Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Spitzer Buick GMC Parma - Service Center
Parma, OH
704 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
704 Reviews of Spitzer Buick GMC Parma - Service Center
Sort by
March 27, 2025
Very good My vehicle was picked up at my job, and was returned back to the job before I was off work. I was kept informed through text messages about progress problems or questions. returned back to the job before I was off work. I was kept informed through text messages about progress problems or questions. More
by MSELINAS
Employees Worked With
Dominic Defino
March 27, 2025
This dealership continuously fails to meet expectations. The first visit my oil change took 2 hours, as they didn’t have my oil filter despite having an appointment weeks in advance, and they somehow got oi The first visit my oil change took 2 hours, as they didn’t have my oil filter despite having an appointment weeks in advance, and they somehow got oil on my fender. The second time my oil change once again took two hours (without a tire rotation) and the employee Dominic had no urge to help me, rather, he ignored me since he wasnt’t facilitating the service of my car. This dealership has lost my business and ironically I have yet to exhaust my free oil changes that came with my car purchase. I strongly urge anyone who wants their time respected to look elsewhere, in my eyes it is worth forfeiting my remaining oil change(s) and look elsewhere rather than bring my car back for service and once again have my time undermined. More
by Andre
Verified CustomerMarch 26, 2025
There was a significant communication lapse regarding a nearly $3,000 repair. I was not informed of the warranty coverage until I asked, which raises questions about the process and their awareness of the nearly $3,000 repair. I was not informed of the warranty coverage until I asked, which raises questions about the process and their awareness of the warranty. I strongly doubt they would have applied the warranty without my intervention. More
by GAR.KAR02
Employees Worked With
NA
March 25, 2025
Received an oil change, and a had a rear suspension part checked. They couldn't help, gave me confidence my vehicle was safe to drive. checked. They couldn't help, gave me confidence my vehicle was safe to drive. More
by T.PODVORAC
Employees Worked With
March 25, 2025
Super easy and everyone was so nice. Hated my old dealership which is why I purchased from you to try a new dealership and have been very pleased Hated my old dealership which is why I purchased from you to try a new dealership and have been very pleased More
by kaitlyn.nowak
March 25, 2025
Very friendly staff in customer service and made me feel assured that my work would be done quickly assured that my work would be done quickly More
by Jack.gilbride
Employees Worked With
March 25, 2025
Great service, easy drop off and pick up, the issue was fixed and my car is running great. fixed and my car is running great. More
by JLBOWMAN48
March 24, 2025
Service was great but the price for an L change is too high over close to $120 for an 8 quart oil change is absolutely ridiculous high over close to $120 for an 8 quart oil change is absolutely ridiculous More
by david.lucas549
Employees Worked With
