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Spitzer Buick GMC Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.4
1,019 Reviews
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6607 Brookpark Rd

Parma, OH

44129

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Showing 1,019 reviews

March 25, 2025

Very friendly staff in customer service and made me feel assured that my work would be done quickly More

by Jack.gilbride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Spitzer Buick GMC Parma responded

Jack, Thank you for your wonderful review! We are so glad that our team provided you with the quality care that you deserve. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 25, 2025

Tom Reppucci is a top-notch salesman. He spent a lot of time with us and made that he met our expectations. We have worked with him in the past and made the trip to Spitzer Buick to purch More

by BNS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Reppucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Gilmore was very professional with the financial paperwork.
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Mar 26, 2025 -

Spitzer Buick GMC Parma responded

Thank you for leaving Tom this wonderful review! We are honored by your repeat business, and we are glad that he provided you with 5-star service. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

March 25, 2025

Received an oil change, and a had a rear suspension part checked. They couldn't help, gave me confidence my vehicle was safe to drive. More

by T.PODVORAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Spitzer Buick GMC Parma responded

Thank you for rating our dealership. We are happy to hear that our team took great care of you and your automotive needs. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

March 25, 2025

Great service, easy drop off and pick up, the issue was fixed and my car is running great. More

by JLBOWMAN48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service.

March 24, 2025

Darrell was extremely helpful & insightful throughout our entire time. Susie went out of her way to show us her own Buick, ensuring our confidence in our decision. More

by FELICIAMARRERO7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Blazer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Liebe, Susie
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Mar 24, 2025 -

Spitzer Buick GMC Parma responded

Felicia, Thank you for sharing your positive review! We greatly appreciate the opportunity to work with you, and we are glad that Darrell and Susie were both helpful and informative. Our guests' satisfaction is our utmost priority. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

March 24, 2025

Service was great but the price for an L change is too high over close to $120 for an 8 quart oil change is absolutely ridiculous More

by david.lucas549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Spitzer Buick GMC Parma responded

David, We appreciate you taking the time to write this honest review. We are thrilled to hear that our service team were able to assist you with your all your concerns and questions but had a concern on why prices were too high. We understand your concern on our prices and you are more than welcome to address them to our team, give us a call at our dealership and ask for the Service Manager, we would be glad to help!

March 23, 2025

Excellent service and the staff did a good job keeping me informed of the repair More

by wschulz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Spitzer Buick GMC Parma responded

Thank you for taking the time to leave us this 5-star review! We are glad that our team took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

March 22, 2025

Very helpful from when I first bought my car from Ro Sargent to my first “one year” anniversary checkup. More

by TMSTADIUHAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Leek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Blazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your excellent review! We are so glad that our team consistently takes great care of you. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if we may ever be of further assistance to you!

March 22, 2025

My dealer was tom and he was very pleasant to work with and very knowledgeable about what he's doing it was a great experience with everyone there at spritzer Buick also it was my third time there and I wi More

by SHERICBRYANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Reppucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill
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Mar 24, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your wonderful review! We are honored by your continued business, and we are glad that Tom provided you with top-notch service. We look forward to continue providing you with our best care in your visits to come!

March 22, 2025

They fix the part but I thought when u pay 200 for inspection they check everything like fluids make sure everything full just totally check everything on the car from front to back but I’ll go back j More

by Djgohard27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Spitzer Buick GMC Parma responded

DJ, Thank you for your time and feedback. We are very sorry to hear that your service experience wasn't as pleasant due to you thinking the $200 went toward the inspection. We understand your confusion and frustration, we would like the opportunity to speak you on this matter. Please give us a call at our dealership and ask for the Service Manager, we would love to help you!

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