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Spitzer Ford Dubois, LLC - Service Center

Du Bois, PA

4.6
314 Reviews
Call Service Center (844) 856-0262

314 Reviews of Spitzer Ford Dubois, LLC - Service Center

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July 10, 2024

Scheduling was simple for a state inspection. I was told approximately how long it would take and the time, start to finish, was well within that range. I was treated fairly by the employees. More

by trichko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Crana Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 04, 2024

Very good service and very polite. I was satisfied with the service that I was given More

by James_chelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Wineberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you, James, for choosing Spitzer Ford Dubois, LLC. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again!

June 23, 2024

Great service in a timely manner unfortunately last time vehicle was there my drivers side mirror was broken. I spoke to Lauren about the issue and haven't heard anything back ,it's been weeks!! More

by carsongreene67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Spitzer Ford Dubois, LLC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

June 20, 2024

Everyone was courteous and my services were completed in a timely fashionable manner! Thank you!! More

by radarlovez269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Canby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Giraud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Crana Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for your 5-star rating! Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

June 18, 2024

I love the fact that they come to me at work and fix it on the spot it valet it to the shop and valet it back! Great customer service More

by dannielletravis72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure but they were great!
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Jun 18, 2024 -

Spitzer Ford Dubois, LLC responded

Danielle, thank you for recommending our service to others and we are glad you found us helpful! If there is anything we can do better please let us know. Safe travels until next time!

June 18, 2024

I feel that your”shop fee”is a clear case of xxxxxx the customer. over $150.00 an hour is extremely high for a diagnostic charge. The staff is very friendly and helpful,, but your prices for service are wa More

by B. Palmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Ball
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley O'Ryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan was very pleasant to talk to.
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Jun 22, 2024 -

Spitzer Ford Dubois, LLC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 17, 2024

Service department was very friendly, quick and efficient. I own a VW Tiguan and was pleased with the price of the inspection and tire rotation. The Audi/VW was over twice as much for the same se More

by Coleen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Spitzer Ford Dubois, LLC responded

Coleen, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Spitzer Ford Dubois, LLC. We look forward to having you as one of our valued customers for many more years to come!

June 16, 2024

Work was scheduled in quickly. Felt I was treated fairly and with courtesy. Ken communicated very well with me. Girl at the desk was also very good with me. More

by Vtonkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Crana Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you! Ken and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Ford Dubois, LLC.

June 16, 2024

Lauren D was very helpful and as always made my experience with spitzer Ford a pleasant one. More

by jaw123744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for your business and this review. We're happy to Lauren and hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

June 14, 2024

They do a great job and make it convenient and easy! The pickup and service is top notch service! More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Spitzer Ford Dubois, LLC responded

Melissa, Providing top notch and quality service is so important to us here at Spitzer Ford Dubois, LLC and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they did a great job and made everything easy. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

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