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Spitzer Ford Dubois, LLC - Service Center

Du Bois, PA

4.6
314 Reviews
Call Service Center (844) 856-0262

314 Reviews of Spitzer Ford Dubois, LLC - Service Center

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October 19, 2024

stopped in to see if I could get my vehicle recall performed without an appointment Susan Roush got it in and service done, it was only a 20 min computer upgrade and on my way Thanks! More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you, Chuck! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Ford Dubois, LLC. We look forward to having you as one of our valued customers for many more years to come!

October 19, 2024

Schedule a Chevy to be work on made no since too me I live over one hour a way More

by asbell.doug
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Susan Roush
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Spitzer Ford Dubois, LLC responded

Providing a positive experience is our top priority, Doug, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 17, 2024

You had my car for over a month. . not happy with the service will not go back More

by laudrea.frampton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley O'Ryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 17, 2024

It was a long wait. I had to ask what was taking so long . Very nice helpful staff. More

by pollie
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley O'Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Spitzer Ford Dubois, LLC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Ford Dubois, LLC!

October 17, 2024

The service department is courteous and always ready to help in any way. Love the reminders. More

by dnnylynne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Roush
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Ford Dubois, LLC.

October 15, 2024

I was there for state inspection. Spitzers got me in quickly and Susan Roush explained that everything was good. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Spitzer Ford Dubois, LLC responded

Ken, Providing quality and efficient service is so important to us here at Spitzer Ford Dubois and we are glad that Susan's efforts could meet your satisfaction! We are thrilled to know that she got you in quickly and explained that everything was good for your state inspection. We wish you safe travels until we meet again!

October 15, 2024

I was able to get an appointment fast. Susan Roush was extremely helpful. We had our oil changed and tires rotated in less than an hour. Susan helped us to determine that we had more th More

by darburfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley O'Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Spitzer Ford Dubois, LLC responded

We are grateful for you leaving Susan this wonderful review! We are thrilled to hear that Susan took excellent care of you. We are pleased to know that she was extremely helpful and finished your vehicle in less than an hour. Please drive safely and do not hesitate to let us know how we may be of further service to you.

October 15, 2024

Spritzer takes good care of me like Murray Ford Glad to have another Good Ford dealership More

by THOMAS_BURNSIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy McAllister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Connors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wade Lobbestael
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Gallaher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Crana Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley O'Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for taking the time to share your feedback with us, Thomas. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 14, 2024

Great service was there twice o. The road from Oklahoma to Connecticut was serviced very quickly and they were very friendly. More

by Spragues
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 12, 2024

Long wait times. Got oil change and tire rotation. Never even checked the tire pressure as the low tire pressure light was on when I left More

by NTK540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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