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Spitzer Buick GMC Parma

Parma, OH

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Employees
Reviews
Vehicles
4.4
791 Reviews
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6607 Brookpark Rd

Parma, OH

44129

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Showing 791 reviews

August 15, 2024

I appreciated the courtesy shown, even though my 1 hr oil change turned into 2 hrs. More

by rhodahoward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
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Aug 19, 2024 -

Spitzer Buick GMC Parma responded

rhodahoward, it is a delight that our experts at Spitzer were redeeming in their service to you! Your recommendation is truly great support and we wish you safest of travels in your Buick!

August 14, 2024

Very professional and courteous. They completed the job to my satisfaction and went beyond what was expected More

by Desn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Spitzer Buick GMC Parma responded

Desn, it is such a delight to know our service experts absolutely went above and beyond providing you professional and courteous service at Spitzer Buick GMC Parma! Thank you for your recommendation for others to visit us. Please enjoy your travels in your Buick with safety until we see you again!

August 13, 2024

Very disapppinted in the amount of time it took for just an oil change and tire rotation even though we made an appointment. More

by MBSLUKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Spitzer Buick GMC Parma responded

We are grateful for your review on your recent service with Spitzer Buick GMC Parma! Your concern is very important to us and with already having set an appointment to expedite the process however there are possible events at which it would cause such time constraints. We certainly want to ensure we properly attend to you on the matter to see how we can improve on your experience. Please reach out to our Service Director Travis Freeman at 886.246.6093 at your allowance and in the mean time please enjoy your Buick with safety!

August 12, 2024

Great service staff. My family has been going there for decades and now I go there for any car maintenance. Best dealership in Cleveland. More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Leek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Blazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Kubow
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Aug 13, 2024 -

Spitzer Buick GMC Parma responded

JM, we are truly gratified by you and your family's loyalty and trust in us for your safety and comfort on the road! Your recommendation for others to visit our dealership is great support and please enjoy your GMC in all your travels until next time!

August 10, 2024

Great salespeople to work with. Overall great experience, during the storm leftovers. They also provided food for the neighborhood after a tornado. More

by dbrog64641
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Reppucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
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Aug 13, 2024 -

Spitzer Buick GMC Parma responded

It is our honor that your experience with us at Spitzer Buick GMC Parma was met with our great experts and we thank you for recognizing our contribution to our community! Your recommendation also goes a long way in support and we wish you safety in your GMC!

August 09, 2024

Very professional clean waiting room very nice staff and quick service I will be back More

by SECRETJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Spitzer Buick GMC Parma responded

James, we are so thrilled about your recent experience servicing with us at Spitzer Buick GMC Parma! Your time is incredibly important to us and it is truly a delight that our experts worked efficiently and got you back on the road quickly earning your recommendation. Please enjoy your Chevy in all your travels!

August 08, 2024

Love the friendly, helpful, great service, I liked that I could apply my Buick rewards to help pay my bill. More

by jc6764
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Neitzel, Butch Kusa also the cashier was exceptionally friendly and helpful!!
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Aug 08, 2024 -

Spitzer Buick GMC Parma responded

We at Spitzer GMC Parma are so grateful for your awesome review about our team's friendliness and great service and are thrilled about your benefits with our Buick Rewards program! Your recommendation also goes a long way in support and we wish you safety in all your travels!

August 08, 2024

This dealer’s service department is amazing! I used to go to another gm dealer and when my newer truck broke down that other dealer was absolutely no help when I called, actually borderline rude More

by tonyfahd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know the lady’s name in service that also answers the phone. She was the best!
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Aug 09, 2024 -

Spitzer Buick GMC Parma responded

Tony, it is truly our honor to know that your experience with us at Spitzer GMC Parma was absolutely amazing during your first visit for service complete with exceptional communication! Your recommendation for others and earning your return are the ultimate compliments and support. Please enjoy your GMC in the open road!

August 08, 2024

Don't no about the sales department but the service department is on point. Nice and pleasant. More

by mccann23.lm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Kubow
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Aug 09, 2024 -

Spitzer Buick GMC Parma responded

McCann, we thank you for your awesome review about our pleasant and nice service team at Spitzer GMC Parma! Your recommendation for others to give us a try is great support indeed and we wish safety in all your travels in your GMC!

August 07, 2024

Lounge was very clean and comfortable. Pleased with wait time., I will use this dealership again for service More

by CHRISTINE.BETTINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Kubow
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Aug 07, 2024 -

Spitzer Buick GMC Parma responded

Christine, your kind review of your recent visit with us at Spitzer GMC Parma is greatly appreciated! Thank you for noting your enjoyment waiting in our lounge area and your recommendation gives us great support. Please enjoy your Chevy on the road with safety!

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