Spitzer Ford Dubois, LLC - Service Center

When I called to make my appointment to have my vehicle looked at I specified that I believed the issue was associated with the A/C. I also asked for them to please call me with a quote before doing any wo looked at I specified that I believed the issue was associated with the A/C. I also asked for them to please call me with a quote before doing any work since there was an issue with them fixing things without my approval. I didnt get a call, except to tell me my vehicle was finished. I asked did they check the freon levels since it was freon, that I believed was leaking. A ( I will use her initial) said yes, let me check, I waited, and she said everything was good. I clarified that the leak was from one of the A/C lines, and that my a/c wasnt working and that with the leak fixed, my a/c would be working? She said correct. I drove my vehicle and of coarse no a/c. I am not sure who is working there but if you know that you repair an a/c line would you not also check the freon levels? So after basically being told that they now need to check the whole system for a leak in order to know if its safe to put freon into it, when I specifically clarified that they had fixed the leak for the a/c, and she states that I dont want to be charged for freon if its just going to leak out, which was why the vehicle was brought in for in the first place. Also she felt the need to expain that we spoke on a recorded line, and I asked her “so you dont remember me asking you about the freon levels when you told me my vehicle was done? She said yes she did and apologized. SO I have no air. I asked for an oil change and they didnt have time for that but had time to video them checking the tread levels on the tires and the break. More

Very professional and friendly. Also very reassuring that my explorer would be fixed correctly and completely as expected. I’m very pleased. Also very reassuring that my explorer would be fixed correctly and completely as expected. I’m very pleased. More

I like everything about this dealership. The staff is courteous, always very well informed, and always tries to accommodate all my wishes. From the first phone call to schedule my repairs to The staff is courteous, always very well informed, and always tries to accommodate all my wishes. From the first phone call to schedule my repairs to the final process with the cashier, everything was great. More

They were good to work with the bad Patti’s no loaner car for me to use definitely need to do something about this issue for me to use definitely need to do something about this issue More

Everyone was very polite,knowledgeable, and helpful I didn't buy my vehicle there but my next one I'll probably go there didn't buy my vehicle there but my next one I'll probably go there More

Someone picked up my car, made the repairs and returned it in a timely manner. I received a call to update the findings. They have a very friendly staff. it in a timely manner. I received a call to update the findings. They have a very friendly staff. More

Got me in when they said they would, work performed as requested at a fair rate. Kept motorhome clean inside, and that’s important to me. Pleasant people, nice to deal with! requested at a fair rate. Kept motorhome clean inside, and that’s important to me. Pleasant people, nice to deal with! More

I’m always treated well and courteous by the staff and a very quick response with my problem can’t thank them enough very quick response with my problem can’t thank them enough More

Over charged from estimate, loaner car was 35 miles from empty. Can not tell for exact hrs on vehicle empty. Can not tell for exact hrs on vehicle More

I don’t even know where to start! My truck was brought in on a flatbed with a coolant leak and from the moment I stepped in the service bay everyone I spoke with was very polite, frie My truck was brought in on a flatbed with a coolant leak and from the moment I stepped in the service bay everyone I spoke with was very polite, friendly and offered assurance it would get looked at quickly. Gary broke the bad news to me that it needed to stay for a few days to get repaired but was setting me up with a loaner until everything was completed. When I picked it up a few days later one of the other gentleman who had spoke with me the day of arrival immediately came over to check on me when I entered the service bay. He first asked how the loaner worked out for me and assured me my truck was road ready again! I honestly could not have asked for better service on a Saturday afternoon with being towed in from the side of the interstate. More