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Spitzer Ford Dubois, LLC - Service Center

Du Bois, PA

4.6
314 Reviews
Call Service Center (844) 856-0262

314 Reviews of Spitzer Ford Dubois, LLC - Service Center

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March 01, 2024

Shane Carlson did awesome work. Car runs like brand new now Shane n Johnathan kept me updated about my car n tried there best to get it running as fast as they could More

by dailmarie56
Recommend Dealer
Yes
Employees Worked With
Shane Carlson , Johnathan
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Mar 01, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you so much for your excellent feedback! We are so glad that Shane and Johnathan provided you with the A+ service that you deserve. Our guests' satisfaction is our utmost priority. We wish you the safest of travels until we meet again!

February 29, 2024

My appointment was for 8 am, I got checked in very quick, and was out in record time. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Crana Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley O'Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 29, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for your 5-star rating, Greg! It is our pleasure to serve you. If there is ever anything more that we may help you with, please do not hesitate to let us know.

February 28, 2024

I got quick appointments and the service has been very good. The service people I have spoken to have been very helpful and polite thanks More

by tjrbaun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gallaher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Crana Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley O'Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Spitzer Ford Dubois, LLC responded

Thanks for sharing your thoughts about your experience with Spitzer Ford Dubois, LLC. We appreciate your business and hope to see you again soon!

February 28, 2024

They were accommodating and friendly. The parts were not available immediately, but they came in within a few days. More

by fitzertr
Recommend Dealer
Yes
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Feb 28, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 26, 2024

The sales team is friendly and courteous. The service department is getting better but the hourly rate is high for this area. More

by danno604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Lobbestael
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Canby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mogan Lingle, Brian Sacks, and Wade L.
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Feb 26, 2024 -

Spitzer Ford Dubois, LLC responded

Danno, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 25, 2024

They were able to work within my schedule for a last minute appointment Top notch service More

by Ozprelude
Recommend Dealer
Yes
Employees Worked With
Gary,and Lauren
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Feb 24, 2024 -

Ozprelude responded

Everyone in the truck service dept has been very helpful

Feb 25, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 25, 2024

Good communication Competed in a timely manner Good overall experience. Would recommend to anyone in need More

by stevallisyme
Recommend Dealer
Yes
Employees Worked With
Body shop
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Feb 25, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 23, 2024

3 hours for a state inspection when I had an appointment and up charge for parts I could have went and got myself at autozone More

by deannz
Recommend Dealer
No
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Feb 26, 2024 -

Spitzer Ford Dubois, LLC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 23, 2024

The salesman Brad made serveral broken promises which then contributed to very poor service. Communication between your sales team and service team was terrible at best. Communication between Brad and th More

by Bruckartj
Recommend Dealer
No
Employees Worked With
Salesman Bradford
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Feb 26, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 23, 2024

Awesome I was never more satisfied with my service the Crew is stellar, above and Beyond!! Always More

by WADELOBBEST70
Recommend Dealer
Yes
Employees Worked With
Robin Curry
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Feb 23, 2024 -

Spitzer Ford Dubois, LLC responded

Thanks for sharing your thoughts about your experience with Spitzer Ford Dubois, LLC. We appreciate your business and hope to see you again soon!

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