Spitzer Buick GMC Parma

Kelly my service rep is very good and makes sure I understand everything. Also the loaner was very clean understand everything. Also the loaner was very clean More

Last appointment I waited 3 hours and 15 minutes and nothing was accomplished. They were unable to install and program 4 new tire sensors. No follow up to reschedule or rectify nothing was accomplished. They were unable to install and program 4 new tire sensors. No follow up to reschedule or rectify More

EXTRADINARY CUSTOMER SERVICE NEVER HAPPENS ACCIDENTALLY. TAYLER WENMOTH & STAFF AT SPITZER BUICK PARMA HAVE CREATED A CULTURE THAT IS SERIOUS ABOUT PUTTING THE CUSTOMER FIRST. THEY PUT ME FIRST. I DEFINITE TAYLER WENMOTH & STAFF AT SPITZER BUICK PARMA HAVE CREATED A CULTURE THAT IS SERIOUS ABOUT PUTTING THE CUSTOMER FIRST. THEY PUT ME FIRST. I DEFINITELY WILL BE BACK FOR MORE SERVICE. More

Butch did a great job on my truck, the video text is a nice touch. nice touch. More

Pleasant experience at this dealership to get my oil change. The woman who helped me was friendly, the service was fast and reliable. Would definitely recommend and will return as well! change. The woman who helped me was friendly, the service was fast and reliable. Would definitely recommend and will return as well! More

They seem to be more on top of things l like when you pull They have the alignment machine that check the front end that's very important pull They have the alignment machine that check the front end that's very important More

They where nice and explain what they did on your car they wash my cat and pull to the door they wash my cat and pull to the door More

Tayler was awesome. 100% recommend to anyone. Will definitely come back. Very happy with the service.😁🐱🐥🐒 100% recommend to anyone. Will definitely come back. Very happy with the service.😁🐱🐥🐒 More

Our sales guy didn’t know anything about the vehicle we test drove, even though we scheduled an appt two days ahead of time. After reading the car fax and seeing a report of a rebuilt transmission after 7k test drove, even though we scheduled an appt two days ahead of time. After reading the car fax and seeing a report of a rebuilt transmission after 7k miles, our sales guy lied and said they only “looked” at the transmission. Our warranty lady said we were receiving a great deal on our warranty and she was going to “take care of us” with a 3 year bumper to bumper warranty. Well, she lied because the warranty only covers the vehicle to 100k miles and it has 66k on it now, thanks for taking care of us. There were two small cracks in the windshield our sales rep said they’d replace the windshield, they lied and just repaired the cracks. You can still see the cracks. Upon literally pulling out of the dealership and driving home, the back right wheel was shaking like crazy. Turns out the lug nuts weren’t on tight and we almost lost the wheel. But the shaking has created more problems with the suspension, which they won’t look at until the warranty kicks in after 30 days, or we’ll have to cover the costs. So yeah, is it our fault we weren’t more detail oriented and pushy about the warranty, yes. But if you think you can go to this dealership and then be upfront and honest with you, you’re wrong. They’ll hide or omit important details in order to get a sale. We have to go back for the warranty services, but wouldn’t step a toe in there again if I didn’t have to. More

Service department has done really good updating me with my vehicle repairs. I would definitely recommend them. my vehicle repairs. I would definitely recommend them. More