Spitzer Acura

Love my Acura Our salesman, Bob Burke was very patient and helpful. Carrie moved us through the payment process quickly and efficiently. Great sales experience. W Our salesman, Bob Burke was very patient and helpful. Carrie moved us through the payment process quickly and efficiently. Great sales experience. We paid cash. More

Review of Spitzer Acura Our experience was very pleasant at the Spitzer Acura dealership in McMurray, PA. From the moment we arrived we were treated like family. We had trav Our experience was very pleasant at the Spitzer Acura dealership in McMurray, PA. From the moment we arrived we were treated like family. We had traveled to the dealership after seeing a 2010 Toyaota Tacoma on Car Guru and decided to drive about 45 minutes to the dealership and check it out. We had no intention of buying the vehicle that day, but after taking a test drive, going through all the numbers, and of course, with the influence of the friendly employees there, we saw no reason not to buy it. Mr. Joe Newman and everyone else was extremely helpful in the process of purchasing the vehicle. Mr. Newman and the other walked us right through everything without any trouble. I will definitely recommend Spitzer Acura and Mr. Newman to anyone in search of a new or used car and hope to purchase vehicles or seek services from them in the future. More

Disappointed Customer Service I was very disappointed with the service I received last week. I had an appointment for Thursday at 7:30 for 2 recalls. Since I was dropping the car I was very disappointed with the service I received last week. I had an appointment for Thursday at 7:30 for 2 recalls. Since I was dropping the car off, I took it in on Wednesday and left it. Wednesday afternoon I received a call stating that they got my car in and my recalls were complete. The 12 points inspections indicated I needed brake pads. At first I did say not to do the brake pads., however, Thursday morning (remember I had an appointment) I called and said go ahead and do the brakes. On Friday afternoon at 3:30 pm I arrived to pick up my car and was I was told the brakes were not done. No apologizes, no explanation. I was advised that I wait in the waiting room while the papers were prepared. I was not impressed at all on how this was handled and the customer service I received. More

My experience was very upsetting overall. It was very clear that I was wasting their time as they did not want to review my trade-in or provide a write up of prospective payments for two different cars. clear that I was wasting their time as they did not want to review my trade-in or provide a write up of prospective payments for two different cars. I felt that they had it in their head that "this young female is not going to purchase a vehicle so lets get her out of here so we can deal with someone who will." I was spoken to with a poor tone, heard sighs and even observed them rolling their eyes. In addition to their poor social cues, I learned that they rated my trade-in lower based on failing to provide accurate information. Two things I learned from my experience at Spitzer Acura, I will never purchase a vehicle from them and I will never go to a dealership without my husband. More

Nicest salesman ever. I had the pleasure of buying a Acura from Jeremy Benson at Spitzer Acura. I was treated with dignity and respect at all times, and Jeremy even assisted me on his day off. Jeremy ne Acura from Jeremy Benson at Spitzer Acura. I was treated with dignity and respect at all times, and Jeremy even assisted me on his day off. Jeremy never put any pressure on me and was very informative, he even picked me up from my hotel. I would recommend anyone that is in the market for a Acura to give Jeremy a call. More

I was given Bob Burke's name as an Acura salesman when looking to trade in my 10 yr. old Maxima for a gently used RDX. He was a breath of fresh air! I notified him of what I was looking for with sp when looking to trade in my 10 yr. old Maxima for a gently used RDX. He was a breath of fresh air! I notified him of what I was looking for with specifics and asked him to "keep an eye out" for one to cross his path. He did just that! About 30 days later, he presented me with the exact RDX that I had been dreaming of. He didn't stop there...trade-in $, price of RDX, work done to the RDX, he worked diligently with/for me as his customer. I felt very confident with him while making this move to the wonderful world of "Acura owner"!! I have already shared, and will continue to share his name with those interested in owning an Acura! Thanks again Bob!! More

Bob was a pleasure to work with! Great guy who is not pushy at all and just wants to get you in a car you want. Actually cares about making sure I was happy with my purchase and has called me to follow u pushy at all and just wants to get you in a car you want. Actually cares about making sure I was happy with my purchase and has called me to follow up and make sure everything is going well with the car multiple times. Complete 180 from how i was treated at another dealership (Audi). If everyone is as accommodating as Bob at Spitzer Im going to be a lifetime customer. More