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Spitzer Buick GMC Parma

Parma, OH

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Employees
Reviews
Vehicles
4.5
601 Reviews
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6607 Brookpark Rd

Parma, OH

44129

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Showing 601 reviews

April 20, 2024

They thrive off taking financial advantage of people in a tough spot. I blew my tire out and had to pay $560 to replace 1 tire. 1 year ago I replaced all 4 of my tires for $650. I didnt have much of a choice More

by Andreus10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken
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Apr 22, 2024 -

Spitzer Buick GMC Parma responded

Hello Andreus, Were sorry to hear of your disappointment with our dealership, specifically the cost of the repairs. The tire was $380 and also we had found that the TPMS sensor was broken so we replaced that as well. We only charged $64 for labor. If you would like to discuss further, please contact us at the dealership and ask for the service manager. Thank you. Spitzer Buick GMC Parma

April 19, 2024

They were very nice and helpful when I needed a fob so I could get into my truck when I get locked out. More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Spitzer Buick GMC Parma responded

Hi Gary, It is an honor to have your confidence, and we look forward to providing you with the same top-notch service and deals in the years to come. We wish you the safest of travels until we meet again!

April 18, 2024

Tim Kubow always makes sure that my car is fixed right the first time on time. The service prices are in line with others in the area. More

by carguyruss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your 5-star rating! We are happy to hear that Tim provided you with top-notch service throughout your visit! We hope to see you again the next time your vehicle is ready for service.

April 18, 2024

Don't know to much about the dealer ship but the service was great. I was there for a while but they were very pleasant. Thank you More

by GEWNTRAMMER58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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Apr 18, 2024 -

Spitzer Buick GMC Parma responded

Thank you for the great feedback! We appreciate you choosing out dealership, and look forward to serving your automotive needs again.

April 17, 2024

Rolanda and her team were very professional and kept the process moving swiftly. She didnt force me to get a car that i didnt want to be in. Honestly i think it was her first sale and she did a great job. More

by james.maxey7714
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolanda Seargant, Brandon Payne
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Apr 17, 2024 -

Spitzer Buick GMC Parma responded

James, thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that Rolanda provided you with a smooth and efficient experience. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

April 17, 2024

I want there to get my 2014 Buick Encore diagnosed. They told me that the main cause of the problem was my map sensors and that when I get it fixed my check engine light would go out. They told me wher More

by Ma Faye Palma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Kubow
1.0
This rating includes all reviews, with more weight given to recent reviews.
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April 15, 2024

went to replace a tire! Met ZACH told me he would have one in the early AM the next day called me at 8AM and the work was being done ! went in turned the car over to ZACH ev More

by wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ZACH
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Apr 16, 2024 -

Spitzer Buick GMC Parma responded

Thank you so much for your 5-star rating! We greatly appreciate the opportunity to work with you, and proud to know that Zach kept you well informed throughout the process. We wish you safe travels until we meet again!

April 12, 2024

I’ve had good experiences each time I’ve taken my vehicle in for an oil change. More

by ASHUCKEROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Shaffer
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Apr 12, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your time and feedback. We are pleased to hear that you had such a positive experience with us. We look forward to seeing you again when your vehicle is ready for its next service.

April 12, 2024

TRAVIS and his TEAM makes sure the your vehicle Is in good shape and running strong THE BEST customer service 🌟 🌟 🌟 🌟 🌟 More

by angel pinto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Spitzer Buick GMC Parma responded

We are so glad that Travis could be of assistance to you, and greatly appreciate you taking the time to leave him this 5-star rating! Please do not hesitate to let us know if there is ever anything more that we may help you with.

April 11, 2024

The wait was longer than normal, and i did hear one of people waiting say that she had called that same morning to get her oil changed. I had scheduled my appointment several days before. Price also went More

by DEEDA409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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