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Spitzer Ford Dubois, LLC - Service Center

Du Bois, PA

4.6
420 Reviews

420 Reviews of Spitzer Ford Dubois, LLC - Service Center

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February 26, 2024

The sales team is friendly and courteous. The service department is getting better but the hourly rate is high for this area. More

by danno604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Canby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mogan Lingle, Brian Sacks, and Wade L., Wade Lobbestael
Feb 26, 2024 -

Spitzer Ford Dubois, LLC responded

Danno, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 25, 2024

They were able to work within my schedule for a last minute appointment Top notch service More

by Ozprelude
Recommend Dealer
Yes
Employees Worked With
Gary,and Lauren
Feb 24, 2024 -

Ozprelude responded

Everyone in the truck service dept has been very helpful

Feb 25, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 25, 2024

Good communication Competed in a timely manner Good overall experience. Would recommend to anyone in need More

by stevallisyme
Recommend Dealer
Yes
Employees Worked With
Body shop
Feb 25, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 23, 2024

3 hours for a state inspection when I had an appointment and up charge for parts I could have went and got myself at autozone More

by deannz
Recommend Dealer
No
Feb 26, 2024 -

Spitzer Ford Dubois, LLC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 23, 2024

The salesman Brad made serveral broken promises which then contributed to very poor service. Communication between your sales team and service team was terrible at best. Communication between Brad and th More

by Bruckartj
Recommend Dealer
No
Employees Worked With
Salesman Bradford
Feb 26, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 23, 2024

Awesome I was never more satisfied with my service the Crew is stellar, above and Beyond!! Always More

by WADELOBBEST70
Recommend Dealer
Yes
Employees Worked With
Robin Curry
Feb 23, 2024 -

Spitzer Ford Dubois, LLC responded

Thanks for sharing your thoughts about your experience with Spitzer Ford Dubois, LLC. We appreciate your business and hope to see you again soon!

February 22, 2024

WeI had great service,, w/ the picking up our vehicle and returning it . They updated on having it returned The service dept w/ Morgan , / she was a pleasure to talk with.. Our truck was there f More

by Julie.Wineberg.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan , works in service dept
Feb 22, 2024 -

Spitzer Ford Dubois, LLC responded

Thanks, Julie, for sharing your thoughts about your experience with Spitzer Ford Dubois, LLC. We appreciate your business and hope to see you again soon!

February 21, 2024

The service department is outstanding. They Have a great team. they always explain to me if something was wrong, or even if nothing is wrong More

by edkephart270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gallaher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley O'Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Montana
Feb 21, 2024 -

Spitzer Ford Dubois, LLC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Ford Dubois, LLC, we look forward to having you as a valued customer for many years to come!

February 21, 2024

Robin Curry is absolutely 💯 percent the best. Treated me the best I have ever been treated at any dealership. More

by Jimbo06161968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Robin and the rest of our team, and don't hesitate to let us know if we can be of further assistance.

February 21, 2024

Everyone was kind, punctual with service, and my car is running well I like the valet service. It made this so much easier More

by Lespaulhanley
Recommend Dealer
Yes
Employees Worked With
Ashley?
Feb 21, 2024 -

Spitzer Ford Dubois, LLC responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

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