Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Spitzer Buick GMC Parma
Parma, OH
476 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 476 reviews
June 03, 2024
Typically outstanding service however had usually long wait time but overall satisfied with customer service and auto repair wait time but overall satisfied with customer service and auto repair More
by echols2502
Verified CustomerEmployees Worked With
Helpful June 02, 2024
It was great the experience was fast and easy . McCoy was great as well as the finance manager McCoy was great as well as the finance manager More
by wells_angel
Employees Worked With
June 02, 2024
They were ready for me. Very friendly and informative staff. The work was completed in a timely manor. Very friendly and informative staff. The work was completed in a timely manor. More
by WEJARO
Employees Worked With
Don’t remember the name of the staff member who helped me.
June 01, 2024
Lack of communication. Slow for work to be done. We dropped car off at 8:30am on a Tuesday for a 9:45am appt. It was estimated to be a hub problem based on service person Slow for work to be done. We dropped car off at 8:30am on a Tuesday for a 9:45am appt. It was estimated to be a hub problem based on service person driving it the prior week. At 3:15pm Tuesday I called to check on status. No one knew the status and asked if I needed the car or can it stay overnight. I optioned to leave it. Wednesday 2:15pm I called to check status. No one knew the status. At 2:45pm I receive text; My car repair was assigned to a worker that was scheduled to be off that day but reassigned to someone else. That person had an emergency off day Wednesday. The original person was working on another car’s engine Wednesday. So I now call… why work assigned to someone scheduled off ? Why not reassigned back when emergency came up ? When are you going to call me if it is a hub or something else ? Unknown will have service call me back. One hr later still no call so I call back. They find service agent who says they’ll let me know tomorrow. WHAT ???? What was done yesterday ? He does not know because he cannot get to the quote on the computer. Why I have no idea. So the car stays another night. Received an answer Thursday morning and car was then ready just after 4pm. Car rides fine so I assume the repair was done correctly. One last thing…we always had our work done at dealer, Bigelow, Axelrod. They ALWAYS washed the car before our pickup. I did not bring it up to anyone when I picked the car up. So curious; Why have you stopped that ? More
by Dk
Employees Worked With
Other Employees :
Paula should get 5 stars as she was on the phone with me trying to get info.
May 31, 2024
They did a awesome job with talking care of my needs of finding me the right car especially Brettt Leek and Kelly sales man thanks so much awesome job and thank you again finding me the right car especially Brettt Leek and Kelly sales man thanks so much awesome job and thank you again More
by YARDMASTERSCOTT
May 31, 2024
Super friendly service department. Would please like a phone call when my car is done when I drop it off. Otherwise satisfied with the job done. Would please like a phone call when my car is done when I drop it off. Otherwise satisfied with the job done. More
by TSCHWIND1020
Employees Worked With
Did not work with any people listed
May 31, 2024
I appreciate the online schedule. The service department made some recommendations, and I followed them. My 2-part lug nuts rusted, and they gave me an inexpensive replacement recom The service department made some recommendations, and I followed them. My 2-part lug nuts rusted, and they gave me an inexpensive replacement recommendation. More
by DAN.KOSAREO
May 31, 2024
Very happy with Spitzer service on my Cadillac XTS. ALL of my service needs will be at Spitzer. Ken Neitzel took care of my needs . Thank you all! ALL of my service needs will be at Spitzer. Ken Neitzel took care of my needs . Thank you all! More
by markwallen
Employees Worked With
Ken Neitzel
May 30, 2024
They did a great job on my car. I have been coming here for years. I just feel like ever since they turned into Spitzer they have become a little bit more pushy which I’m not a fan I have been coming here for years. I just feel like ever since they turned into Spitzer they have become a little bit more pushy which I’m not a fan of. I had a woman come up to me while having my service done trying to get me to add on $160 thing to my vehicle she said you should after 15k miles which I’ve never even heard of. I’m also leasing so I feel like that shouldn’t even be a thing More
by STUDIOCEEJAYSALON
Employees Worked With
Persons name isn’t on here
