Spitzer Acura

Great, great client service from Keith Knowlson I have a Honda Pilot that needed service for the first time. I took it to a nearby Honda dealership and it left with more noises than when I took it I have a Honda Pilot that needed service for the first time. I took it to a nearby Honda dealership and it left with more noises than when I took it in. I called Spitzer Acura Friday evening when they were closed. Keith called me back early Saturday morning. He first explained they were a week out for appointments. After I walked him through the noise and the situation with the other dealer he said, "This doesn't sound safe; you gotta bring this in on Monday and we'll figure something out." I went in Monday morning and he was fully prepared and greeted me by name. He arranged a new loaner vehicle for me. The service I needed was covered under warranty but the warranty required I take it back to the dealer from which I bought it. Keith patiently worked through the "release" of that clause and had everything done when he promised. In one of our conversations, he asked where I typically service my vehicles. I explained that for the convenience, I used to take them to the Sears garage by the South Hills Village Mall but they just closed. He then asked about my intentions of selling or keeping the car, my driving habits, work I had done, etc., etc. Like a friendly neighbor, he made service suggestions that he'd have done if it were his vehicle and why he'd do them. I went with every suggestion Keith made. I came to pick my car up to find that he had applied a courtesy discount. The whole client experience Keith provided couldn't have been any better. To top this off, this morning Jodi called me from the dealership to be sure I was happy with my experience. More

Trust worthy Jeremy and Mike are the best. Their low keyed approach and they really made me feel i could trust them. I highly recommend this dealership. Jeremy and Mike are the best. Their low keyed approach and they really made me feel i could trust them. I highly recommend this dealership. More

Knowledge and Speed Yesterday I bought a 2018 MDX. Chris Griesmer was my Sales Associate. I highly recommend Chris due to his car knowledge and his appreciation on my ti Yesterday I bought a 2018 MDX. Chris Griesmer was my Sales Associate. I highly recommend Chris due to his car knowledge and his appreciation on my time constraints Look no further than Chris. More

Service at its best!!! Working with Chris is the best process one can go through on the way of owning an Acura. He takes time to explain the technical and financial value of Working with Chris is the best process one can go through on the way of owning an Acura. He takes time to explain the technical and financial value of the car in such simplified ways. There is never a rush to arrive at a final outcome rather pays attention to the actual process the customer is going through. Fun, personable yet dedicated and meticulous. We enjoyed working with rest of the team as well with a special mention to Rob White and Benita. Thank you! More

First purchase made easy! Chris Griesmer of Spitzer Acura made the experience of buying my first car an enjoyable one! Quick and happy transaction which resulted in medriving H Chris Griesmer of Spitzer Acura made the experience of buying my first car an enjoyable one! Quick and happy transaction which resulted in medriving Home in a beautiful Acura. Thankyou so much! More

purchase my husband and i live 4+ hours away, found the vehicle we wanted at spitzers, made the drive and it was worth it. the vehicle we purchased had a door my husband and i live 4+ hours away, found the vehicle we wanted at spitzers, made the drive and it was worth it. the vehicle we purchased had a door issue and heated seat issue, they told us they would buy our lunch and it would be a couple hour fix or told us if we take it to a honda dealer (bought an oddesy) near us they would cover the bill, we were leary, when we found out the bill was going to be $8xx, however they paid the bill directly to the dealership. since from ohio, we haf to fill some extra paperwork out to get license plates, they took care of all of it! for being pre owened the can is very clean and chris was awesome! wish we lived closer so we could send more people their way! More

Just In Time Excellent Service Was in the area at 11:30am and needed an inspection as mine was overdue. Asked if I could be squeezed in around Noon. Pat was most accommodating whi Was in the area at 11:30am and needed an inspection as mine was overdue. Asked if I could be squeezed in around Noon. Pat was most accommodating while advising they did have 4 others to do to. I had purchased my 2007 TL-S there and asked for a few discounts which they gave me (I like how they rewarded my loyalty). Got a complimentary loaner (2018 TLX), free car wash and vacuum, and 4 new tires. After a few other minor fix-em ups Layne tagged team and brought me to the finish line by 5:30pm. Great service today. Would highly recommend! -- D.M. More

Always a great experience I've trusted Jeremy Benson twice with Acura vehicles in the last 3 years. I'm impressed with his professionalism and fairness. I'd recommend Jeremy t I've trusted Jeremy Benson twice with Acura vehicles in the last 3 years. I'm impressed with his professionalism and fairness. I'd recommend Jeremy to anyone looking for a new or used car. More

New Purchase I had a great experience. My sales associate was Chris G. Very easy to work with. I appreciated the no pressure environment. Also, no wasted time. Ev I had a great experience. My sales associate was Chris G. Very easy to work with. I appreciated the no pressure environment. Also, no wasted time. Everything moved quickly and efficiently. More

Outstanding We recently purchased a new 2018 MDX. We had some extenuating circumstances and worked with Chris, Rob (Sales Manager), and Adam (GM). Every singl We recently purchased a new 2018 MDX. We had some extenuating circumstances and worked with Chris, Rob (Sales Manager), and Adam (GM). Every single one wanted to do their best for our family and made the right things happen. They were genuine, up-front, and kind and the reason why I bought my second Acura MDX (the first was still going strong after 11 years, but I was ready for a change). I am really not a person who writes reviews, but this matters. Chris has been consistent to ensure I am happy with the new car. If you go there ask for him and definitely meet Rob and Adam. All good people that I felt had our best interest at heart, even if they had to adjust on their end. They still operate like a family run business that actually puts the customer first, not just the sale. PS. The car is the BEST for our family of 5 and 2 dogs :-) More