Spitzer CDJR Mansfield

Buyers beware! I cannot even begin to explain the nightmare that has been associated with my experience with this dealership. From being lied to by a salesperson to I cannot even begin to explain the nightmare that has been associated with my experience with this dealership. From being lied to by a salesperson to sold a vehicle that had to be in the shop over 10 times in the first year I bought it!! And still the dealership still did not solve the problem to our satisfaction. We ended up having to get legal help and having to settle. To make it worse Dodge corporate didn't do anything about this. The car was a lemon and neither the dealership nor Dodge wanted to admit it or stand behind their product! More

Spitzer Is On Your Side My wife's 2012 Hyundai Accent (purchased new) was crushed by a tree at her workplace. After settling with insurance, we were left with $800.00 plus o My wife's 2012 Hyundai Accent (purchased new) was crushed by a tree at her workplace. After settling with insurance, we were left with $800.00 plus our savings to work with in purchasing a replacement vehicle. We were determined not to purchase another bottom line, base package vehicle after being left holding the bag from our insurance settlement due to an unwise vehicle investment. Earlier this year, we had helped two of our daughters purchase vehicles from Spitzer Kia in Mansfield, Ohio and were left with a favorable impression of the dealership. We began our vehicle search online, checking vehicle inventory, pricing, customer dealership reviews, and expert vehicle reviews. Given our budget, our location, and our family needs, we determined that we wanted to purchase a Certified Pre-Owned Kia Soul with low mileage with a healthy remainder to its factory warranty. Spitzer had the best vehicle at the best price. Starting the process online, I was able to quickly settle financing through Spitzer with only a few phone calls after filling out their online credit application. I spoke with salesperson Anthony and credit manager Mike and they set aside a few vehicles that fell within our price range and desires. We set up an appointment with Anthony and received a verification call from sales manager Aric. When we showed up for our appointment, Anthony was busy with another customer but had chosen to give up his potential sale instead of making us wait. He put us with salesperson Erica, who took the time to listen to our needs and desires. We were afraid that we had priced ourselves out of our number one vehicle but Erica insisted that we drive it anyway while she set the credit manager in motion on the pricing aspects of the 2015 Kia Soul that we ended up buying. While the original payment came out higher than we wanted, Erica guided us to price the insurance difference between our former vehicle and the new one. After digging into our savings just a little deeper and upping our down-payment to $2,000.00 instead of $1,500.00 we were able to lower our payment to an acceptable level. Couple that with the insurance savings that comes with the 2015 Kia Soul, and we are paying $10.00 more per month for our Soul than we were for our Hyundai Accent. Our credit manager Mike guided us through some of the financing options, which included additional warranty options that protect our investment while lowering our APR. This helped us make a decision that extended our protection by 40,000 miles for a few dollars a month without extending the length or terms of our financing. During the time we spent with Mike, Erica had our car (already immaculate) re-detailed, re-washed, and filled up. After the paperwork was complete, Erica spent the better part of an hour making sure that we understood how to use the advanced electronic options on our vehicle. She even called the following Saturday to make sure that we were still satisfied with our purchase and to answer any questions that we might have in regards to our purchase. Overall, our experience with Spitzer was excellent. Nobody pressured us. Nobody overlooked us. Instead, they listened to our needs and desires and did their best to fulfill them. Instead of having to form a team of resistance against a salesperson, my wife and I were able to welcome Erica as a member of our own team in this purchase process. Given the experiences we have had with Spitzer this year (3 vehicles in the family), I am fully confident in stating that they have earned our trust. We will definitely be shopping here again when the time comes and we both recommend them as a worthwhile dealership that places customer satisfaction and repeat business over the higher margin short sales that you find at some dealerships. if you are willing to put in the research, pre-qualify your financing, be realistic, and seek your best value, this is the dealership to do business with. Not only will you find a good deal, you will find yourself working with a sales-team that is part of your team. A-plus. More

overall great experience I had a wonderful time at Spitzer. Everyone was helpful and very nice answered questions opened door ect... the sales associate that help me with my p I had a wonderful time at Spitzer. Everyone was helpful and very nice answered questions opened door ect... the sales associate that help me with my perches went above and beyond listened to what I was saying respected my thoughts and opinions. Didn't try to push me into anything I didn't want or need. Made sure I was confortable with the purchase and gave me the time I needed to make my decision. More

The fact that he never introduced himself to me should have been my sign and I should have left right away. I visited your dealership yesterday (4/23) to look at purchasing a car, and because I didn' have been my sign and I should have left right away. I visited your dealership yesterday (4/23) to look at purchasing a car, and because I didn't want the car your sales person wanted me to have he could not help me. He was very unprofessional! I am in the position to buy a car, and was hoping for a better experience. Your salesperson wanted me to take a loan by myself, however my credit rating is not the greatest so I brought along my co-signer, who has a very high credit rating. Since I did not want to go on my own, you sales person was not interested. I am also convinced your finance person did not run her credit to even see what they could do for me. After test driving two cars and picking the one I wanted, did your salesperson inform me that Spitzer could not help me. Just a very sad experience and I was truly hoping for a better one. More

I recently bought a 2008 Dodge Ram and could not be happier with my purchase. I worked with Jim Mahek on the sale and his knowledge and professionalism were oustanding. I would highly recommend Spitz happier with my purchase. I worked with Jim Mahek on the sale and his knowledge and professionalism were oustanding. I would highly recommend Spitzer Dodge and Jim for anyone looking for a vehicle. More

I have been going to this dealership for 6+ years. We have bought 2 new trucks and have always been treated great. The sales staff is very friendly and knowledgeable. They always go out of there way to have bought 2 new trucks and have always been treated great. The sales staff is very friendly and knowledgeable. They always go out of there way to get the job done. I would definitely recommend this dealership to all my friends and family. More