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Spitzer Buick GMC Parma - Service Center

Parma, OH

4.3
750 Reviews

750 Reviews of Spitzer Buick GMC Parma - Service Center

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April 25, 2025

Excellent staff. ..showed compassion and concerns towards their customers during the purchase. Made feel like family. More

by BUCKEYECHOKEHOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wintrhop Defreitas
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April 25, 2025

I Will not recommend anyone to ever go to this dealership for service. I was charged a ridiculous amount of money for a tire rotation More

by CHUCK.COSTIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
2.0
This rating includes all reviews, with more weight given to recent reviews.
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April 24, 2025

My experience was OK. However they don't make sure the little thing are complete Details More

by louisb0
Recommend Dealer
No
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April 24, 2025

Expensive but good work wish they were flexible with there prices There a good dealership just expensive and they will find the problem More

by Djgohard27
Recommend Dealer
Yes
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April 24, 2025

Kelly always has a smile and remembers my name and keeps me in the loop with all repairs and maintenance being completed More

by JoeThompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Buchner
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Apr 25, 2025 -

Spitzer Buick GMC Parma responded

Joe, thank you for leaving Kelly this wonderful review! We are delighted that Kelly consistently provides you with the A+ service that you deserve and we hope that you continue to choose us for all of your future automotive needs!

April 24, 2025

Even though Kelly Buchner was obviously very busy she still took the time to make sure my vehicle was throughly checked out and went over what needed to be done and what will need to be done in the futur More

by RAMMAC26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Buchner
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Apr 25, 2025 -

Spitzer Buick GMC Parma responded

Thank you for leaving Kelly this positive review! We are glad that Kelly got your automotive needs thoroughly resolved. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 23, 2025

Did what I wanted done in a timely fashion. They're very good. Would not go elsewhere. More

by Gr8service*
Recommend Dealer
Yes
Employees Worked With
Sabrina & Dominic
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Apr 24, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your positive experience with us. It is an honor to have earned your confidence and loyalty and we look forward to continue providing you with the same 5-star service in your visits to come!

April 22, 2025

Every thing was taken care of. Had my oil change and tires rotated. And Kelly was my advisor More

by sharon.hooley1
Recommend Dealer
Yes
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Apr 23, 2025 -

Spitzer Buick GMC Parma responded

Sharon, thank you for your wonderful review! We are glad that Kelly got your automotive needs efficiently taken care of. It is our pleasure to serve you. Safe travels!

April 19, 2025

Service team is quick and very professional they take customer service as being very important to their business More

by sfino1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Spitzer Buick GMC Parma responded

Fino, Thank you for your time and review. We are pleased to hear your service experience with us was so quick and convenient.

April 18, 2025

Nice people. A bit slow of service. Was uncharged for broken lugnut and am confident it was a tech mistake. More

by KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobody on the list talked with me
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Apr 18, 2025 -

Spitzer Buick GMC Parma responded

KC, Thank you for your time and feedback. We are thrilled to hear that your experience at our dealership was pleasant but had a issue with the service department as you were charged for a broken lug nut. We understand your concerns and frustration and would like the opportunity to speak to you. Please give us a call at our dealership and ask for the Service Manager. We would love to help you.

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