Spitzer Chrysler Dodge Jeep Ram of Homestead

Buyer beware! We purchased a 2013 Hyundai Santa Fe from Spitzer on May 16, 2017. The CARFAX for the vehicle said it had not been in any accidents. However, on the w We purchased a 2013 Hyundai Santa Fe from Spitzer on May 16, 2017. The CARFAX for the vehicle said it had not been in any accidents. However, on the way home from the dealership we noticed that the front bumper had pulled loose from the body on the passenger's side. We immediately photographed the bumper and sent the photo to our sales person. She sent the photo to the General Manager, Steve Alaimo, and then told us in a text: "He will fix it. No problem. . . he will take care of it." The next morning we took the car to our local Hyundai dealership, and their body shop said the car had been in a front-end collision and that the bumper needed to be replaced. When we gave Steve the repair estimate, he said he would not replace the bumper and would only make a "cosmetic fix," something Hyundai's body shop called "putting a Band-Aid on a bullet wound." He also told us he would not take the car back unless we purchased one of his other vehicles. (None of his inventory matched what we wanted.) The total damage estimate was $2,501.51. That was quite a shock after thinking the car had never been in an accident. Buyer beware of getting a used car from this dealership! Spitzer claimed in their response to my review that management would be contacting me shortly. They have not contacted me. More

Satisfied Customer I was very satisfied with the overall experience of the purchase of my new vehicle. Bill Czaja was very diligent when answering my questions yet he di I was very satisfied with the overall experience of the purchase of my new vehicle. Bill Czaja was very diligent when answering my questions yet he did not attempt to sale me more expensive vehicles. That actually helped me keep my guard down and I decided to make a greater investment. The fact that his commission was not based on the amount of the sale relieved the concerns about whether or not I was receiving a fair price as well. The experience really contrasted with the one I had with State Farm at the time I had to speak with their customer service representatives. Jack Gorski was also very good at listening to what I was looking for in the financing of my vehicle. Will be going back to purchase their extended insurance. More

I love my car and speacial treatment Love my car and special treatment , I have 2 cars from them . My gma has a car with them as well.love them !!! But your car with them Love my car and special treatment , I have 2 cars from them . My gma has a car with them as well.love them !!! But your car with them More

Fully Satisfied They deserve a good review. An honorable dealership. No surprises/ no hassles. The pick up from the airport by Roberto was efficient. Roberto wa They deserve a good review. An honorable dealership. No surprises/ no hassles. The pick up from the airport by Roberto was efficient. Roberto was helpful by explaining some of the details of the car that we were purchasing, i.e. the nine-speed transmission. The purchase price was so good we travelled from our home in northern Michigan to southern Florida. The airfare reimbursement from the dealership helped us to make the decision to buy. The car was prep-ed, fully fueled and ready to go when we arrived. Linda Vick programming the Bluetooth phone and her follow-up concerning the two reimbursement checks that were being mailed to us was most appreciated. Franck Gonzalez was friendly, to-the-point, and did not push us to buy extras that were unsuitable for us. Our Chrysler 200C AWD has been flawless at 2,200 miles. It got us home through the snow. More

Amazing service Best experience ever had buying a car from the beginning to the end and I would have to say it was all thanks to mr Carlos galo he is very knowledgeab Best experience ever had buying a car from the beginning to the end and I would have to say it was all thanks to mr Carlos galo he is very knowledgeable,professional this the type of car salesman that gives car salesman a good name. More

Quick , simple and effective The experience was a success from the moment of arrival at the dealership to searching and finding a vehicle that met my expectations. Finding what I The experience was a success from the moment of arrival at the dealership to searching and finding a vehicle that met my expectations. Finding what I was lookinf for was almost effortless. More

The place to buy your car Franck helped me and my wife to make the right decision and to to get the best service. very friendly, patient and answered all our questions. I visi Franck helped me and my wife to make the right decision and to to get the best service. very friendly, patient and answered all our questions. I visited other dealers before going to spitzer but the service was not the same, Franck will give you all his attention and guide you every step of the way even if you are not comfortable he makes you feel at ease. I would recommend this dealer and specially Franck More