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Spitzer Buick GMC Parma
Parma, OH
923 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 923 reviews
October 31, 2024
My Oil change was a disaster and ruined my driveway from negligence with service department negligence with service department More
by Jodi Denise~
Employees Worked With
Other Employees :
Brett has always been helpful and goes over and beyond as he sold me sold my cars.. , Travis Freeman, Zach Niemesch
October 29, 2024
Tom "Squid" Reppucci was a pleasure to work with. NO pressure whatsoever. He had answers to my questions and took care of my concerns. So far everyone that I've had contact with has been very frie NO pressure whatsoever. He had answers to my questions and took care of my concerns. So far everyone that I've had contact with has been very friendly. I'll definitely recommend this dealership. More
by tlmock49
Verified CustomerEmployees Worked With
October 29, 2024
The sales manger and service manger went overtop to provide great service always a good experience provide great service always a good experience More
by MPC0
October 28, 2024
My car service was good. The standard oil change went well. The service center was neat and clean. The personnel are nice and courteous. Paula is ALWAYS a treat to see and co The standard oil change went well. The service center was neat and clean. The personnel are nice and courteous. Paula is ALWAYS a treat to see and converse with, I think that the service center could use more people with her friendly attitude and warm welcome. Tim was also a great member of the service department, it's a shame that he's no longer with the company. It's a big loss to the local center in general. I don't like how the prices have gone up significantly since my last service. With that, unfortunately I will most likely be considering a different service center for all subsequent vehicles service. I liked Ganley, after they made significant changes to customer service, and I like Spitzer, I just don't agree with the skyrocketing cost of repairs and service. Nowhere else have i ever had to pay $100 for an oil change on an American made vehicle. Insane. More
by Jeremy Sadler
Employees Worked With
Other Employees :
Paula in the service department also gets 5 stars. I think, in time Tayler will get 5 stars also, I just didn't get the warm welcome I'm normally used to getting from the servicedepth. Otherwise, she was great.., Tim Kubow
October 26, 2024
Took my Lucern in for repair. The service dept refused to even look at it after I called them, told them the situation and paid for the tow. They were completely useless. The service dept refused to even look at it after I called them, told them the situation and paid for the tow. They were completely useless. More
by BGav
Employees Worked With
October 26, 2024
Took my vehicle there to deactivate the anti theft alarm, it became to be a big problem. They said my engine was bad, that I needed a new. They said I needed a new battery and ignition switch, they replaced it became to be a big problem. They said my engine was bad, that I needed a new. They said I needed a new battery and ignition switch, they replaced my ignition switch but that was it, they had my vehicle for almost 2 months, at first they said 148 for diagnostic fee, from that fee it jumped up too 748.00 plus they wanted to charge 400 for a battery and 200 for ignition switch plus over 16,000 for engine, it was a waste of time, long story short, I towed my vehicle out of there and my engine was not bad, all. All we needed was a new starter, now my vehicle drives, dont go to them, they dont help you at all but will charge you a arm and a leg. More
by JOER.4871
Employees Worked With
Other Employees :
Tim Kubow, Travis Freeman, Zach Niemesch
October 26, 2024
Es un buen lugar donde la garantía es muy buena,los asesores son muy amables y siempre te responden ante cualquier situación, asesores son muy amables y siempre te responden ante cualquier situación, More
by Orozcoroseling
Employees Worked With
October 25, 2024
People were friendly and explained what was wrong. And what I needed to do to prevent more damage to the brake pads. Very informative. And what I needed to do to prevent more damage to the brake pads. Very informative. More
by Donnaciborowski
October 22, 2024
I am just happy with my sale person every one there very blessing now I am looking for Volvo 2019 or 2020 blessing now I am looking for Volvo 2019 or 2020 More
by 59HOLT700
Employees Worked With
October 22, 2024
They took good care of me when I had a flat tire. The Service Department’s scheduling lady was very kind. The Service Department’s scheduling lady was very kind. More
by MARYGARDENHIRE
Employees Worked With
