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Spitzer Buick GMC Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.4
783 Reviews
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6607 Brookpark Rd

Parma, OH

44129

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Showing 783 reviews

December 31, 2024

The dealership took much too long to complete the repairs. They did not take into account that I was only in town for a week for the repair even though I called daily to express the urgency needed. I More

by jfortlage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Freeman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I also dealt with Paula who was okay.
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Jan 14, 2025 -

Spitzer Buick GMC Parma responded

Thank you for you feedback. We are sorry to hear of your issues with the repairs on vehicle and we do apologize for the lack of customer service by our team. We would welcome the opportunity to speak to you on your review. Please contact us at the dealership and ask for the Service Manager. Thank you.

December 30, 2024

I have had my truck in four times for an issue with my radio and the problem is still not resolved. I know that they are following what GM tells them to do but it is frustrating that the same problem pers More

by RONBELSAN62
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Spitzer Buick GMC Parma responded

Ron, Thank you for sharing your service experience with us. We are very sorry to hear of your issues with the radio and we do apologize for not being able to find a solution. We would welcome the opportunity to speak to you on your review and how we can find a way to fix this radio issue. Please contact us here at the dealership and ask for the Service Manager. Thank you for your time and patience, hope to speak to you soon. Safe travels!

December 30, 2024

Great service! Everyone is very nice and I appreciate all the friendly people working there. More

by Bencivengo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Niemesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive, especially the entire team at- Spitzer Buick GMC will be thrilled to hear that you were completely satisfied, thank you! We look forward to seeing you again when it is time for your next service. Safe travels!

December 29, 2024

Everyone was very friendly, courteous and willing to make a deal that we were both happy with More

by kimcpht
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Reppucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Leek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Blazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Spitzer Buick GMC Parma responded

Kim, Thank you for sharing your great experience with us. The entire team at- Spitzer Buick GMC Parma will be pleased to hear how fascinated you were with our dealership and we hope you come back again. Safe travels and Happy holiday's!

December 29, 2024

Bought a warranty $3600 told blower motor wouldn’t be fixed . Almost wrecked in a snow storm with 2 of my three kids in a 4yr old truck . Including a 9 month old . Gave me run around . Got the truck for More

by Mikesz28520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Leek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Black
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Blazer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Spitzer Buick GMC Parma responded

Mike, We at Spitzer Buck GMC are grateful for your feedback on our dealership! It is our biggest concern that you experience regarding your blower motor in your truck has not been up to standards which we apologize. Your patronage and ongoing is very important to us and we thank you for your loyalty thus far. We would like to get in touch with you to improve your experience working with us so please reach out to our Service Manager to allow them to further assist this matter. We wish you safest of joyful travels until next time!

December 29, 2024

A few xxxx ups in the deal but it all worked out in the end better for me. More

by Mike S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
McKoy Kendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill in finance
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Dec 30, 2024 -

Spitzer Buick GMC Parma responded

Mike, Thank you for your very kind review. We are delighted to hear that you fully and completely trust us with your vehicle service needs! Safe travels and Happy holiday's!

December 29, 2024

Had a scheduled service appointment & arrived on time. Waited over 15 minutes for anyone to acknowledge me. It was the end of the day & it was very visible people were ready to go home. Service was fast & More

by claubia88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
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Dec 30, 2024 -

Spitzer Buick GMC Parma responded

Claudia, Thank you for taking the time to share your experience with our dealership. We want to give you the most highest apologize(s) to you if you felt that our team wasn't showing you our great customer service. It's customers like you that keep us striving and making sure we assist each one of our customers with top-notch service. We apologize if you didn't receive that upon service, we would love to speak to you about it and fix the solution so it won't happen again. Safe travels and Happy holiday's, hope to speak to you soon!

December 28, 2024

Good service but has become so overpriced. I have come here a lot but likely won’t be back More

by ROBERTGARUCCIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Dec 30, 2024 -

Spitzer Buick GMC Parma responded

Robert, Thank you so much for your time and feedback. We do apologize if you feel like the prices are out of your price range. We would love to speak to you to see if we can change your mind on coming back or maybe we can offer different offers that you may be able to use for next time. Please give us a call at our dealership and ask for the Service Manager, thank you again for your time and patience. Safe travels and Happy holiday's!

December 28, 2024

Polite, provided regular updates, contacted you are repairs needed, and were very thorough with inspections. More

by JGAZDA52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
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Dec 30, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your vehicle is ready for its next service. Safe travels and Happy holiday's!

December 27, 2024

The staff at Spitzer was professional courteous completed the work in a timely manner overall, it was a very good experience More

by John.jermann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Niemesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Spitzer Buick GMC Parma responded

John, Thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers about your amazing experience! Safe travels and Happy holiday's!

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