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Spitzer Buick GMC Parma
Parma, OH
787 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 787 reviews
December 14, 2024
The employees are very accommodating. Friendly and respectful. They will answer every question you ask till your satisfied. Friendly and respectful. They will answer every question you ask till your satisfied. More
by tommygriff13
Verified CustomerEmployees Worked With
December 14, 2024
Service was on time and on schedule. It took about two hour from my appointment time until finished It took about two hour from my appointment time until finished More
by curtis.wilson62
Employees Worked With
December 14, 2024
Super support and outstanding service team To answer all your questions and keep you inform all your questions and keep you inform More
by wschulz
Employees Worked With
December 14, 2024
I recently had my car serviced at Spitzer Buick GMC Parma, and I couldn’t be more satisfied with the experience. From start to finish, the process was smooth and professional. A big thank you to my Parma, and I couldn’t be more satisfied with the experience. From start to finish, the process was smooth and professional. A big thank you to my Service Department representative, Kelly Buchner, for her courteous and efficient assistance. She made sure I was informed every step of the way and addressed all my questions with a smile. My car technician, Josh Anderson, went above and beyond. He not only identified the issue with my car but also took the time to show me exactly what was wrong. I really appreciated his transparency and expertise. The problem was resolved quickly and effectively, and I drove away confident that my car was in great hands. Overall, the level of professionalism and customer service I received was outstanding. I would highly recommend the Service Department at Spitzer Buick GMC Parma to anyone in need of quality car care. Thank you, Kelly and Josh, for a job well done! More
by ohiomel0
Employees Worked With
Kelly Buchner
December 10, 2024
I came in with two issues. My check engine light was on and my traction control and srs light was on. May car also shakes when it switches gears, in the low gears. The service My check engine light was on and my traction control and srs light was on. May car also shakes when it switches gears, in the low gears. The service department resolved the issues with my service lights being on but my car still shakes when switching gears. I notified the Kellyin the service department right as I was driving off the lot that issue still remained unresolved and was told that I should resolve itself as I continue driving (I have that in a text message). For $2800 in repairs,I should drive away with not a single original problem left on my car. The only reason I return to this service department is because of Paula and the sunbit program. Otherwise, I would not. More
by Jeremy Sadler
Employees Worked With
Other Employees :
Paula in the service department also always gets 5 stars
December 10, 2024
Good service and good communication through the whole process, kept me informed on what was going on. process, kept me informed on what was going on. More
by pete.grasson
Employees Worked With
December 09, 2024
Went in for an Oil change and an issue with my cars a/c not working, was greeted by Ms. Kelly Buchner and she gave me a warm and friendly, professional welcome and took care of my concerns and vehicle. I c not working, was greeted by Ms. Kelly Buchner and she gave me a warm and friendly, professional welcome and took care of my concerns and vehicle. I came in without appointment and expected to just get sent on my way after the oil change but she made sure I got an answer on my a/c issue as well. She even took care of the insurance (extended insurance I have) covering part of the repair. More
by Chris Schneider
Employees Worked With
Kelly Buchner
December 08, 2024
I was treated like family and received the deal I was looking for! I would recommend this dealership looking for! I would recommend this dealership More
by usmcapbeharry
Employees Worked With
December 07, 2024
I had a fantastic experience at the dealership and a very helpful salesperson. They even found additional discounts that I was unaware of. I will recommend Spitzer to any friends looking to buy a new vehic helpful salesperson. They even found additional discounts that I was unaware of. I will recommend Spitzer to any friends looking to buy a new vehicle! More
by kevinsaxon94
Employees Worked With
December 05, 2024
unfair nor honest,was quoted $199 to diagnose a tail light when they are supposed to inspect it already, that's what the paper work says, I have $4000 in tires and rims and didn't even check air pressur light when they are supposed to inspect it already, that's what the paper work says, I have $4000 in tires and rims and didn't even check air pressure and on top of that another $199 to diagnose engine light on,been a customer for a long time, no loyalty More
by angelpch321
Employees Worked With
