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Spitzer CDJR Mansfield - Service Center

Ontario, OH

4.7
629 Reviews

629 Reviews of Spitzer CDJR Mansfield - Service Center

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January 02, 2025

The staff was quick, polite, and personable, and they made my service experience simple and easy. More

by jessnigh21
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2024

Awesome service great waiting room service advisor very nice everybody there were very helpful thanks for a great experience More

by jbachelder64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2024

Excellent service! Service done professionally and the price was fair. Even got a free car wash! More

by RHAWK21569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2024

Professional, reliable, and respectful. Definitely will be coming back in the future. Thanks again for everything! More

by kjzlphelps4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2024

Couldn’t fix the problem! Had it there twice! Still isn’t fixed! Going to call Chrysler! More

by Abowman20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony McQueen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Spitzer CDJR Mansfield responded

On behalf of everyone here at- Spitzer Motors of Mansfield CDJR will like to thank you for the 5-Star review. If there is something that we left out during the sales process and you still had concerns or questions about your vehicle please contact us at our dealership to further assist you. Safe travels and Happy holiday's!

December 29, 2024

I was kept waiting for 6 hours and nothing was done to my truck. You scheduled an appointment to perform two recall items. They were not completed because you didn't have the parts. Shouldn't you have check More

by SHERTZLER
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy Wolford
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Spitzer CDJR Mansfield responded

Hello, Sorry to hear about the poor communication regarding your service. I'd love to get some more information so we can ensure it won't happen again in the future. Please give us a call as soon as possible to better assist you, as we value each and one of our customers and don't want to lose you. Hope to hear from you soon, safe travels and Happy holiday's!

December 27, 2024

We loved working with Riley. She answered questions and explained things clearly. We would work with her again! More

by VYNTAGEBARN
Recommend Dealer
Yes
Employees Worked With
Tyler Hamm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Riley
Dec 30, 2024 -

Spitzer CDJR Mansfield responded

Thank you for your time and feedback. We are delighted to hear that our exceptional service keeps you coming back for service on your vehicle. Riley will be over-joyed to hear that you added her to your stellar review, thank you! Safe travels and Happy holiday's!

December 26, 2024

Great service! Mistakes were made, but corrected and the fee was waived as well! Thank You! More

by Blackattack1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Spitzer CDJR Mansfield responded

Thank you for sharing your positive experience, we are glad that the small issues we corrected! We look forward to seeing you the next time your car needs service. Safe travels and Happy holiday's!

December 22, 2024

Very friendly and quick service. Answered all questions,fair price for service.clean atmosphere.Very impressed.will Come back More

by TRIDICOJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Spitzer CDJR Mansfield responded

Thank you for your time and feedback. We are delighted to hear that our exceptional service keeps you coming back for service on your vehicle. We look forward to seeing you again for your next vehicle service. Safe travels and Happy holiday's!

December 19, 2024

Tim was excellent to work with. Took care of my appointment and kept me informed during the whole process More

by JKKNEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Spitzer CDJR Mansfield responded

Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive Tim will be thrilled to hear that you added him to your stellar review, thank you! We look forward to seeing you again when it is time for your next service. Safe travels and Happy holiday's!

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