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Spitzer Buick GMC Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.4
742 Reviews
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6607 Brookpark Rd

Parma, OH

44129

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Showing 742 reviews

December 27, 2024

We had a recall and was time for our oil change and tire alignment. Everyone is very nice Our Service was quick we dropped off and we’re in it out. More

by shellbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Spitzer Buick GMC Parma responded

We are delighted to hear that we were able to help make your vehicle inspection and repair trouble-free. We strive to offer our customers exceptional service both before and after the sale. If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help! Safe travels and Happy holiday's!

December 26, 2024

Great job at the dealership. The employees have great wisdom and they are very very nice. Keep up the great work More

by KATHYH5530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Spitzer Buick GMC Parma responded

Kathy, Thank you for your time and feedback. We are delighted to hear that our exceptional service keeps you coming back for service on your vehicle. Safe travels and Happy holiday's!

December 25, 2024

Efficient and quick service for oil change and tire rotation. . The service department representative was kind & helpful and took care of me exceptionally!! Keep up the good job and happy holidays!! More

by JEJICA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Leek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your time, great review, and feedback. We are pleased to hear that your vehicle service experience with us was so positive and we were able to take care of your tires and vehicle services in a fast ad timely manner. Safe travels and Happy holiday's to you and your loved ones!

December 24, 2024

2 hrs for an oil change unacceptable. He spoke to the service manager, Travis The service manager would not do anything for me. Basically told me that’s the way it is. More

by dennismason79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Freeman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Spitzer Buick GMC Parma responded

Dennis, Thank you for your feedback. We're very sorry to hear of you disappointment with our policies. We want to ensure with each customer that we are taking the right time to make sure nothing is being left out, but also efficiently and in a timely manner. We use every example and comment to strive better for our guests, we hope to get it right next time. If you would like to discuss further, please contact us here at the dealership and ask for a different Service Manager. Thank you for your time and patience. Safe travels and Happy holiday's!

December 23, 2024

Way too expensive for oil change and tire rotation. Took over an hour and a half when other dealerships have taken 45 min to an hour. More

by Jbloomfield51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Spitzer Buick GMC Parma responded

Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at Spitzer Buick GMC Parma and ask for the Service Manager on duty so we can discuss our policies and procedures and even assure you that we work to satisfied all our customer in a safe and timely manner. Safe travels and Happy holiday's!

December 23, 2024

When my wife dropped the car off the service counter was less than helpful. When I called about the speakers not pairing to the vehicle they asked if I was going to be present during the service when she kn More

by PKNUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unfortunately I don’t remember who I spoke to on the phone
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Dec 23, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your feedback and patience. We're very sorry to hear about your disappointments with our policies and service team. We would love to speak to you to resolve this matter as you have been a loyal customer and do not want to lose you over something that can be resolved with a Service Manager. Please contact us at the dealership as soon as possible to discuss this further, thank you for your time and patience. Safe travels and Happy holiday's!

December 22, 2024

This dog needs to get put down! Put this dog down! Who can I call? More

by Dog Supporter
Recommend Dealer
No
Employees Worked With
McKoy Kendrick
1.0
This rating includes all reviews, with more weight given to recent reviews.
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December 22, 2024

Everything is organized and everyone is nice. .very thorough from when you drive in to when you drive out. I was impressed last time but.what even made it better was a short video of the inspectio More

by gamblerhv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future. Safe travels and Happy holiday's!

December 21, 2024

I was in and out in no time at all. The staff was friendly and the lounge was awesome. More

by ALGILBERT5395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Niemesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels and Happy holiday's!

December 21, 2024

Hello, The works were very polite, but the service was an extra long wait. Thank you More

by RITZA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Niemesch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Spitzer Buick GMC Parma responded

On behalf of everyone here at- Spitzer Buick GMC , thank you for your review. We do apologize if the service duration was a problem for you, we try to serve each and one of our great customers "just like you" as fast as possible. We will definitely take a note of your concerns to better the situation next time, thank you for your time and patience. Safe travels and Happy holidays'!

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