Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Spitzer Buick GMC Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.4
924 Reviews
Contact Dealership

6607 Brookpark Rd

Parma, OH

44129

Directions

By Type

Showing 924 reviews

December 23, 2024

When my wife dropped the car off the service counter was less than helpful. When I called about the speakers not pairing to the vehicle they asked if I was going to be present during the service when she kn More

by PKNUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unfortunately I don’t remember who I spoke to on the phone
Report | Print
Dec 23, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your feedback and patience. We're very sorry to hear about your disappointments with our policies and service team. We would love to speak to you to resolve this matter as you have been a loyal customer and do not want to lose you over something that can be resolved with a Service Manager. Please contact us at the dealership as soon as possible to discuss this further, thank you for your time and patience. Safe travels and Happy holiday's!

December 22, 2024

This dog needs to get put down! Put this dog down! Who can I call? More

by Dog Supporter
Recommend Dealer
No
Employees Worked With
McKoy Kendrick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 22, 2024

Everything is organized and everyone is nice. .very thorough from when you drive in to when you drive out. I was impressed last time but.what even made it better was a short video of the inspectio More

by gamblerhv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future. Safe travels and Happy holiday's!

December 21, 2024

great job. .can't complain...professional and responsible...i love it… just keep going Thank you More

by Mkaranovic1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Spitzer Buick GMC Parma responded

Thank you for sharing your great experience with us. We are glad to know you were pleased with our dealership and we hope you come back again. Safe travels and Happy holiday's!

December 21, 2024

I was in and out in no time at all. The staff was friendly and the lounge was awesome. More

by ALGILBERT5395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Freeman, Zach Niemesch
Report | Print
Dec 23, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels and Happy holiday's!

December 21, 2024

Hello, The works were very polite, but the service was an extra long wait. Thank you More

by RITZA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Freeman, Zach Niemesch
Report | Print
Dec 23, 2024 -

Spitzer Buick GMC Parma responded

On behalf of everyone here at- Spitzer Buick GMC , thank you for your review. We do apologize if the service duration was a problem for you, we try to serve each and one of our great customers "just like you" as fast as possible. We will definitely take a note of your concerns to better the situation next time, thank you for your time and patience. Safe travels and Happy holidays'!

December 19, 2024

Travis always takes good care of my vehicles. I really appreciate the experience they provide! More

by NATHAN58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Freeman, Zach Niemesch
Report | Print
Dec 19, 2024 -

Spitzer Buick GMC Parma responded

Nathan, Thank you for your time and feedback. We are always pleased to hear from our loyal customers! We look forward to seeing you again for another great service experience! In the meantime, please let us know if there is anything we can do for you. Safe travels and Happy holiday's!

December 19, 2024

Kelly was kind and attentive! He was personable and made our experience delightful. The showroom was beautiful! More

by Jasmine.zeigler17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Hettinga
Report | Print
Dec 19, 2024 -

Spitzer Buick GMC Parma responded

Jasmine, Thank you for your time and feedback. We are pleased to hear that your experience with us was so positive. We look forward to seeing you again when you are ready to purchase your vehicle. Safe travels and Happy holiday's!

December 19, 2024

I found Dominic to be very helpful & friendly when in to receive an oil change. Thank you More

by sjcoyle2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your very kind review. We are delighted to hear that you fully and completely trust us with your vehicle service needs! Thank you! We look forward to seeing you again when your vehicle is ready for its next service. Happy holiday's!

December 19, 2024

My daughter was purchasing her 1st vehicle and they went above and beyond to help her. They made sure she stuck to the payment she could afford. They were so nice and accommodating. More

by Angelaeschuk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
McKoy Kendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Blazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Ramic and I believe Bill was his name from finance
Report | Print
Dec 19, 2024 -

Spitzer Buick GMC Parma responded

Angelae, Thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from our associates. Congratulations to your daughter on her first car and welcome to the- Spitzer Buick GMC family! Please contact us when your new vehicle is ready for its first service. We would be happy to help! Safe travels and Happy holiday's!

1
...
21
22
23
...
93