Spitzer Buick GMC Parma - Service Center

Brent is an awesome salesman. Super helpful. Taught me a lot about my new truck. Super helpful. Taught me a lot about my new truck. More

Easy dealership to work with, friendly staff knowledgeable team. I intend to continue servicing my vehicles with you all, thanks. knowledgeable team. I intend to continue servicing my vehicles with you all, thanks. More

Everyone friendly, they kept me informed about my vehicle but the cost!!! OMG!! well everything has gone up! but the cost!!! OMG!! well everything has gone up! More

Oil change and tire rotation for 88$. So they told me they rotated my tires, unfortunately for them I marked all of my tires and spent 30 mins taking off the wheel caps. I confronted them So they told me they rotated my tires, unfortunately for them I marked all of my tires and spent 30 mins taking off the wheel caps. I confronted them on this and then they lied and changed their story saying it didn't need a tire rotation. The last oil change I had at this location. They didn't tighten the oil filter and it leaked a quart of oil on my driveway. That cost me a bag of oil dry and a quart of oil. 2 bad services from this place. Definitely not giving them a third chance More

We had a problem with our emission system and had it fixed by our mechanic in 2024. Afterwards, we received a letter from Buick talking about a recall on the emission system. We brought the paperwork to fixed by our mechanic in 2024. Afterwards, we received a letter from Buick talking about a recall on the emission system. We brought the paperwork to Travis, who turned it in for a reimbursement as the problem was the same as the recall. Unfortunately, Travis lost the only copy we had of the letter and our mechanic’s receipt. He re-submitted the paperwork, but then we were rejected. He mentioned something about the cutoff for reimbursement being 2020. We are very unhappy about this result. How do we get a letter in 2024 with a requirement that expires in 2020? Further, with the original letter gone, how can we properly discuss our case with anyone? We would like to discuss this with someone either higher up at your dealership, or with someone at Buick. We were told all along in the process that this item would be reimbursed. More

Fast, friendly service. My vehicle was fixed right in a reasonable amount of time. Great job Spitzer Buick GMC. Thank you My vehicle was fixed right in a reasonable amount of time. Great job Spitzer Buick GMC. Thank you More

Typically outstanding service however had usually long wait time but overall satisfied with customer service and auto repair wait time but overall satisfied with customer service and auto repair More

Always had to call them to find out what was wrong with my vehicle. They never told me until I called. my vehicle. They never told me until I called. More

They were ready for me. Very friendly and informative staff. The work was completed in a timely manor. Very friendly and informative staff. The work was completed in a timely manor. More

Lack of communication. Slow for work to be done. We dropped car off at 8:30am on a Tuesday for a 9:45am appt. It was estimated to be a hub problem based on service person Slow for work to be done. We dropped car off at 8:30am on a Tuesday for a 9:45am appt. It was estimated to be a hub problem based on service person driving it the prior week. At 3:15pm Tuesday I called to check on status. No one knew the status and asked if I needed the car or can it stay overnight. I optioned to leave it. Wednesday 2:15pm I called to check status. No one knew the status. At 2:45pm I receive text; My car repair was assigned to a worker that was scheduled to be off that day but reassigned to someone else. That person had an emergency off day Wednesday. The original person was working on another car’s engine Wednesday. So I now call… why work assigned to someone scheduled off ? Why not reassigned back when emergency came up ? When are you going to call me if it is a hub or something else ? Unknown will have service call me back. One hr later still no call so I call back. They find service agent who says they’ll let me know tomorrow. WHAT ???? What was done yesterday ? He does not know because he cannot get to the quote on the computer. Why I have no idea. So the car stays another night. Received an answer Thursday morning and car was then ready just after 4pm. Car rides fine so I assume the repair was done correctly. One last thing…we always had our work done at dealer, Bigelow, Axelrod. They ALWAYS washed the car before our pickup. I did not bring it up to anyone when I picked the car up. So curious; Why have you stopped that ? More