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Spitzer Buick GMC Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.3
1,237 Reviews
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6607 Brookpark Rd

Parma, OH

44129

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Showing 1,237 reviews

January 12, 2026

The personnel were friendly. The waiting area was clean and attractive. The time spent waiting was brief. More

by DJP
Recommend Dealer
Yes
Employees Worked With
Kelly?
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Jan 13, 2026 -

Spitzer Buick GMC Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 10, 2026

Consistently considerate, welcoming, knowledgeable, respectful, supportive, and professional. Have collaborated with me to keep my vehicle on the road since purchased new in 2009. More

by trb020
Recommend Dealer
Yes
Employees Worked With
Kelly Buchner, Mark Wittlinger, Paula (cashier), Dominic (Service)
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Jan 10, 2026 -

Spitzer Buick GMC Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 07, 2026

I have all my maintenance and scheduled checkups done here, appreciate the car wash also. More

by JimReem
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2026 -

Spitzer Buick GMC Parma responded

Thanks for sharing about your experience with Spitzer Buick GMC Parma. We appreciate your business and hope to see you again soon!

January 07, 2026

Fast and friendly They were fast and friendly and let me know what was going on. More

by AQUAONYX1237
Recommend Dealer
Yes
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Jan 07, 2026 -

Spitzer Buick GMC Parma responded

Thanks for sharing your thoughts about your experience with Spitzer Buick GMC Parma. We appreciate your business and hope to see you again soon!

January 04, 2026

I've been happy with the dealership. The girls at the counter are awesome. The mechanic cam out and showed me how to set my memory seats and where my washer fluid goes. Very kind staff More

by Sjb1489
Recommend Dealer
Yes
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Jan 04, 2026 -

Spitzer Buick GMC Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 01, 2026

Oil change took almost 2 hours and cost an arm and a leg. Trying to get me to spend $150 more on a car that I've only driven 11,000 miles. More

by BARBIEROMAN
Recommend Dealer
No
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Jan 02, 2026 -

Spitzer Buick GMC Parma responded

Good morning, My name is Ron and I'm the Serv.Manager here at Spitzer Buick/GMC . I saw your review and I'm sorry for the experience. I'd like to speak to you about it not only to try to help with the experience but also to use as a training exercise as so this doesn't happen to anyone else . 216-661-5060

January 01, 2026

Great Customer Service They always do a good job quickly and with a smile Promt More

by DIZZYISSY1
Recommend Dealer
Yes
Employees Worked With
Dominick in service
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Jan 01, 2026 -

Spitzer Buick GMC Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Buick GMC Parma.

January 01, 2026

I brought my car in for repair, paid $3500 and the problem I brought it in for still isn't addressed. The check engine light came on again and I'm still convinced there's a fuel vapor problem and I'm More

by gypsycookie
Recommend Dealer
No
Employees Worked With
Tayler but she's okay
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Jan 08, 2026 -

Spitzer Buick GMC Parma responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Jan 08, 2026 -

Spitzer Buick GMC Parma responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 31, 2025

Very rude, unprofessional she seem not to know to talk to customers when they refuse service or cant afford to pay. Seems like that's all they care about is how much money they can make off of you. More

by That_BBC_King
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2026 -

Spitzer Buick GMC Parma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jan 08, 2026 -

Spitzer Buick GMC Parma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

December 24, 2025

They forgot to reset oil alarm after oil change and now we have to trek back during holidays More

by Leslie
Recommend Dealer
Yes
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Dec 29, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your review, Leslie. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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