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Spitzer Buick GMC Parma

Parma, OH

4.4
923 Reviews
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6607 Brookpark Rd

Parma, OH

44129

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Showing 923 reviews

March 02, 2025

I wast treated with respect and top notch care and knowledge. I will be back More

by SILER.TEIJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your feedback and time. We are thrilled to hear that our entire team was able to assist you with all your concerns and questions. We look forward to the next time we serve you again.

March 02, 2025

Its wierd to pull in and just be sitting in a garage without anyone greeting you. Happened both times I was there. Staff was skeptical initially of my claims despite paperwork from a dealership. Onc More

by ZAPPA19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Blazer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Spitzer Buick GMC Parma responded

Zapp, Thank you for taking the time to write this review although it was a pleasant one. We are very sorry to hear that our team wasn't able to assist you with your concerns and needs during your visit at our dealership. If you would like to speak more on this matter, please give our Service Department a call. We would be happy to help!

March 02, 2025

I took my Gmc sierra denali for a collision Sensor replacement the front bumper needed to be removed to install the module Sensor it took 5hrs after I drove it home I opened the hood two of the hood r More

by Luis Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Difino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Spitzer Buick GMC Parma responded

Luis, Thank you for sharing your service experience with us. We do apologize for the issues you encountered after the service to your truck. I would like to speak to you directly to discuss your concerns. Please contact me at 216-661-5060 ext 183. Thank you, Richard Lohn Service Manager Spitzer Buick GMC Parma

March 01, 2025

I bought my car here at Spitzer GMC then Alexrold with McCoy. Great experience! Bow, I go back for maintenance, got great help from Dominic Difino, who explained the oil change and status of my car. More

by HelgaZ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
Mar 03, 2025 -

Spitzer Buick GMC Parma responded

Helga, Thank you for your time and feedback. We are delighted to hear that we were able to help make your vehicle repair quick and hassle-free. Spitzer Buick GMC Parma strives to offer our customers exceptional service both before and after the sale, so it isn't a surprise that Alexrold and Dominic were able to assist you!

March 01, 2025

Sorry. .. I had no direct contact or any personal experience with your dealership. Spitzer Kia brought my new car to your location for a special service. More

by rush2xlnc
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Spitzer Buick GMC Parma responded

Thank you for taking the time to write this wonderful review. We are delighted to hear that our service team was able to assist you from the start to end. If there is anything else we can do for you, please contact our dealership and ask for the Service Manager. We would love to help!

February 28, 2025

Service was fine on my recent oil change. Waited at the dealership while the work was done. More

by Glen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Spitzer Buick GMC Parma responded

Thank you for taking the time to rate our dealership. We are glad that our team got your automotive needs taken care of. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

February 26, 2025

I was told that my vehicle was serviced when I bought it. I was lied to straight to my face. I happen to work on cars as a side job, so I was checking the info on the cluster and it said oil was at 19% so I More

by DEMJON1126
Recommend Dealer
No
Employees Worked With
Rolanda Sargent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager 1 star. Lucky she got that
Feb 26, 2025 -

Spitzer Buick GMC Parma responded

We want to express our apologies by saying that our priority is always have our customers come first in a timely manner but also take care of your needs accordingly. We want to do things right but most importantly resolve the situation, please contact us here at the dealership and ask for the Service Manager so we can resolve this as soon as possible. Thank you for your time and understanding.

February 26, 2025

High quality work you would expect from a car dealership for the cost but if you want things done to spec and solid - go here. More

by Atreyu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Difino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your positive experience with us! We are so glad that our team provided you with 5-star service and we are honored to know how confident you are in our efforts. We hope that you continue to choose us for all of your future automotive needs.

February 26, 2025

My salesperson Joe Ashley was on it made myself and my wife very comfortable. Joe knows the product that he sales he is a young professional. Thanks Joe the wife loves the car. Now comes Jamie Blazer sh More

by tjferrini@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Blazer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Spitzer Buick GMC Parma responded

Tony, Thank you for taking the time to leave us this wonderful review! It is always our goal to ensure our guests are comfortable with their visit, and we are glad that Joe, Jamie, and William provided you and your wife with 5-star service. Your satisfaction means so much to us. We warmly congratulate you both on your new ride- on behalf of the entire team!

February 26, 2025

Drop off was perfect and everything got went perfect and according to plan and I will definitely go back when needed more done More

by lukeletterle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your positive experience with us. We are glad that our team got your automotive needs efficiently taken care of. Wishing you the safest of travels until we meet again!

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