Spitzer Buick GMC Parma

No one explained to us that our car needed to be empty for the Spitzer care and then it took me calling the next to to be told it needed to be cleaned out and offered a $200 detail for a month old car in for the Spitzer care and then it took me calling the next to to be told it needed to be cleaned out and offered a $200 detail for a month old car in order to get the inside done, all while they still hadn’t even done the outside. The service said it was only a day job but took 3. The rental they gave me was so small I️ barely fit in it with my two car seats and stroller in the trunk. More

Great customer service and very attentive. I liked how they kept me updated on the service progress. I liked how they kept me updated on the service progress. More

It was very nice It was very nice and the work was done expeditiously and fast expeditiously and fast More

This dealership continuously fails to meet expectations. The first visit my oil change took 2 hours, as they didn’t have my oil filter despite having an appointment weeks in advance, and they somehow got oi The first visit my oil change took 2 hours, as they didn’t have my oil filter despite having an appointment weeks in advance, and they somehow got oil on my fender. The second time my oil change once again took two hours (without a tire rotation) and the employee Dominic had no urge to help me, rather, he ignored me since he wasnt’t facilitating the service of my car. This dealership has lost my business and ironically I have yet to exhaust my free oil changes that came with my car purchase. I strongly urge anyone who wants their time respected to look elsewhere, in my eyes it is worth forfeiting my remaining oil change(s) and look elsewhere rather than bring my car back for service and once again have my time undermined. More

All employees were extremely helpful explaining my current lease options. Bret Leek showed me the value of turning in my car and leasing a new encore . Quid then demonstrated that car. Quid showed me current lease options. Bret Leek showed me the value of turning in my car and leasing a new encore . Quid then demonstrated that car. Quid showed me how to use my new car. Both of these employees were outstanding! More

Very good My vehicle was picked up at my job, and was returned back to the job before I was off work. I was kept informed through text messages about progress problems or questions. returned back to the job before I was off work. I was kept informed through text messages about progress problems or questions. More

There was a significant communication lapse regarding a nearly $3,000 repair. I was not informed of the warranty coverage until I asked, which raises questions about the process and their awareness of the nearly $3,000 repair. I was not informed of the warranty coverage until I asked, which raises questions about the process and their awareness of the warranty. I strongly doubt they would have applied the warranty without my intervention. More

Great service So far I've had great experiences with the dealership. No major problems. Hopefully this great service will continue. dealership. No major problems. Hopefully this great service will continue. More

Excellent scheduling, service advisor help. .. pleased with repairs. Would use dealership for service in the future. .. pleased with repairs. Would use dealership for service in the future. More

Received an oil change, and a had a rear suspension part checked. They couldn't help, gave me confidence my vehicle was safe to drive. checked. They couldn't help, gave me confidence my vehicle was safe to drive. More