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Spitzer Ford Dubois, LLC - Service Center

Du Bois, PA

4.6
422 Reviews
Call Service Center (844) 856-0262

422 Reviews of Spitzer Ford Dubois, LLC - Service Center

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August 14, 2024

The service was great and they didn’t take too long to get my oil change and the gentleman came out and showed me how to do my battery More

by MIETUSKANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Crana Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Spitzer Ford Dubois, LLC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 13, 2024

Appointment was on time and quick service writer alerted me to an outstanding safety recall and it was taken care of as well. More

by AROYER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Ford Dubois, LLC.

August 12, 2024

Way over priced in service ,plus they charged a shop fee for what?you go to get service they quoted me 139.00 bill was over 300.00 us a shop fee on top of the bill More

by F85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know who
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Aug 15, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 12, 2024

I was in for my yearly inspection. I was about 15 minutes early but they took my car right in and they were done in about 30 minutes. While I was waiting a gentleman brought me the d More

by AUGHIEDAWN3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Crana Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Ford Dubois, LLC.

August 10, 2024

Very courteous and used valet service was very pleased picked up my car and returned promptly! More

by Ellie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gallaher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Crana Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Curry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Dietz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Roush
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley O'Ryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Ellie, please let us know.

August 06, 2024

They came to my work place and performed a recall while I was working. Awesome job! More

by Daveshenk11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gallaher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley O'Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

Spitzer Ford Dubois, LLC responded

Dave, Thanks for sharing about your experience with Spitzer Ford Dubois, LLC. We appreciate your business and hope to see you again soon!

August 06, 2024

Been waiting for 2 weeks now to get my truck in for repair said they would have it in last week but still not in More

by Jedjrpajedjrpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth Crana Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 05, 2024

Thank you for the service. It was quick. They gave me a driver to drive back to my work. Cool. More

by taras.sabadash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Crana Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley O'Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Spitzer Ford Dubois, LLC responded

Tara, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Ford Dubois, LLC!

August 03, 2024

Excellent service courteous employees. Had Motorhome done in a reasonable time. Nice waiting area . Didnot see any pop and snacks like Chevy garage More

by Gdragichjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Dietz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2024 -

Spitzer Ford Dubois, LLC responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Ford Dubois, LLC, we look forward to having you as a valued customer for many years to come!

August 01, 2024

The recall on our car was taken care of quickly. Spitzer came to our house which was a big convenience. More

by jprez70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gallaher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2024 -

Spitzer Ford Dubois, LLC responded

Thanks for sharing about your experience with Spitzer Ford Dubois, LLC. We appreciate your business and hope to see you again soon!

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