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Spitzer Buick GMC Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.4
923 Reviews
Contact Dealership

6607 Brookpark Rd

Parma, OH

44129

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Showing 923 reviews

March 22, 2025

Good people, good service, willing to work with you for good deal. Grateful for all the help. Zach, Jamie, and Suzie were awesome! More

by MRBENWILKERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Blazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Deluca - 5 Stars
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Mar 24, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your positive experience with us! We are delighted that Zach, Jamie, and Susan provided you with the A+ service that you deserve. It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call!

March 22, 2025

They fix the part but I thought when u pay 200 for inspection they check everything like fluids make sure everything full just totally check everything on the car from front to back but I’ll go back j More

by Djgohard27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Spitzer Buick GMC Parma responded

DJ, Thank you for your time and feedback. We are very sorry to hear that your service experience wasn't as pleasant due to you thinking the $200 went toward the inspection. We understand your confusion and frustration, we would like the opportunity to speak you on this matter. Please give us a call at our dealership and ask for the Service Manager, we would love to help you!

March 22, 2025

Very helpful from when I first bought my car from Ro Sargent to my first “one year” anniversary checkup. More

by TMSTADIUHAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Leek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Blazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your excellent review! We are so glad that our team consistently takes great care of you. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if we may ever be of further assistance to you!

March 22, 2025

My dealer was tom and he was very pleasant to work with and very knowledgeable about what he's doing it was a great experience with everyone there at spritzer Buick also it was my third time there and I wi More

by SHERICBRYANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Reppucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill
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Mar 24, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your wonderful review! We are honored by your continued business, and we are glad that Tom provided you with top-notch service. We look forward to continue providing you with our best care in your visits to come!

March 20, 2025

Handled my problems well, did what they promised i will be back with my other vehicles!! More

by RSJG1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Blazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RICH
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Mar 21, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your positive experience. We are so glad that our team took great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 20, 2025

Mess up my car didn't fix what was broken broke another part don't want to accept responsibility More

by vanessamatthews248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2025 -

Spitzer Buick GMC Parma responded

Vanessa, Thank you for taking the time to write to us although it was a unpleasant experience. We would like the opportunity to speak to you on this matter, please give us a call at our dealership and ask for the Service Manager. We would be happy to help you and address your concerns.

March 16, 2025

Professional knowledgeable helpful work me thru the lease process and finance process with patience and explanation More

by Lyn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Spitzer Buick GMC Parma responded

Lyn, Thank you for your wonderful review! We greatly appreciate the opportunity to work with you, and we are pleased to hear that our team took great care of you throughout the process. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team!

March 15, 2025

Great customer service. I really appreciate the time taken to explain and answer all the questions that I asked. More

by MJDESIGNS718
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
McKoy Kendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Spitzer Buick GMC Parma responded

Thank you for taking the time to leave us this positive review! We are glad that our team was both helpful and informative. It is our pleasure to serve you. Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 15, 2025

Didn’t fill my DEF. Didn’t wash car even though they said they would when I checked on. Oil dripped on my driveway. More

by kevin@c21pp.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Reppucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2025 -

Spitzer Buick GMC Parma responded

Kevin, We appreciate you taking the time to write to us on this matter. We are very disheartened to hear that your service experience was unpleasant. We would like to speak to you on this matter to see how we can help and resolve this issue. Please give us a call at our dealership and ask for the Service Manager. We would love to help!

March 14, 2025

Professional. ...courteous....helpful.. ..explained the service clearly...washed my car...made appointment quickly...I am very happy with the service from this dea More

by NOEMAIL20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula...sheila
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Mar 14, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your kind review! Providing thorough and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

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