Spitzer Buick GMC Parma - Service Center

Lack of communication. Slow for work to be done. We dropped car off at 8:30am on a Tuesday for a 9:45am appt. It was estimated to be a hub problem based on service person Slow for work to be done. We dropped car off at 8:30am on a Tuesday for a 9:45am appt. It was estimated to be a hub problem based on service person driving it the prior week. At 3:15pm Tuesday I called to check on status. No one knew the status and asked if I needed the car or can it stay overnight. I optioned to leave it. Wednesday 2:15pm I called to check status. No one knew the status. At 2:45pm I receive text; My car repair was assigned to a worker that was scheduled to be off that day but reassigned to someone else. That person had an emergency off day Wednesday. The original person was working on another car’s engine Wednesday. So I now call… why work assigned to someone scheduled off ? Why not reassigned back when emergency came up ? When are you going to call me if it is a hub or something else ? Unknown will have service call me back. One hr later still no call so I call back. They find service agent who says they’ll let me know tomorrow. WHAT ???? What was done yesterday ? He does not know because he cannot get to the quote on the computer. Why I have no idea. So the car stays another night. Received an answer Thursday morning and car was then ready just after 4pm. Car rides fine so I assume the repair was done correctly. One last thing…we always had our work done at dealer, Bigelow, Axelrod. They ALWAYS washed the car before our pickup. I did not bring it up to anyone when I picked the car up. So curious; Why have you stopped that ? More

Super friendly service department. Would please like a phone call when my car is done when I drop it off. Otherwise satisfied with the job done. Would please like a phone call when my car is done when I drop it off. Otherwise satisfied with the job done. More

Very happy with Spitzer service on my Cadillac XTS. ALL of my service needs will be at Spitzer. Ken Neitzel took care of my needs . Thank you all! ALL of my service needs will be at Spitzer. Ken Neitzel took care of my needs . Thank you all! More

I appreciate the online schedule. The service department made some recommendations, and I followed them. My 2-part lug nuts rusted, and they gave me an inexpensive replacement recom The service department made some recommendations, and I followed them. My 2-part lug nuts rusted, and they gave me an inexpensive replacement recommendation. More

I purchased my vehicle almost 7 years ago from the Axelrod Family . I have never had my car serviced any where but the dealership . I have akways had a positive experience from sales to service over Axelrod Family . I have never had my car serviced any where but the dealership . I have akways had a positive experience from sales to service over the years. Im pleased to say that that great service has continued with the new Spitzer Ownership. I will continue to ve a local customer. Thanks Rose Hutchinson More

Good location for me! Tom Repucci makes everything so easy and pain free. Thank you. Tom Repucci makes everything so easy and pain free. Thank you. More

Excellent service provided by Tim. Came by in lounge and updated me on service being performed both time wise and the cost. Came by in lounge and updated me on service being performed both time wise and the cost. More

Who was sana's some service. How is hesitant because zach so ride was so great. But I was not disappointed in any way a buy spitzer. I look forward to a long relationship. How is hesitant because zach so ride was so great. But I was not disappointed in any way a buy spitzer. I look forward to a long relationship. More