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Spitzer Buick GMC Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.4
791 Reviews
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6607 Brookpark Rd

Parma, OH

44129

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Showing 791 reviews

July 23, 2024

I love Axelrod. I’ve purchased several vehicles here in Parma from Squid. The service department is friendly and knowledgeable. They even gave me a loaner vehicle More

by buckinghambabies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2024 -

Spitzer Buick GMC Parma responded

Julie, We are grateful for you leaving Axelrod this wonderful review! We are thrilled to hear that Axelrod took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he was friendly and knowledgeable. Please drive safely and do not hesitate to let us know how we may be of further service to you.

July 23, 2024

Everything for most part was good. However, I asked about the tire pressure light and the light never went off so I do not know why the warning is still on and if tire pressure was ch More

by Ruthie071767
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know as lady is not on list
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Jul 24, 2024 -

Spitzer Buick GMC Parma responded

Ruthie, we are grateful to receive your positive feedback on our services on your recent visit with us at Spitzer Buick GMC Parma! Your safety and comfort are very important to us and it is great that our team provided satisfactory assistance. Regarding your tire pressure light, we surely want to make certain that your concern is properly attended to by the correct personnel whom we offer you to speak directly with our Service Director Travis Freeman at 886.246.6093 at your earliest allowance to improve your experience. Until then please travel on the open road with safety!

July 20, 2024

An hour and 45 minutes wait for an oil change is too long. I will rethink getting an oil change there in the future. I had a 10:00 am appt and out of there at 11:45. More

by JBJONTONY
Recommend Dealer
Yes
Employees Worked With
I don't know who I dealt with
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Jul 22, 2024 -

Spitzer Buick GMC Parma responded

We thank you for your review about your recent oil change with us at Spitzer Buick GMC Parma! It is to our concern that we did not meet your standards and we certainly want to make sure the correct personnel attends to your concerns. Please reach out to our Service Manager Travis Freeman at 886.246.6093 to allow him to turn this experience around for you. In the meantime, please enjoy the open road!

July 19, 2024

Best experience ever, at a car dealership! We worked with a great group of people, Brett, Tom, Kelly and Susie. All totally amazing and over the top, would recommend to anyone. Thank you. More

by A Purchasing Perspective
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Reppucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Hettinga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Leek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Spitzer Buick GMC Parma responded

We greatly appreciate you for leaving Brett, Tom, Kelly and Susie this remarkable review and recommendation! We are honored to have had the opportunity to work with you and we are glad that they could provide you with top notch service. We are delighted to know that they were totally amazing. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Spitzer Buick GMC Parma team!

July 19, 2024

Very friendly to the customer enjoy the worker and clean place and always wash your car More

by B.SULLIVAN901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Spitzer Buick GMC Parma responded

Providing immaculate and quality service is so important to us here at Spitzer Buick GMC Parma and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were very friendly. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

July 12, 2024

Dominic Difino my Service Advisor was fantastic. Dominic Difino was extremely friendly and extremely courteous. Paula the Cashier was also fantastic. Paula was extremely courteous and extremely frie More

by TG55824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Cunningham
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Jul 12, 2024 -

Spitzer Buick GMC Parma responded

Hi, thank you for your awesome 5 star review and recommendation for our store at Spitzer Buick GMC! Thank you for trusting us with your safety and comfort and taking the time to let everyone know we are the place to go to for vehicle needs. We are so thrilled that Difino and Paula were courteous and friendly during your visit and if there is anything we can do better please reach out. Safest of travels full of fun on the open road!

July 06, 2024

Axelrod very good. Must have missed communication regarding merger. Kept getting message from Spitzer and did not know why. More

by JAKARAM
Recommend Dealer
Yes
Employees Worked With
Female.
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Jul 08, 2024 -

Spitzer Buick GMC Parma responded

Jakaram, we are delighted that you and your car was provided the 5 star service! Your safety is our highest priority so please do not hesitate to see us again for any concerns. Safest of fun travels until next time!

June 30, 2024

Car salesmen should be dressed IN A WHITE SHIRT AND TIE be professionally dressed. Interest rate for my car was to high 23 % when my I qualify for a MUCH lower interest rate Predators lending More

by Redbaron5614
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
McKoy Kendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

Spitzer Buick GMC Parma responded

Hello, we are truly grateful for your review on our dealership and staff! Professionalism is one of our top priorities after our guests' satisfaction and we apologize we missed the mark on our service regarding the rate and other things you wish to address. We would like to get more details on your visit and work towards the experience we all intended. Please contact our General Manager Dave Senior at 814.371.5683 to allow him to further assist you on turning this experience around. We wish you safe and joyful travels!

June 28, 2024

Can you check my bill? Very expensive for and oil change. Let me know thanks More

by MDZIGIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2024 -

Spitzer Buick GMC Parma responded

We are truly grateful for your review and would like to look into finding a resolve on your concern regarding your bill. Please reach out to General Manager Adam Black at your earliest convenience at 886.246.6093 or ablack@spitzer.com. Please enjoy the open road until then!

June 24, 2024

Your service department is completely totally professional. It took care of me right away. Kept me up-to-date. More

by MLAWRENCE14031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your 5-star review! We are so glad that our team took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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