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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
750 Reviews

750 Reviews of Spitzer Buick GMC Parma - Service Center

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August 08, 2024

This dealer’s service department is amazing! I used to go to another gm dealer and when my newer truck broke down that other dealer was absolutely no help when I called, actually borderline rude More

by tonyfahd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know the lady’s name in service that also answers the phone. She was the best!
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Aug 09, 2024 -

Spitzer Buick GMC Parma responded

Tony, it is truly our honor to know that your experience with us at Spitzer GMC Parma was absolutely amazing during your first visit for service complete with exceptional communication! Your recommendation for others and earning your return are the ultimate compliments and support. Please enjoy your GMC in the open road!

August 08, 2024

Don't no about the sales department but the service department is on point. Nice and pleasant. More

by mccann23.lm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Kubow, Travis Freeman
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Aug 09, 2024 -

Spitzer Buick GMC Parma responded

McCann, we thank you for your awesome review about our pleasant and nice service team at Spitzer GMC Parma! Your recommendation for others to give us a try is great support indeed and we wish safety in all your travels in your GMC!

August 07, 2024

Lounge was very clean and comfortable. Pleased with wait time., I will use this dealership again for service More

by CHRISTINE.BETTINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Kubow, Travis Freeman
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Aug 07, 2024 -

Spitzer Buick GMC Parma responded

Christine, your kind review of your recent visit with us at Spitzer GMC Parma is greatly appreciated! Thank you for noting your enjoyment waiting in our lounge area and your recommendation gives us great support. Please enjoy your Chevy on the road with safety!

August 07, 2024

Always great service, that why I always come back, seem to really care about the customers' needs More

by ORVETTA52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Freeman
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Aug 07, 2024 -

Spitzer Buick GMC Parma responded

Orvetta, we are truly grateful for your kind review on our dealership at Spitzer GMC Parma! Your safety and comfort on the road is very important to us and it is our delight that you found our staff with genuine care to you and your recommendation goes a long way. Please enjoy your GMC on the open road!

August 06, 2024

Great people,the service is 2nd to none. Fast and friendly turn around.thank you More

by TKRUSE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
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Aug 06, 2024 -

Spitzer Buick GMC Parma responded

We are truly appreciative for your review about our great staff and 2nd to none service at Spitzer Buick GMC Parma! Your recommendation for others to give us a try is excellent support. We wish you safety in all your travels!

August 05, 2024

It was a pleasure to be working with Tom . He made the whole process painless and fast. Great customer service. And also Bill More

by RMD2758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Gilmore, Tom Shaffer
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Aug 05, 2024 -

Spitzer Buick GMC Parma responded

We at Spitzer Buick GMC Parma are so thrilled to receive your review on your recent visit with us! It is indeed our honor to know it is a pleasure working with Tom and Bill who made the process painless and fast with great customer service. Your ratings are 5 stars across the board which we are humbled by however it was not so on the general experience showing 3 out 5 and we want to make sure to address anything we can do better. Please reach out to our Service Director Travis Freeman at 886.246.6093 at your earliest allowance and in the meantime please enjoy your GMC with safety!

Aug 05, 2024 -

RMD2758 responded

Did not interact with anybody in the service department Tom took care of everything and everything was just fine.

August 04, 2024

Service department did a great job. Got my car in and fixes up super fast. Service manager went above and beyond for the customer. More

by WBACZKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Aug 05, 2024 -

Spitzer Buick GMC Parma responded

We at Spitzer Buick GMC Parma thank you for your positive experience with our service team! Your time is very valuable to us and it is great to know we got your car in and out super fast. Your recommendation for others to try our above and beyond service goes a long way and we wish you safety in your travels with your Buick!

August 04, 2024

Called in for service for recall for air bag. They told me they had it. So i made a appointment When I arrived an dropped off my vehicle. The check in personnel said to come back in few hours an More

by EKOSMAN1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Kubow
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Aug 05, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your review on your recent experience at Spitzer Buick GMC Parma! We truly share your concern that communication was short on the service of your GMC. It is imperative we tend to it with care and make the necessary corrections. Please reach out to our Service Director Travis Freeman at 886.246.6093 at your allowance and until then please travel with safety!

August 03, 2024

Very slow service and the representative was irritated and kind of rude. He was frustrated and it definitely showed. More

by leedominique70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken
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Aug 05, 2024 -

Spitzer Buick GMC Parma responded

Lee, your review on your recent experience with us at Spitzer Buick GMC Parma is well received! We are truly concerned that your visit was met with unprofessionalism and slow service. It is imperative we attend to your concerns thoroughly which we offer you to speak directly with our Service Director Travis Freeman at 886.246.6093 to turn your experience around. Until then we wish you enjoyment on the open road!

August 03, 2024

Not that pleased with service department it took over an hour just to get checked in and another 5 hours of sitting there waiting for nothing to get accomplished! More

by Kimbers1243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure names
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Aug 05, 2024 -

Spitzer Buick GMC Parma responded

Kimbers, your review about your recent experience with us at Spitzer Buick GMC Parma is well received! It is much to our concern that your visit was not met with no accomplishments and we want to make certain your concerns are attended to properly. Please reach out to our Service Director Travis Freeman at 886.246.6093 at your allowance to turn your experience around. In the meantime please enjoy the open road with safety!

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