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Spitzer Buick GMC Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.5
601 Reviews
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6607 Brookpark Rd

Parma, OH

44129

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Showing 601 reviews

July 20, 2024

An hour and 45 minutes wait for an oil change is too long. I will rethink getting an oil change there in the future. I had a 10:00 am appt and out of there at 11:45. More

by JBJONTONY
Recommend Dealer
Yes
Employees Worked With
I don't know who I dealt with
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Jul 22, 2024 -

Spitzer Buick GMC Parma responded

We thank you for your review about your recent oil change with us at Spitzer Buick GMC Parma! It is to our concern that we did not meet your standards and we certainly want to make sure the correct personnel attends to your concerns. Please reach out to our Service Manager Travis Freeman at 886.246.6093 to allow him to turn this experience around for you. In the meantime, please enjoy the open road!

July 19, 2024

Very friendly to the customer enjoy the worker and clean place and always wash your car More

by B.SULLIVAN901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Spitzer Buick GMC Parma responded

Providing immaculate and quality service is so important to us here at Spitzer Buick GMC Parma and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were very friendly. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

July 19, 2024

Best experience ever, at a car dealership! We worked with a great group of people, Brett, Tom, Kelly and Susie. All totally amazing and over the top, would recommend to anyone. Thank you. More

by A Purchasing Perspective
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Reppucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Hettinga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Leek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Spitzer Buick GMC Parma responded

We greatly appreciate you for leaving Brett, Tom, Kelly and Susie this remarkable review and recommendation! We are honored to have had the opportunity to work with you and we are glad that they could provide you with top notch service. We are delighted to know that they were totally amazing. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Spitzer Buick GMC Parma team!

July 12, 2024

Dominic Difino my Service Advisor was fantastic. Dominic Difino was extremely friendly and extremely courteous. Paula the Cashier was also fantastic. Paula was extremely courteous and extremely frie More

by TG55824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Cunningham
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Jul 12, 2024 -

Spitzer Buick GMC Parma responded

Hi, thank you for your awesome 5 star review and recommendation for our store at Spitzer Buick GMC! Thank you for trusting us with your safety and comfort and taking the time to let everyone know we are the place to go to for vehicle needs. We are so thrilled that Difino and Paula were courteous and friendly during your visit and if there is anything we can do better please reach out. Safest of travels full of fun on the open road!

July 06, 2024

Axelrod very good. Must have missed communication regarding merger. Kept getting message from Spitzer and did not know why. More

by JAKARAM
Recommend Dealer
Yes
Employees Worked With
Female.
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Jul 08, 2024 -

Spitzer Buick GMC Parma responded

Jakaram, we are delighted that you and your car was provided the 5 star service! Your safety is our highest priority so please do not hesitate to see us again for any concerns. Safest of fun travels until next time!

June 30, 2024

Car salesmen should be dressed IN A WHITE SHIRT AND TIE be professionally dressed. Interest rate for my car was to high 23 % when my I qualify for a MUCH lower interest rate Predators lending More

by Redbaron5614
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
McKoy Kendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

Spitzer Buick GMC Parma responded

Hello, we are truly grateful for your review on our dealership and staff! Professionalism is one of our top priorities after our guests' satisfaction and we apologize we missed the mark on our service regarding the rate and other things you wish to address. We would like to get more details on your visit and work towards the experience we all intended. Please contact our General Manager Dave Senior at 814.371.5683 to allow him to further assist you on turning this experience around. We wish you safe and joyful travels!

June 28, 2024

Can you check my bill? Very expensive for and oil change. Let me know thanks More

by MDZIGIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2024 -

Spitzer Buick GMC Parma responded

We are truly grateful for your review and would like to look into finding a resolve on your concern regarding your bill. Please reach out to General Manager Adam Black at your earliest convenience at 886.246.6093 or ablack@spitzer.com. Please enjoy the open road until then!

June 24, 2024

Your service department is completely totally professional. It took care of me right away. Kept me up-to-date. More

by MLAWRENCE14031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Spitzer Buick GMC Parma responded

Thank you for your 5-star review! We are so glad that our team took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 22, 2024

Ro was very helpful with making sure I received great service! I would not hesitate with buying again from her! More

by Phil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolanda Sargent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Spitzer Buick GMC Parma responded

Phil, congratulations on your new GMC with Spitzer! We are very pleased that Ro was great to work with and earned your recommendation to others. Your time is very important so we thank you for your generous feedback. Safe travels until next time!

June 19, 2024

It was a very pleasant experience & I received great service when I had a family & business emergency. They got me set up for success in plenty of time. I highly recommend them! More

by Regman24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2024 -

Spitzer Buick GMC Parma responded

Regman, we are truly appreciative of your time sharing your awesome experience with our service team resulting in 5 stars and your recommendation! If there is anything else we can be of assistance please let us know. Safe travels for you and your family!

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