Spitzer Buick GMC Parma

Bought a warranty $3600 told blower motor wouldn’t be fixed . Almost wrecked in a snow storm with 2 of my three kids in a 4yr old truck . Including a 9 month old . Gave me run around . Got the truck for fixed . Almost wrecked in a snow storm with 2 of my three kids in a 4yr old truck . Including a 9 month old . Gave me run around . Got the truck for an appointment 11;00 day prior for a 9am appointment next day . Didn’t touch it till 2hrs they closed day after ,2:30pm … seemed I wasn’t valued or treated with any respect buying a 38k truck . Not one person was decent but the desk ladies that were super nice . Overall I’d never come back . This is second bad run in with them since my last Sierra denali issues More

Everyone was very friendly, courteous and willing to make a deal that we were both happy with a deal that we were both happy with More

Polite, provided regular updates, contacted you are repairs needed, and were very thorough with inspections. repairs needed, and were very thorough with inspections. More

Good service but has become so overpriced. I have come here a lot but likely won’t be back I have come here a lot but likely won’t be back More

The staff at Spitzer was professional courteous completed the work in a timely manner overall, it was a very good experience the work in a timely manner overall, it was a very good experience More

The dealership was quick to help and schedule an appointment which gave me the sense that they would be helpful. They hooked up the check engine plug and saw that it’s the coolant valve. When it cam appointment which gave me the sense that they would be helpful. They hooked up the check engine plug and saw that it’s the coolant valve. When it came time for the appointment I dropped off at 745am and they asked when I needed the vehicle back and I said end of day or sooner. They also mentioned I needed an alignment and they would send me a quote in the text messages. Around 345pm I received a text telling me that it’s the coolant valve that needs to be fixed and it would be ready the next day. I was immediately confused because I assumed from the previous conversation that it would be ready in a couple hours. They said they couldn’t do anything today that I could reschedule to get it taken care of. This was upsetting because I had already made this appointment to get it taken care of. I asked about the alignment and they quoted me and said they could do that the next days as well. I reluctantly agreed. The next day came, I didn’t hear anything so around noon I texted and asked for an update. I was sent a message that my car was ready for pick up. I wasn’t able to get there until end of day and when I arrived they said I didn’t owe anything (the valve was under warranty) and when I asked about the alignment they said it wasn’t done and that I could come back another time to get it taken care of. I was extremely upset and surprised considering it was agreed upon in the text messages. She said they were busy and only had one bag open for that. I feel like there was a huge lack in effective communication and I will not be using this dealerships services again. More

We had a recall and was time for our oil change and tire alignment. Everyone is very nice Our Service was quick we dropped off and we’re in it out. alignment. Everyone is very nice Our Service was quick we dropped off and we’re in it out. More

Great job at the dealership. The employees have great wisdom and they are very very nice. Keep up the great work The employees have great wisdom and they are very very nice. Keep up the great work More

Efficient and quick service for oil change and tire rotation. . The service department representative was kind & helpful and took care of me exceptionally!! Keep up the good job and happy holidays!! rotation. . The service department representative was kind & helpful and took care of me exceptionally!! Keep up the good job and happy holidays!! More

2 hrs for an oil change unacceptable. He spoke to the service manager, Travis The service manager would not do anything for me. Basically told me that’s the way it is. He spoke to the service manager, Travis The service manager would not do anything for me. Basically told me that’s the way it is. More