Spitzer Buick GMC Parma

Everyone was very helpful and polite as well as informative as to what work was done on my car. I won’t take my auto anywhere else for service informative as to what work was done on my car. I won’t take my auto anywhere else for service More

Bottom line, I was checking out over 5 hours (driving away 5 1/2 hours) after arriving for my appointment for rear brake replacement. Ken Neitzel seemed to be trying his best, but I questioned him about away 5 1/2 hours) after arriving for my appointment for rear brake replacement. Ken Neitzel seemed to be trying his best, but I questioned him about it at the 2 1/2 hour point, and a little later a salesman saw me waiting and said "you're still here?" and talked to someone in service. I went in to the service desk area at 3 1/2 or 4 hours and loudly said "What's going on with my truck?". No excuse when a customer is visibly upset, and I was. Oh, they gave me 20% off - big deal. And I was there for an oil change and error light on January 16, and I was there over 5 hours that time. More

Long story short, went in to trade my current vehicle for another model no call back at all even if I couldn't that's just a courtesy to update someone interested. I would never recommend this dealer in the another model no call back at all even if I couldn't that's just a courtesy to update someone interested. I would never recommend this dealer in the near future. More

Kenneth Neitzel helped me with my vehicle. He explained what was wrong. I had multiple issues. He went through each problem, explained the severity, and recommended certain fixes. He also He explained what was wrong. I had multiple issues. He went through each problem, explained the severity, and recommended certain fixes. He also advised some things I could fix on my own. He was very thorough and helpful. Thanks, Kenneth. More

They were very helpful with getting the car I wanted after I walked away the first time after I walked away the first time More

Thank you for proving to be my dealership HOME! If the staff at Spitzer Buick GMC Parma accommodate 30% of the potential car shoppers that walk through their doors with the same thoughtful efficie If the staff at Spitzer Buick GMC Parma accommodate 30% of the potential car shoppers that walk through their doors with the same thoughtful efficient service and kindest patience they’ve shown me, there would be a line of customers tailing outside the front door and around the building for the opportunity to repeat for them my same experience in purchasing my new 2024 GMC Acadia Denali. It’s my belief, when a customer is in the market for a new or pre-certified vehicle, he or she is also in the market for a dealership “home.” The staff at Spitzer Buick GMC Parma has fulfilled and surpassed my expectations in my search for both. A car buyer can purchase a car from anywhere, but he or she would be missing out on so much more if they wouldn’t at least make a visit to this dealership. In closing, I make a prediction that one day in the future that, Spitzer Buick GMC becomes the top dealership of Brookpark Rd.—if it isn’t already, and the dealership “home” of many satisfied customers. Congratulations to the Spitzer family for gathering a gem of a staff! With the greatest of gratitude and customer satisfaction, Teresa Parma Heights More

Unorganized and no one seems to be on the same page. Also, they could care less about your real issue and are just trying to nickel dime you. Also, they could care less about your real issue and are just trying to nickel dime you. More

Paula Cunningham took care of me and kept me in the loop every step of the way. She made sure the parts were there before I brought my car into the shop and then we had tornado’s come through and she let me every step of the way. She made sure the parts were there before I brought my car into the shop and then we had tornado’s come through and she let me know not to bring my car in and then when I did bring it in they had it done in record time. It was a great experience. More

Fixed multiple things on my car my other mechanic messed up. Mechanic was very knowledgeable. up. Mechanic was very knowledgeable. More

Everyone at the dealership was great really make you feel like family they go above and beyond to help you get the car you want like family they go above and beyond to help you get the car you want More