Spitzer Buick GMC Parma

I was truly impressed with the level of professionalism and friendliness. Never felt like the transparency was becoming unclear as I have with other dealerships. Highly recommend!! and friendliness. Never felt like the transparency was becoming unclear as I have with other dealerships. Highly recommend!! More

Everyone friendly, they kept me informed about my vehicle but the cost!!! OMG!! well everything has gone up! but the cost!!! OMG!! well everything has gone up! More

I am very pleased with the service received, from the moment I walked into the dealership. To top things off, my salesman is the best! Steve provides superior service! moment I walked into the dealership. To top things off, my salesman is the best! Steve provides superior service! More

Oil change and tire rotation for 88$. So they told me they rotated my tires, unfortunately for them I marked all of my tires and spent 30 mins taking off the wheel caps. I confronted them So they told me they rotated my tires, unfortunately for them I marked all of my tires and spent 30 mins taking off the wheel caps. I confronted them on this and then they lied and changed their story saying it didn't need a tire rotation. The last oil change I had at this location. They didn't tighten the oil filter and it leaked a quart of oil on my driveway. That cost me a bag of oil dry and a quart of oil. 2 bad services from this place. Definitely not giving them a third chance More

We had a problem with our emission system and had it fixed by our mechanic in 2024. Afterwards, we received a letter from Buick talking about a recall on the emission system. We brought the paperwork to fixed by our mechanic in 2024. Afterwards, we received a letter from Buick talking about a recall on the emission system. We brought the paperwork to Travis, who turned it in for a reimbursement as the problem was the same as the recall. Unfortunately, Travis lost the only copy we had of the letter and our mechanic’s receipt. He re-submitted the paperwork, but then we were rejected. He mentioned something about the cutoff for reimbursement being 2020. We are very unhappy about this result. How do we get a letter in 2024 with a requirement that expires in 2020? Further, with the original letter gone, how can we properly discuss our case with anyone? We would like to discuss this with someone either higher up at your dealership, or with someone at Buick. We were told all along in the process that this item would be reimbursed. More

Fast, friendly service. My vehicle was fixed right in a reasonable amount of time. Great job Spitzer Buick GMC. Thank you My vehicle was fixed right in a reasonable amount of time. Great job Spitzer Buick GMC. Thank you More

Typically outstanding service however had usually long wait time but overall satisfied with customer service and auto repair wait time but overall satisfied with customer service and auto repair More

Always had to call them to find out what was wrong with my vehicle. They never told me until I called. my vehicle. They never told me until I called. More

They were ready for me. Very friendly and informative staff. The work was completed in a timely manor. Very friendly and informative staff. The work was completed in a timely manor. More

It was great the experience was fast and easy . McCoy was great as well as the finance manager McCoy was great as well as the finance manager More