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Spitzer CDJR Mansfield - Service Center

Ontario, OH

4.7
669 Reviews

669 Reviews of Spitzer CDJR Mansfield - Service Center

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June 23, 2024

I always feel welcomed. I get the service, honestly and kindness from Spitzer that you would expect from a local repair shop More

by JASONCOOLEY71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Spitzer CDJR Mansfield responded

Thank you for your kind review from your recent service visit, Jason! We are grateful for your feedback and recommendation to others. If there is anything else we can do to assist you please let us know. Safe travels until next time!

June 22, 2024

Not pleased. Will not go back. Demanded $2k more than my warranty covered. Illuded to my warranty being cancelled if I did not have them complete repairs. Had to More

by ambercsmitticus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy Wolford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Spitzer CDJR Mansfield responded

Hi Amber, we are truly grateful for your review regarding your experience with us at Spitzer Motors of Mansfield! It is much to our concern that you had this type of experience with us regarding your warranty and repairs. We want to make sure the correct personnel gets in touch with you about this whom is our General Manager Matt Studer at 567.247.0254. Please reach out to him at your earliest allowance to improve your experience. Until then, enjoy the open road!

June 22, 2024

Work was done on time and corrrectly. . Contact with Kendra was timely and informative and I was pleased with was apprised of my bill. More

by dille14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Spitzer CDJR Mansfield responded

Dill, we are really appreciative of your time letting us know about your positive experience at our dealership! It is our goal to provide the utmost satisfying service to every guest and while we almost received all 5 stars across the board, your overall rating was 3 stars. We would like to confirm if it was a slip of the finger or look into how we can improve your experience with us, Please reach out to our General Manager Matt Struder at 814.281.8206 at your earliest convenience. We look forward to providing you the best service you deserve! Safe travels.

June 19, 2024

Friendly and got the job done as promised. Same same same same same same same same More

by JJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2024 -

Spitzer CDJR Mansfield responded

JJT, we are happy too know that each of your visits are consistent with friendliness and successful completion as promised! Your recommendation to others is hugely appreciated and we wish you safe travels in your Ram until next time!

June 17, 2024

Great staff. Very helpful with answering questions and knowledgeable about said questions! Definitely will recommend to others. More

by STIGGM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The driver who provides transportation assistance
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Jun 17, 2024 -

Spitzer CDJR Mansfield responded

We are so thrilled to know your recent with our service team was a success with the whole staff and that we have earned your kind recommendation to others, Stiggm! Thank you for taking your time to genuinely share your experience and please do not hesitate to continue to let us know how we can assist better. Safe travels until next time!

June 16, 2024

It was very helpful to me and kind it made my day I appreciated it very much More

by M40100042
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young kid I think his name was scott
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Jun 17, 2024 -

Spitzer CDJR Mansfield responded

Hello M40100042, thank you for your positive feedback about our service department on their very helpful service and made your day! We at Spitzer Kia of Mansfield hold importance on clear communication and thorough service and we are so proud to know our team met your standards. Please have safe travels and enjoy the road until next time!

June 16, 2024

The young man at the service center was very knowledge and took his time explaining all the service options available for my vehicle. More

by kfletch73071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Conley
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Jun 17, 2024 -

Spitzer CDJR Mansfield responded

Kfletch, we are so thrilled to receive your top notch ratings for our service team and that they are knowledgeable and provided full communication through the whole visit. Thank you for your time to share your positive feedback here. We wish you safe travels until we get to serve you again!

June 16, 2024

Took a long time for an oil change. It was good when they were done More

by TIG21GGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2024 -

Spitzer CDJR Mansfield responded

Tig, your review about your recent experience with us at Spitzer CDJR Mansfield is well received! Thank you for taking the time to highly note that our work turned your car around excellently with the shortness of timing! It is certainly our concern to properly attend to you with the correct personnel whom we offer you to directly speak with our Service Director Greg Gilliam at 567.247.0254 at your allowance towards turning your experience around. Until then, safest of travels in your Ram!

June 15, 2024

Great place for service and maintaining your ride. Timothy Wolford took care of my 2019 Cherokee last Thursday. He told me my tires were rotated along with 2 year contract has 4 oil changes left. Th More

by RONDASUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Spitzer CDJR Mansfield responded

Hi Rondasue, it is our pleasure to receive your incredible review about our service department and that Timothy took great care of your Cherokee recently! Transparency, time efficiency, and thorough communication are at the top of our priority for our guest and we are so thrilled that we earned your satisfaction. We wish you safe travels and enjoy the open road!

June 15, 2024

Spitzer is just a great dealership. They have awesome employees that know what they're doing. More

by cleothecutie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton Conley, Robert Maynard
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Jun 17, 2024 -

Spitzer CDJR Mansfield responded

We are tremendously grateful for your generous review about your recent visit at Spitzer Kia of Mansfield, Cleo! Here we always strive to provide clear communication and efficient in service and are honored to have met your standards. If there are any other ways to improve please let us know. Safe travels until next time!

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