Spitzer Chrysler Dodge Jeep Ram of Homestead

Marko Torres and the service department were excellent On 11/18 my radiator fan failed in my Promaster City while on vacation in Big Pine Key. After two days of Key West Dodge Chrysler ignoring me and Fiat On 11/18 my radiator fan failed in my Promaster City while on vacation in Big Pine Key. After two days of Key West Dodge Chrysler ignoring me and Fiat Chrysler Service Center only telling me why the could not help me, I was facing a dark and gloomy situation of having to pay to tow a vehicle under full warranty to Homestead and rent a car for two weeks and return to pick up my car according to the Fiat Chrysler Service Center. On 11/20 I contacted Spitzer Chrysler Dodge Jeep Ram of Homestead Service Center and spoke with Marco Torres. Suddenly the sun was shining brightly! Instead of having people tell me why they could not help me, Marko began working on a way to help me. By Tuesday afternoon a tow truck was on the way to pick up my van. By Wednesday afternoon my van was repaired and ready to go. I picked up my van on Friday at 7:30 and headed home. I consider the service I received from Marco Torres above and beyond! I believe Fiat Chrysler gaining the trust of current and previous customers is dependent on Customer Service. More

Kudos to Service Department!!! This was by far the best experience in dealing with a mechanical issue with my jeep. Drove to the dealership with an issue and Marko was extremely he This was by far the best experience in dealing with a mechanical issue with my jeep. Drove to the dealership with an issue and Marko was extremely helpful and took care of me the same day. Very thankful for him and his team for assisting with a problem I otherwise would not have known what to do. Will definitely be coming back and would recommend to anyone I know. Great team at this location!!! More

very pleasant and uneventful The service to my truck was great and uneventful . Got my truck back in a timely manor. Very accommodating . Very professional service department .,th The service to my truck was great and uneventful . Got my truck back in a timely manor. Very accommodating . Very professional service department .,thank you More

Friendly staff and helpful service I gave them 5 stars because they had the best customer service I have ever experienced in a car dealership. They are also very hardworking I gave them 5 stars because they had the best customer service I have ever experienced in a car dealership. They are also very hardworking More

A new experience I thought that they were extremely professional and very pleasant. The renegade that I chose is nice the only problem I had was the change in the prin I thought that they were extremely professional and very pleasant. The renegade that I chose is nice the only problem I had was the change in the prince from the initial but everything worked out in the end. More

I can't believe I went Mopar! Haydee is amazing! Everything went smoothly and quickly. Came from Boca Raton looking for a car and found a 2018 Dodge Challenger. She's a beauty. Haydee is amazing! Everything went smoothly and quickly. Came from Boca Raton looking for a car and found a 2018 Dodge Challenger. She's a beauty. More

Very concerned for customer satisfaction Chris was very helpful to find what I wanted in my Purchase of Dodge Ram 1500 and even offered better selections till I was satisfied with the vehic Chris was very helpful to find what I wanted in my Purchase of Dodge Ram 1500 and even offered better selections till I was satisfied with the vehicle. More

Great customer service! I have always had a amazing experience at my home town Dodge dealer. Today was also exceptional Thank you Spitzer for always meeting my expectation as I have always had a amazing experience at my home town Dodge dealer. Today was also exceptional Thank you Spitzer for always meeting my expectation as always. More

Vehicle Purchase Its was a pleasure purchasing a vehicle from Salvador. He is very friendly and was able to address my concerns. If I decided to purchase another ve Its was a pleasure purchasing a vehicle from Salvador. He is very friendly and was able to address my concerns. If I decided to purchase another vehicle it would be with Salvador. More

No hazzle. I got exactly what I wanted and for the price and payments that I was comfortable with. Chris the sales person treated us like friends. I got exactly what I wanted and for the price and payments that I was comfortable with. Chris the sales person treated us like friends. More