Spitzer Buick GMC Parma

Dropped it off for a check engine light. Was checked in quickly, they kept me in the loop and communicated with me throughout the process. This is a change from the last couple times when I' Was checked in quickly, they kept me in the loop and communicated with me throughout the process. This is a change from the last couple times when I've had to hunt my car down. This last experience is one of the smoother ones I've had. More

They did a great job of getting my vehicle back promptly. Kelly is pleasant to work with. Kelly is pleasant to work with. More

Took care of the warranty work while I waited. Very nice waiting area. I like the coffee machine in the waiting area. Very nice waiting area. I like the coffee machine in the waiting area. More

I dropped off my keys on 12/14 due to a leaking/inflating tire. Besides auto text messages and a link with my repair cost on 12/15, I received no communication from my service advisor (TW) despite calling an tire. Besides auto text messages and a link with my repair cost on 12/15, I received no communication from my service advisor (TW) despite calling and leaving a message. I appreciated the quick and efficient repair time and work done on my tire but wish someone could have called me in advance of picking up my car with details on what happened to my tire. More

Great people/follow up Professional with great customer service. Attention to detail was superb with customer service service. Attention to detail was superb with customer service More

Scheduled rear marker lights for replacement with other items. Was questioned why when I got there to check in? Had to explain what service advisor should have known. Was told I needed loaner but none avai items. Was questioned why when I got there to check in? Had to explain what service advisor should have known. Was told I needed loaner but none available. Do not understand with work already known when scheduling appointment why loaner not available? I felt I was to blame for loaner situation? Had to leave with my vehicle because I needed a vehicle. I had to ask how loaner would be communicated? Slight shaking of head not appreciated. I need to reschedule after loaner available? I asked when loaner could be available and was told don't know. Frustrating... More

Dominic was excellent in communicating every aspect of my repair and dealing with the third party warranty company! repair and dealing with the third party warranty company! More

BOUGHT THE ENVISTA. ..LOVE THE CAR, THE EXPERIENCE HAS RUINED THE CAR ALL THEY CARE ABOUT IS THE WARRANTY WHICH I CANCELLED TWO HOURS AND IT IS STILL ON MY LOAN ALREADY M ..LOVE THE CAR, THE EXPERIENCE HAS RUINED THE CAR ALL THEY CARE ABOUT IS THE WARRANTY WHICH I CANCELLED TWO HOURS AND IT IS STILL ON MY LOAN ALREADY MADE MY FIRST PAYMENT 17 DAYS LATER 3500 IS STILL ON THERE...DON'T TELL ME IT TAKES 35 DAYS FOR SOMETHING TO BE TAKEN OFF OF YOUR LOAN ...I KNOW THIS IS MY FAULT FOR SAYING YES BUT THE LOAN OFFICER DOESN'T EVEN GO OVER ANYTHING BEFORE THEY DO THE EXTENDED WARRANTY SELL..I NEW CAR IS STILL IN MY GARAGE NOT EVEN BEING DRIVEN BECAUSE THIS HAS TAKEN ALL THE JOY OUT OF IT......THEY DIDN'T EVEN HAVE TO WORK FOR THE SELL OF THE NEW CAR, More

I dropped my car off at 8a. m. received an update at noon what was wrong with it and discussed with Taylor the plan that'll be worked on my car. After that I didn't receive any u m. received an update at noon what was wrong with it and discussed with Taylor the plan that'll be worked on my car. After that I didn't receive any updates, I called down to the dealership at 3:30 spoke with someone in service to relay I wanted an update. Still didn't receive a call. I had to stop in to see what the progress was after that. Then waited over an hour to get my car back. The work was just brake inspection and new brakes. Ended up missing an important family members basketball game. Dropped my car off at 8a.m and didn't get it back in hand until 5p.m, little communication, very poor service. More

I came in with an emergency with my battery. They were so helpful! The got me in and out in record time. Everyone was so nice. I usually have horrible experiences with service at dealers but I w They were so helpful! The got me in and out in record time. Everyone was so nice. I usually have horrible experiences with service at dealers but I would HIGHLY recommend them! More