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Spitzer Buick GMC Parma
Parma, OH
1,089 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 1,089 reviews
August 05, 2025
I had scheduled an airbag recall appointment several weeks ago to ensure the parts were available. When I arrived at the dealership, I added an oil change onto my visit. After two hours of waiting, they weeks ago to ensure the parts were available. When I arrived at the dealership, I added an oil change onto my visit. After two hours of waiting, they completed the oil change, gave me a list of other recommended services needed totaling over $2,000 and then told me the recall part was not in and I would need to come back in 1-2 weeks. No one called me prior to my appointment to tell me the part was not in and the service representative did not inform me that the part was not in when I arrived at 8 am. This was a waste of my time and I was extremely frustrated with the lack of communication. I honestly felt like I was being taken advantage of. Very disappointing as we purchased our vehicle at this location in 2014 and have had service done there for years. After all of this I had to pay in full for the oil change (zero discounts offered). All I was offered was an apology. More
by Steven Fernandez
Verified Customer
August 02, 2025
Dominic and the crew at Spitzer GMC were wonderful to deal with. Combine these guys with Dan in parts who is the best in Cleveland, and it’s the “ONLY” place to go when you need service on any vehicle- deal with. Combine these guys with Dan in parts who is the best in Cleveland, and it’s the “ONLY” place to go when you need service on any vehicle- More
by bestrex
August 02, 2025
Tayler Wenmoth Was my contact for my service call, she nice and polite and very helpful. I would recommend your service garage with people like Tayler working there. Thank you for making my visit stress nice and polite and very helpful. I would recommend your service garage with people like Tayler working there. Thank you for making my visit stress free one More
by Washington R
Employees Worked With
August 01, 2025
Staff was pleasant and processed my oil change efficiently, I just think that 2 hours for a scheduled oil is a bit excessive efficiently, I just think that 2 hours for a scheduled oil is a bit excessive More
by jkmvg
Employees Worked With
August 01, 2025
Service was great. Employee was great. No complaints here Will definitely be back. Thank you. Employee was great. No complaints here Will definitely be back. Thank you. More
by MONICA40
Employees Worked With
July 31, 2025
Taylor did a terrific job quick easy she was very pleasant to deal with great job by all pleasant to deal with great job by all More
by brettleek1977
Employees Worked With
July 31, 2025
I was very happy with Spitzer Buick on Brookpark Road, recently I ran into an issue with my car I had just purchased. Not only did they resolve the issue with my vehicle but they exceeded my expectations! recently I ran into an issue with my car I had just purchased. Not only did they resolve the issue with my vehicle but they exceeded my expectations!! I would recommend them to anyone!!!! More
by jchaps407
July 31, 2025
Quick to get an appointment and service, Good work and no pressure with upselling service offerings. Wasbkeptninformed and was provided a detailed report of the overall health of my vehicle. Now the Ugly. no pressure with upselling service offerings. Wasbkeptninformed and was provided a detailed report of the overall health of my vehicle. Now the Ugly.. Very expensive to have work done at any dealership now. And was shocked at the bill. I will need to find an independent repair shop going forward. Another concern is the fee for credit card payments via the service center. You would think they would have their own payment systems and avoiding the fees altogether. Remember to take cash or plan on paying another 5% of the total bill. More
by Davevaper
Employees Worked With
July 29, 2025
Kelly Buckner was the first person I had contact with. She explained everything to me, what needed to be done and what was the most important thing to take care of first. Everything was completed and I wi She explained everything to me, what needed to be done and what was the most important thing to take care of first. Everything was completed and I will be back for the rest of the work that needs to be done. More
by HBECK318
Employees Worked With
Kelly Buchner
