Spitzer Ford Dubois, LLC - Service Center

I had scheduled my car for a recall and had asked to have my winter rims and tires removed and my summer rims and tires put on, along with an oil change. Upon drop off I requested the dealership sent a text my winter rims and tires removed and my summer rims and tires put on, along with an oil change. Upon drop off I requested the dealership sent a text over calling because I work night shift and would be sleeping. I then received a phone call asking for verification of what I had wanted done with my tires. After a brief explanation and a reminder that the tires being installed were directional I went to sleep. When picking up my vehicle it was found that the tires did not have any air put into them, they were installed wrong and then I was informed that the dealership did not have a part for the the recall. THE RECALL WAS THE WHOLE REASON I TOOK IT THERE I COULD HAVE DONE EVERYTHING ELSE MYSELF, but it would have been easier to do the extras during the time the recall was being done. Not only was the recall not completed and the tires were installed low on air and backwards the oil was also black and low… I could not take a trip I was planning because of this mess. I had called to get it taken care of in which then I had to go yet another day without my car due to the dealerships poor work and planning. Nothing was compensated and or offered to me at the time of fixing the mess up More

The people at the dealership keep you informed on the status of your car and respond to you upon completion status of your car and respond to you upon completion More

I’ve had nothing but positive experiences with this dealership and the employees since I bought my vehicle in January. I had a service light come on and they made me an appointment Immediately and did dealership and the employees since I bought my vehicle in January. I had a service light come on and they made me an appointment Immediately and did a thorough check over of my vehicle. Everyone that works there has been extremely professional, nice and knowledgeable. I would recommend Spitzer to anyone looking for a new vehicle More

Vehicle was taken in on time, work was completed in a reasonable amount of time. No charges over what was expected, all in all a good visit to the dealership. reasonable amount of time. No charges over what was expected, all in all a good visit to the dealership. More

Very Friendly and Ready To Help You In What Ever You Need. Good Team Of Service At Spitzer DuBois Ford. Need. Good Team Of Service At Spitzer DuBois Ford. More

Good overall. Problem not fixed yet at this last visit. Ticket still open. But I know this happens sometimes and I believe next visit it should be figured out. Problem not fixed yet at this last visit. Ticket still open. But I know this happens sometimes and I believe next visit it should be figured out. More

A great place that keeps you informed about your car and are very quick to respond back with any information that is needed are very quick to respond back with any information that is needed More

I had a recall that was keeping me from having headlights. They got me in quick and fixed my recall, which fixed my headlights. Super thankful. They did an awesome job. headlights. They got me in quick and fixed my recall, which fixed my headlights. Super thankful. They did an awesome job. More

Dealership was great clean friendly never intended buy car that day in for key bob sales was above and beyond car that day in for key bob sales was above and beyond More

Since I only need a few words to be able to describe the dealership I would say wonderful and quick dealership I would say wonderful and quick More