Spitzer Buick GMC Parma

The dealership was quick to help and schedule an appointment which gave me the sense that they would be helpful. They hooked up the check engine plug and saw that it’s the coolant valve. When it cam appointment which gave me the sense that they would be helpful. They hooked up the check engine plug and saw that it’s the coolant valve. When it came time for the appointment I dropped off at 745am and they asked when I needed the vehicle back and I said end of day or sooner. They also mentioned I needed an alignment and they would send me a quote in the text messages. Around 345pm I received a text telling me that it’s the coolant valve that needs to be fixed and it would be ready the next day. I was immediately confused because I assumed from the previous conversation that it would be ready in a couple hours. They said they couldn’t do anything today that I could reschedule to get it taken care of. This was upsetting because I had already made this appointment to get it taken care of. I asked about the alignment and they quoted me and said they could do that the next days as well. I reluctantly agreed. The next day came, I didn’t hear anything so around noon I texted and asked for an update. I was sent a message that my car was ready for pick up. I wasn’t able to get there until end of day and when I arrived they said I didn’t owe anything (the valve was under warranty) and when I asked about the alignment they said it wasn’t done and that I could come back another time to get it taken care of. I was extremely upset and surprised considering it was agreed upon in the text messages. She said they were busy and only had one bag open for that. I feel like there was a huge lack in effective communication and I will not be using this dealerships services again. More

We had a recall and was time for our oil change and tire alignment. Everyone is very nice Our Service was quick we dropped off and we’re in it out. alignment. Everyone is very nice Our Service was quick we dropped off and we’re in it out. More

Great job at the dealership. The employees have great wisdom and they are very very nice. Keep up the great work The employees have great wisdom and they are very very nice. Keep up the great work More

Efficient and quick service for oil change and tire rotation. . The service department representative was kind & helpful and took care of me exceptionally!! Keep up the good job and happy holidays!! rotation. . The service department representative was kind & helpful and took care of me exceptionally!! Keep up the good job and happy holidays!! More

2 hrs for an oil change unacceptable. He spoke to the service manager, Travis The service manager would not do anything for me. Basically told me that’s the way it is. He spoke to the service manager, Travis The service manager would not do anything for me. Basically told me that’s the way it is. More

Way too expensive for oil change and tire rotation. Took over an hour and a half when other dealerships have taken 45 min to an hour. Took over an hour and a half when other dealerships have taken 45 min to an hour. More

When my wife dropped the car off the service counter was less than helpful. When I called about the speakers not pairing to the vehicle they asked if I was going to be present during the service when she kn less than helpful. When I called about the speakers not pairing to the vehicle they asked if I was going to be present during the service when she knew I was dropping the car off the day before. I sl see o asked about a loaner vehicle because we live 45 min away and she said that once they determine if car had defective part and not a mouse that ate some wires then I could get a loaner car. This vehicle is less then 2 years old. Service team was less then helpful More

Everything is organized and everyone is nice. .very thorough from when you drive in to when you drive out. I was impressed last time but.what even made it better was a short video of the inspectio .very thorough from when you drive in to when you drive out. I was impressed last time but.what even made it better was a short video of the inspection. I have no complaints at all. Great experience! More

I was in and out in no time at all. The staff was friendly and the lounge was awesome. The staff was friendly and the lounge was awesome. More