Spitzer Chrysler Dodge Jeep Ram Cleveland

Very disappointing Service Visit 01/15/16 My wife and I took our 2012 Jeep Lierty for some extended warranty work. All parts were covered and we only paid our deductable. The Service writer wa My wife and I took our 2012 Jeep Lierty for some extended warranty work. All parts were covered and we only paid our deductable. The Service writer was nice and helpful. We left our vehicle overnight as to not have to rush or worry that everything would be completed. We showed up the next day at 3:30pm after the service department called and said our vehicle was ready. Upon arrival we were informed it was in the "wash" line still and not yet ready for pick up. We declined the vehicle car wash because we were in a hurry and you had the vehicle more than long enough to "wash the exterior". We park our Jeep for the weekend and on Monday morning while driving to work realized the dealership had not put any washer fluid in the vehicle at all. Attention to detail is lacking in this dealership. If you cant take care of the simple things how can we trust you to take care of our major concerns??? More

Melissa Granke & Spitzer were great! After driving and leasing cars from Honda for 12 years, I was ready for a change & loved the style of the Jeep Renegade. Melissa Granke was recommende After driving and leasing cars from Honda for 12 years, I was ready for a change & loved the style of the Jeep Renegade. Melissa Granke was recommended to me by a coworker & for good reason, she was great to work with. The Spitzer sales approach was a welcome change & Melissa worked hard to make sure I got exactly what I was looking for. I'd recommend her to anyone & will definitely see her again when I'm ready for my next car! More

Great Experience Buying Our Van From Melissa Granke “Melissa Granke was just wonderful to work with and was very pleasant and patient with all our questions (even from our 3 kids!). She was very informa “Melissa Granke was just wonderful to work with and was very pleasant and patient with all our questions (even from our 3 kids!). She was very informative and knowledgeable and definitely made our purchase of our 2015 Chrysler Town ‘n Country Touring Minivan easy. We will definitely recommend Spitzer to our family and friends. We didn’t feel like they were out to get as much money from us as they could. They truly listened to us and what we felt we could afford for our family. We definitely recommend anyone to visit with Melissa for any of their vehicle purchases/leases!” More

Service Dpt. Very poor!! Corporate really needs to step in and do something here. Everybody from the girl who answers the phone to the people in the service Dpt need Customer Corporate really needs to step in and do something here. Everybody from the girl who answers the phone to the people in the service Dpt need Customer service and would benefit from reading a John Maxwell book. I called because my 08 Dodge Ram needs a new front diff or it needs rebuilt. Whatever the case we're talking at least a two thousand dollar repair, not under warranty. I talked to nothing but people who were annoyed by my call. And gave me no help at all. Joe in the service Dpt hung up on me when I called back Lisa was very rude by not even letting get my sentence out be saying that the next appointment is two weeks out and then making excuses for everyone when I asked why I was put on hold for 8 min for some one to sch an appointment. This is not the first time I've had a bad experience with Spitzer Chrysler Dodge Jeep and RAM on West 130th and Brookpark 44142. However it will be the last. I will be posting this on every site I can to sure it gets out there. I've worked in the Customer service industry for years and this is not how you treat a paying Customer. More

No pressure Paul Lascola is a great salesmen, he listens and never pressured me to get anything other then what I wanted. Paul took his time to make sure I ordere Paul Lascola is a great salesmen, he listens and never pressured me to get anything other then what I wanted. Paul took his time to make sure I ordered exactly what I wanted. If your looking for a jeep Paul is your guy More

Salesman John beaver I have had only awful experiences at dealerships in the past never trusted and really to be honest I have been screwed many times. So I went in not e I have had only awful experiences at dealerships in the past never trusted and really to be honest I have been screwed many times. So I went in not expecting much but when I stat down with John beaver he gained my trust immediately. He sat down spoke to us about different vehicles wanted to know what we wanted to spend and wanted to keep us in that range. After a speaking we went on a test drive and then he sat us down to make sure we were still interested never felt pushed, amazing service. Like I said before I never trusted a salesman he changed my mind that day, I speak to people who are looking for a car tell them about Spitzer and say if you can speak to John! Thank you so much for making it a pleasant experience and when we need another car I will be back to see john! More

Service department Called 5 times transfered 4 times called 6 time noone abswered service dept number. Call rolled over to operator that gave me excuses and tried Called 5 times transfered 4 times called 6 time noone abswered service dept number. Call rolled over to operator that gave me excuses and tried to transfer me again with no luck More

The Dealership That Made Me Happy Again. I have had several bad experiences at other Chrysler dealerships. NOT THIS ONE! I will be bringing my car back here for any service. I received the up I have had several bad experiences at other Chrysler dealerships. NOT THIS ONE! I will be bringing my car back here for any service. I received the up most professional and courteous treatment here. They also blew my mind when they offered shuttle service from the dealership to my work and back again when my car was being repaired. The gentleman who was my shuttle driver was very sweet and nice and utmost professional. As long as I own this car I will be going there. Thank you spritzer motor city you restored my faith in a dealership. The work that was done was correct and fast and my vehicle was always cleaned up when I got it back. It looked great both times that they did work on my car. More

Bob Ott helped us get exactly what we wanted!!!! We had a terrbile car that we still owed way too much money on and we knew that it wouldnt last us through the winter. We went and saw Bob at the deal We had a terrbile car that we still owed way too much money on and we knew that it wouldnt last us through the winter. We went and saw Bob at the dealership and drove away with the brand new Jeep Patriot that we wanted! Not only did they pay off our old car note, but they helped us when no one else would because of our school loans and bad credit! We recommend Spitzer to everyone and BOB was the greatest! Thanks BOB!!!! More

Excellent We came back to deal with Bob Ott, very nice guy. We previously bought from him before. Very personable guy & easy to work with. He helped us out as m We came back to deal with Bob Ott, very nice guy. We previously bought from him before. Very personable guy & easy to work with. He helped us out as much as much as possible. More