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Spitzer CDJR Mansfield

Ontario, OH

Overview
Employees
Reviews
Vehicles
4.8
1,364 Reviews
The Spitzer Kia Chrysler story is a long one. We have been in the automotive industry for over a century, providing the best car-buying experience possible to drivers in the Mansfield area and all of Ohio. Spitzer Kia Chrysler is home to all of the best models offered by Kia, Chrysler, Dodge, Jeep and Ram. Our significant size ensures we offer all of the models our customers are looking for. Our Kia lineup includes popular models like the Optima, Sorento, Sportage and Soul. Customers in the market for something a little more rugged will enjoy taking the Ram 1500, Jeep Grand Cherokee or Jeep Wrangler for a test drive. Anyone looking for comfort and luxury will enjoy the confines of the iconic Chrysler 300. Spitzer Kia Chrysler has been providing the best customer service experience for over 100 years, and we will not be stopping anytime soon.
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1777 W 4th St

Ontario, OH

44906

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Showing 1,364 reviews

September 17, 2024

I was very pleased with the help I received from Anthony and with the treatment that I received in total to make sure I got the deal I wanted More

by RENYE3550
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony McQueen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2024 -

Spitzer CDJR Mansfield responded

RENYE, Thank you for leaving Anthony this positive review! We are so appreciative of the opportunity to work with you and we are glad that Anthony could provide you with A+ service. We are happy to know that he made sure you got the deal you wanted. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Spitzer CDJR Mansfield team!

September 16, 2024

Vehicle was brought in for a Fuel issue. They spent 30 days 4 rounds of diagnostic, and $6660.52 without correcting the issue it was brought in for. They replaced the DPF, fuel lift pump, Tu More

by LBuck179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Gilliam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Studer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Spitzer CDJR Mansfield responded

We are sorry to hear of your disappointment with your service experience here at Spitzer CDJR Mansfield. We sincerely apologize for any services that may have been missed. Please contact us here at the dealership and contact the General Manager to see how we can help. Thank you!

September 16, 2024

one star for terrible communication, and inflating repair costs. One star because I can't give zero. Kendra failed to return calls when she stated she would, Called me a liar after I asked why authorized rep More

by LBuck179
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Gilliam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Studer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

Spitzer CDJR Mansfield responded

Thank you for bringing your experience to our attention. We sincerely apologize for the treatment you received and for the lack of communication by our team. We would like to discuss your concerns with you. Please contact us here at the dealership and ask for the Service Manager. Thank you!

September 15, 2024

Friendly staff and comfortable amenities at this dealership made my service experience tolerable. Extensive inventory browsing made my wait time seem to go quicker. More

by r.crowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony McQueen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Collins
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Sep 17, 2024 -

Spitzer CDJR Mansfield responded

r.crowe, we are super delighted you took pleasantries browsing our inventory while servicing your Dodge at Spitzer CDJR Mansfield and offering us your recommendation for others to visit the dealership! Thank you for the opportunity to provide a relaxing experience and we wish joy and safety to your travels!

September 15, 2024

Did not do the service requested, took way too long and then wanted me to send pictures of my vin and mileage…I however did not seemed weird to me then found out they wanted my service date in weeks later More

by JOYBOWMAN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Gilliam
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Spitzer CDJR Mansfield responded

We deeply regret that your expectations were not met and we fell short in providing you with the service we aim for here at Spitzer CDJR Mansfield. We deeply apologize for the wait time that occurred during your service visit. We would like to discuss your concerns with you. Please contact us here at the dealership and ask for the Service Manager. Thank you!

September 15, 2024

Service was timely and the staff was friendly and professional. Will return in the future as needed. More

by nansidhall
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Spitzer CDJR Mansfield responded

nansidhall, we are super delighted that your recent service visit was timely and our experts were friendly professionals earning your future return as well as your kind recommendation! We send wishes of fun and safety in the open road with your Chrylser until next time!

September 14, 2024

Only issue was it took 1 1/2 hours for a basic oil change and tire rotation… More

by SHIPSCDG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Maynard
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Sep 17, 2024 -

Spitzer CDJR Mansfield responded

SHIPSCDG, we truly appreciate your feedback on where we are great earning your kind recommendation and how we can improve our services to our guests! It is important we ensure a turn around for your experience and make certain the right personnel tends to your concerns for your oil change visit. Please reach out to our General Manager Matt Studer at 567.247.0245 at your allowance and until then we wish joy and safety in your Jeep!

September 13, 2024

Kendra and Greg have been great to work with even with the frustrations with Chrysler. Chrysler itself gets -10 stars The service department has done a great job keeping me informed of the progress (or More

by HLantz
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Spitzer CDJR Mansfield responded

HLantz, it is truly an honor you found our services and team Greg and Kendra at Spitzer CDJR Mansfield to be delightful and deserving of your kind recommendation for others to check us out! Please have the safest and joyful travels in your Dodge!

September 13, 2024

Professional atmosphere,very polite ,they have a nice waiting area service was done in a timely manner More

by billgill1141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt , Robert Maynard
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Sep 17, 2024 -

Spitzer CDJR Mansfield responded

billgill1141, we couldn't be more pleased that your recent visit at Spitzer CDJR Mansfield was met with a professional atmosphere and politeness to name a few positives! Your recommendation is absolutely appreciated along with your shout out to Greg, Robert and Colt. We send wishes of fun and safety in your Jeep!

September 13, 2024

I am impressed with the way they help and handle what was going on with my car gave me a ride home and picked me back up I truly appreciate it More

by MBRISTOW1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Spitzer CDJR Mansfield responded

MBRISTOW1972, it is so great to know you had the utmost deserving experience with us at Spitzer CDJR Mansfield from Kendra our expert! Thank you for your great support of recommendation to others to our dealership and please have the safest of travels in your Jeep!

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