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Spitzer CDJR Mansfield - Service Center

Ontario, OH

4.7
752 Reviews

752 Reviews of Spitzer CDJR Mansfield - Service Center

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November 16, 2023

Service department sucks and does not know how to fix vehicles will make up work More

by mmrw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Gilliam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany, Jeremy Lawhun, Robert Maynard
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Nov 20, 2023 -

Spitzer CDJR Mansfield responded

Hello, Were very sorry to hear of your concerns with our service department and we do apologize that your issues with your vehicle have not been resolved. I would like the opportunity to speak to you to see how we can get this fixed. Please call me at your earliest convenience. Thank you, Greg Gilliam Service Manager Spitzer Mansfield 419-524-2511

November 15, 2023

I had and issue with a wheel protection package, Tiffany I in service worked to get it resolved which she did. Unfortunately I was not able to get to the dealership that day do to a previous commitment. I w More

by GKURTTI2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
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Nov 16, 2023 -

Spitzer CDJR Mansfield responded

Thank you so much for your positive review! We are honored by your business, and happy to hear that Tiffany could provide you with 5-star service. We wish you safe travels. Please do not hesitate to let us know if there is ever anything more that he and the team may help you with.

November 15, 2023

Very quick in and out in less than an hour including a truck wash a Plus service More

by barnett_v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Studer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Lawhun, Robert Maynard
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Nov 16, 2023 -

Spitzer CDJR Mansfield responded

We greatly appreciate your 5-star rating! We are so glad that our team could provide you with top-notch service. Our guests' satisfaction is our utmost priority. We wish you safe travels and we hope for an opportunity to work with you again!

November 15, 2023

Great service. Affordable price for repairs. Service department communicates very well with us. Tiffany is amazing. We will definitely keep coming back. More

by DEVILDOGMAMA83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Spitzer CDJR Mansfield responded

Thank you for sharing the positive experience you had with Tiffany! Offering thorough and efficient service is so important to us, and we are glad that she provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels until we meet again!

November 14, 2023

Very quick and efficient! Always pleased with how my salesman, Anthony, always remembers my face! More

by djsanders921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra
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Nov 16, 2023 -

Spitzer CDJR Mansfield responded

Thank you for your positive review! We are happy to hear that Anthony could provide you with a smooth and efficient experience. It is our pleasure to serve you and we hope that you continue to choose us for all of your future automotive needs!

November 14, 2023

Friendly associates throughout the entire service. highly recommend. In fact, had a conversation with another customer while waiting. His first time being serviced there and was glad to hear my positi More

by AAGIE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Spitzer CDJR Mansfield responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with top-notch service. Please do not hesitate to let us know how we may be of further assistance to you!

November 14, 2023

Gwenyth Hall was so informative, kept me updated on my vehicle progress(during maintenance ) and was very kind. Spitzer is a great place to purchase a vehicle. I have been very pleased with my vehicle and More

by lyn_thorpe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gwenyth Hall, Jeremy Lawhun, Robert Maynard
Report | Print
Nov 14, 2023 -

Spitzer CDJR Mansfield responded

Thank you for taking the time to share this wonderful review. We are so excited that Gwenyth put you at ease and ensure that your experience was an overall success. We greatly appreciate your repeat business. Please drive safely!

November 13, 2023

They had the work done in a timely fashion and explained everything to my satisfaction More

by bishopds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Spitzer CDJR Mansfield responded

Thank you for your 5-star rating! We are here to provide you with quality and efficient service. It is our pleasure to serve you. If there is ever anything more that we may help you with, please do not hesitate to let us know.

November 13, 2023

Got in me quick and figured it out. Very helpful given the circumstances surrounding the problem and very efficient in getting information to me to give to everyone involved!! More

by mykwright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
Report | Print
Nov 14, 2023 -

Spitzer CDJR Mansfield responded

Thank you for taking the time to leave us this positive review! Offering quality and efficient service is so important to us, and we are glad that our team provides you with nothing less. Safe travels until we meet again!

November 13, 2023

No hassle when getting service done for my new tires. Tiffany is really nice and explains everything well. More

by juliomendiola12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Spitzer CDJR Mansfield responded

Thank you for sharing this positive review! We are overjoyed that Tiffany could be of assistance to you and provide you with a 5-star experience! We appreciate your business. Please be sure to give us a call if there is anything more that our team may help you with!

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