Spitzer Chevrolet Lordstown

I go out of my way for their service, as there is a Chevrolet dealer in my city that I drive by. They do a great job. Chevrolet dealer in my city that I drive by. They do a great job. More

Michael Fries was very professional. Great experience. 5 stars. Work was completed on schedule. Area was clean and covid guidelines were adhered to. No problems. stars. Work was completed on schedule. Area was clean and covid guidelines were adhered to. No problems. More

I leased a Silverado after literally several hours of back and forth negotiating. I was firm on monthly payment and I needed 12000 miles a year to drive. The salesman "found" a Silverado that he said t back and forth negotiating. I was firm on monthly payment and I needed 12000 miles a year to drive. The salesman "found" a Silverado that he said the Service Manager had been driving for a couple of months and had 2662 miles on it. If I didn't have a problem not getting an undriven vehicle, we would be able to meet my needs. Sounded great, so I spent the next hour with the "finance guy" signing many papers and fielding protection offer pitches. One early paper to be signed was titled "Spitzer Autoworld Lordstown, LLC Retail Lease Agreement". Finance guy points out our agreement figures and shows me a line under "Major Terms Of This Agreement Are As Follows:". Line 1. Number of months this closed end lease is for: 24 Line 2. Number of miles you may drive per year: 12000 Line 3. Total number of miles allowed over the entire lease without additional charge: 24000. Paper after paper get whipped in front of you. Long papers with many many lines of numbers and information. Who is going to read it all after several hours of being there? They were actually closed while we're doing this. Fast forward 2 years to the end of my lease. I turn in the truck with 25924 miles on the odometer and I'm charged $481 for over mileage. The truck had 2662 miles on it when I leased it, so I should be good up to 26662 miles on the odometer at turn since I get 24000 over the life of the lease. Nope. The GM Financial paper that I signed said up to 10669 miles a year. I talk to General Manager Barry Gonis, who appears to feel bad and care, and offers to pay half, but first wants to try to buy back the truck before it goes to auction so that the miles are removed from my lease turn in. I spend the next 4 weeks being avoided by Barry, who keeps stinging me along as if he's going to help me, and eventually he stops responding and I pay GM Financial before it is sent to collection. My "Retail Lease Agreement" with Spitzer means nothing and it's just for show before they slam you with a mountain of reading material that they know you won't read and will sign to get out of there. My fault for not reading everything, but I trusted the mileage after I had already signed the Retail Lease Agreement that stated the mileage. More