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Spitzer Buick GMC Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.3
1,237 Reviews
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6607 Brookpark Rd

Parma, OH

44129

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Showing 1,237 reviews

February 02, 2026

John was patient and really helped me figure out what car was best for me. He is really knowledgeable about all the cars they have to offer and made sure I had all the information to ensure I made the right More

by angelatego
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Ponomarenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Heslep
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2026 -

Spitzer Buick GMC Parma responded

Thank you for sharing your feedback about John’s support. It’s wonderful to hear his expertise helped you choose the right GMC Terrain. Please let us know if we can assist you down the road.

January 31, 2026

Good to be back! ..on my fourth lease now Russ was fantastic really helped me out as did Brett as he always does! More

by CHASDOG4478
Recommend Dealer
Yes
Employees Worked With
Brett Leek and Russ Dodrill
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Jan 31, 2026 -

Spitzer Buick GMC Parma responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Spitzer Buick GMC Parma!

January 29, 2026

Great communication, very welcoming, made it very easy to find the issue of my vehicle. All around great worker. she deserves a raise More

by lanalove133
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
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Jan 29, 2026 -

lanalove133 responded

Tayler needs a raise

Jan 29, 2026 -

Spitzer Buick GMC Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Buick GMC Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

January 24, 2026

Took my car in for one issue. Then my tire sensors broke while you rotated my tires. The tire sensors were just over a year old so there is no way they all went bad at the same ti More

by JAMESMATIER
Recommend Dealer
No
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Jan 28, 2026 -

Spitzer Buick GMC Parma responded

Thank you, James, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jan 30, 2026 -

Spitzer Buick GMC Parma responded

Thank you, James, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jan 30, 2026 -

JAMESMATIER responded

James Matier 216-210-2446

January 24, 2026

People are fine. However waiting 1.5 hrs for a simple oil change is too long More

by Mtv66
Recommend Dealer
Yes
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Jan 25, 2026 -

Spitzer Buick GMC Parma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

January 24, 2026

We talk about the service that was needed on this visit an oil change and I told her that when was I due for transmission oil change and she told me my next visit. But if the technician Thought it should b More

by wschulz
Recommend Dealer
Yes
Employees Worked With
Girl behind the counter do not remember her name
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Jan 24, 2026 -

Spitzer Buick GMC Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Buick GMC Parma. We look forward to having you as one of our valued customers for many more years to come!

January 23, 2026

I brought my car in for a recall and ended up purchasing another one. The service was excellent, and both Sabrina and Gage were outstanding. Well done!!! More

by YAHAIRA SOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina Wozniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gage St Leone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2026 -

Spitzer Buick GMC Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 16, 2026

Dealer just wanted to sell me the door so they don't have to actually do anything. AC turns on when it's on the floor fan make my HVAC smell wasting gas and extra wear and wouldn't call or email technical su More

by Thomas.Wladyka
Recommend Dealer
No
Employees Worked With
Manager
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Jan 16, 2026 -

Spitzer Buick GMC Parma responded

We're sorry that you didn't have a completely satisfying experience, Thomas. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jan 19, 2026 -

Spitzer Buick GMC Parma responded

We're sorry that you didn't have a completely satisfying experience, Thomas. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 15, 2026

Excellent people, friendly and knowledgeable, will definitely be back for future service and possible purchase. More

by cholenskyl
Recommend Dealer
Yes
Employees Worked With
Mechanic Mark
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Jan 15, 2026 -

Spitzer Buick GMC Parma responded

Thanks for sharing your thoughts about your experience with Spitzer Buick GMC Parma. We appreciate your business and hope to see you again soon!

January 14, 2026

Fantastic from start to finish Everyone at the dealership was professional and treated me like family More

by RDPOSTAL79
Recommend Dealer
Yes
Employees Worked With
Gary Dodrill
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Jan 14, 2026 -

Spitzer Buick GMC Parma responded

Thanks for sharing your thoughts about your experience with Spitzer Buick GMC Parma. We appreciate your business and hope to see you again soon!

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