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Spitzer Buick GMC Parma
Parma, OH
791 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 791 reviews
August 27, 2024
Dave H. went above and beyond with helping me get the 2021 Equinox Premier at a monthly payment I can manage. Al he was very patient with all my questions. went above and beyond with helping me get the 2021 Equinox Premier at a monthly payment I can manage. Al he was very patient with all my questions. Top dealership and staff!! More
by ksteffen61
Verified Customer
August 27, 2024
I was able to have the re-call part ordered on a previous call. They called weeks later and said the part was here. Made an appointment for the installation. Arrived as scheduled and in about an hour my ca call. They called weeks later and said the part was here. Made an appointment for the installation. Arrived as scheduled and in about an hour my car was done and wash! My only complaint is with Buick. For a problem as critical as an air bag malfunction, they never made an effort to make the part available at the dealer for replacement. All they initially said was that I had a defective air bag that could malfunction and kill you! No replacement air bag was available at the time of the recall letter. There was no follow-up letter saying that the replacement air bag was now available. Poor communication! More
by Chuck
Employees Worked With
Taylor Wenmoth
August 26, 2024
Very happy they got my car in fast with no appointment. The First Gentleman I dealt with was very helpful in getting me in the system. However when dealing with dominic, was not good. My 2020 encore was The First Gentleman I dealt with was very helpful in getting me in the system. However when dealing with dominic, was not good. My 2020 encore was there just under a year ago, said was fixed. Now I brought it back with same problem. He won’t give me anymore info than “ they recalibrated things”. He gave me the same thing a year ago!!!! FIX TURBO!!!!! He’s an xxx! More
by REBECCA.HATGAS1
Employees Worked With
August 25, 2024
I came in for a routine oil change and everyone was very kind and very helpful! kind and very helpful! More
by arwasinski
Employees Worked With
August 25, 2024
The service was excellent. This was the first time that I used this dealership for service. The previous dealership that I used closed its operations. I will return to this This was the first time that I used this dealership for service. The previous dealership that I used closed its operations. I will return to this dealership in the future. More
by Joe
Employees Worked With
Tayler Wenmoth
August 24, 2024
All was good been a loyal customer since it was Axlerod Pontiac known everyone along time Pontiac known everyone along time More
by MIMHALLORAN
Employees Worked With
Other Employees :
Paula in Service Excellence and Ken in service and shout out to Mark Wittlinger works on my cars all the time since day 1 excellent 👍
August 24, 2024
The entire experience was very pleasant,the entire staff was very courteous ,I'm extremely satisfied I'm very happy that I chose Spitzer Buick GMC was very courteous ,I'm extremely satisfied I'm very happy that I chose Spitzer Buick GMC More
by jmcgill1950
Employees Worked With
Service Manager
August 24, 2024
I had to bring back my truck because of a leak with the front differential that they worked on. front differential that they worked on. More
by mike.cugini
August 22, 2024
They did quick and great work. Also, close to where I live so✅ hope I don’t need them again though. Also, close to where I live so✅ hope I don’t need them again though. More
by nettiej47
August 22, 2024
Work was preformed well and the dealer provided a loaner car which was very helpful. car which was very helpful. More
by halishak
