Spitzer CDJR Mansfield - Service Center

New Tires plus Rotation and Oil Change Linda Briggs was an excellent technician and did a great job! Work was completed timely and efficiently. Work was done in the time frame given. We we Linda Briggs was an excellent technician and did a great job! Work was completed timely and efficiently. Work was done in the time frame given. We were kept up to date well. All staff have been great with any interaction that we have had. More

Excellent Customer Service Linda is so helpful and went the extra mile to make sure all of my needs were addressed! its the little things that mean the most. Linda is so helpful and went the extra mile to make sure all of my needs were addressed! its the little things that mean the most. More

Good salesman and finance officer. Salesman took the time to listen to my situation and understand my needs. Financial person worked hard to obtain the best loan and terms. Both treated Salesman took the time to listen to my situation and understand my needs. Financial person worked hard to obtain the best loan and terms. Both treated me with dignity and respect. More

Ram Big Horn issue I bought a 2014 Big Horn in 2016 from Spitzer in Cleveland. A few weeks later I took it back as it was not going into a passing gear fast enough. I wa I bought a 2014 Big Horn in 2016 from Spitzer in Cleveland. A few weeks later I took it back as it was not going into a passing gear fast enough. I was told that it was normal with the computer lag. I moved to Mansfield and the issue has gotten much worse, as there is no passing gear when the truck is warm and on a highway. The computer shows no issues and was told it was fine since the computer didn't pick anything up. Finally, Spitzer in Mansfield went out for a test drive with me and experienced what I had been telling them, when you go for a passing gear, nothing happens, nothing. So they put something in the trucks port that would record everything when I pressed a button when it happened again. I did so and took it back to Spitzer. Soooo, how long does it take the engineers to figure out a problem? It has been almost 2 years since the problem was told to Ram, as exhibited by Carfax. I cannot, nor will not take the truck to Houston to see my mom as it has put me in some very serious situations, unsafe situations. I am really getting tired of hearing no one at Chrysler or Ram has a clue as to what is wrong. I love the truck, but the service and guess work leave me with a truck that is only good for driving in town, no highways. What is going on with Ram? I am beginning to question buying anything from Ram again. Problem is, I cannot even sell it in good faith knowing something is wrong with it. Of course, Spitzer in Cleveland sold it that way to me. Next step is to start sending the case to the BBB, Ohio Attorney General and other outlets. BTW, Spitzer in Mansfield did update the computer concerning the cruise control. They thought that would fix it, but of course, it didn't More

Great Team I want to thank Linda for taking care of me every time I come in with another issue on my newly purchased used car. She has been very helpful, and sh I want to thank Linda for taking care of me every time I come in with another issue on my newly purchased used car. She has been very helpful, and she listens to me when I have something to complain about. She knows her stuff, and I am thankful that she has customer service skills to go along with her knowledge of what needs to be done. Thanks to Linda for letting me complain! More

Great Very helpful Great sales person Help getting the new car ready. Answer all questions just a great man Rafael would send others to buy a car Very helpful Great sales person Help getting the new car ready. Answer all questions just a great man Rafael would send others to buy a car More

I was Great ! I actually just went for a counciltation and it transitioned into a wonderful experience of purchasing a Dream vehicle. Enjoyed so much working with K I actually just went for a counciltation and it transitioned into a wonderful experience of purchasing a Dream vehicle. Enjoyed so much working with Kelly and Nate professional and caring. More

very thorough They were honest about why they wanted to trade with us. And didn't try to sell us what we didn't need. They worked hard to get us a good loan rate, They were honest about why they wanted to trade with us. And didn't try to sell us what we didn't need. They worked hard to get us a good loan rate, and a decent payment. They made sure we knew what we were getting. More

No Pressure I told Dustin I was just curious how much my car payment would be if I traded my Sportage in for the 2017 Forte they had on the lot. I told him I was I told Dustin I was just curious how much my car payment would be if I traded my Sportage in for the 2017 Forte they had on the lot. I told him I wasn't even sure if I wanted to trade it. He said "I won't pressure you into anything, I will just run the numbers for you" I wanted to have my car payment less then what I was paying at the time. He came back and said how much lower my payment would be and it was lower than what I was paying and the car was 2 years newer then what I had. I couldn't turn it down. I Love my KIA Forte!!! Dustin has a wonderful personality and sense of humor. He listened to me and my Mom joke around while they were getting the car ready to drive off the lot. He never once made us feel like we were taking up to much of his time or boring him. I really hope I get to do business with him again in the future!!! Nothing like coming in to get an oil change and leaving that same day with a brand new car... : } More