Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Spitzer Buick GMC Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.4
783 Reviews
Contact Dealership

6607 Brookpark Rd

Parma, OH

44129

Directions

By Type

Showing 783 reviews

January 27, 2025

The staff was helpful and personable. The only issues were dropping my vehicle off for an appointment in the morning and them not even pulling it into the garage at all that day and havin More

by Poppy24q47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Spitzer Buick GMC Parma responded

Poppy, Thank you for taking the time to write this review. We are delighted to hear that we were able to assist you with all your needs, our entire staff will be thrilled to hear your automotive needs were well taken care. If there is anything else we can do to assist you, please let us know, Safe travels!

January 24, 2025

Never coming here again thank you for you time thank you for your business thank you More

by Anonymous
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Report | Print
Jan 28, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your time to write this review. We are very sorry to hear that you experience wasn't a great one, we would love to see how we can change the rating to a 5-Star rating. Please give us a call at our dealership to let us know if there is anything else we can do to assist you.

January 23, 2025

The service tech greeted me to handle my work request quickly and let me know approximate time for the wait. More

by STEVEKALAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Spitzer Buick GMC Parma responded

Steve, Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service. Safe travels!

January 23, 2025

It is hard to make an initial appointment. After that things were good. The area was clean and everyone was very professional and friendly. I was disappointed sort of that the issue I reporte More

by harlesciar
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Niemesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn
Report | Print
Jan 28, 2025 -

Spitzer Buick GMC Parma responded

Thank you for taking the time to write this review. We are very sorry to hear that you were having issues with your vehicle, but glad to hear that we were able to fix the issue. If you have any further questions or concerns, feel free to contact our dealership we would be glad to help.

January 22, 2025

I was very unsatisfied with Advisor Domenic DiFino. Gave me inaccurate report of my Vehicle. A year old report. I need a present day report. DiFino did this purposely to scam me. He also tried to quote More

by Angcisneros21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Defino No stars!! He’s horrible!!
Report | Print
January 21, 2025

It's very nice and clean everybody was nice and helpful. The restroom were clean. More

by gregbrooks1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Niemesch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Spitzer Buick GMC Parma responded

Greg, Thank you for your wonderful review. We are all delighted to hear that your needs were well taken care of and our team was able to provide you with top-notch customer service. If there is anything we can do to change the 3 star into a 5 star please let us know, we would be glad to do so. Safe travels!

January 21, 2025

The staff was friendly, but we waited 4 and a half hours. The original schedule was for an oil change, but then it was more. This was ridiculous! More

by NWorkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Buchner
Report | Print
Jan 22, 2025 -

Spitzer Buick GMC Parma responded

Thank you for leaving us your feedback. We are disappointed to hear that your experience was not a positive one and we do apologize for the lack of communication and customer service. We would welcome the opportunity to speak to you to see how we can resolve your concerns with our dealership. Please reach out to us and ask for the Service Manager. Thank you. Safe travels!

January 21, 2025

They charge quoted me 189 im going to despite the extra what ins hazard throw away and have the codes was wrong I got my truck fixed some wear eles More

by ARCHIESAUNDERS2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Spitzer Buick GMC Parma responded

We appreciate you taking the time to to share your experience with us, and we understand your disappointment with the quote that was given. Our quotes are offers based on factors like the car's age, Mileage, condition, market demand, and current wholesale values. If you have any further questions, you are more than welcome to contact us at our dealership. Safe travels!

January 20, 2025

Service department was rude and unhelpful. My SUV was returned in worst condition then when it entered. Staff were unprofessional and observed fighting with one another to speak with me and More

by CN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Niemesch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Spitzer Buick GMC Parma responded

Thank you for taking the time to write this review, although it wasn't a good experience we still want to know how your service went. It's disheartening to hear about the connectivity issues and the lack of solutions from our team. I understand how important reliability is, especially after such a significant investment. Your feedback is invaluable, and I encourage you to reach out to us directly at our dealership for further assistance as we want to make this right for you. Thank you for your patience as we work to resolve this matter, Safe travels!

January 19, 2025

The service advisor, Kelly, was very helpful, courteous, and efficient in receiving the details of the problem occurring with my vehicle More

by ANISE.JEFFERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
Report | Print
Jan 20, 2025 -

Spitzer Buick GMC Parma responded

Anise, Thank you for your very kind review. We are pleased to hear that we were able to help you with your new vehicle ad keep you comfortable while you waited. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels!

1
2
3
...
79