Spirit Lexus

Great experience from the moment I walked in the door! The entire organization has really got it toether. I had been to several other dealerships and was most impressed with Plaza. The entire organization has really got it toether. I had been to several other dealerships and was most impressed with Plaza. More

My wife and I (John Cowan) were very pleased with the friendly, professional salesmanship that we received. There was no pressure, questions were answered, the entire sales staff starting with Stephen, t friendly, professional salesmanship that we received. There was no pressure, questions were answered, the entire sales staff starting with Stephen, the sales associate who walked us thru the selction process, the other associates who explained some of the operating features of the vehicle and David who explained and reviewed all the paperwork prior to signing, all were very courteous and knowdlegable. More

Stopped by the dealer to look at a 2010 Toyota Avalon. John already had the vehicle pulled up under the overhang for me to look at. I received a great price on my trade in and the Toyota was exactly what John already had the vehicle pulled up under the overhang for me to look at. I received a great price on my trade in and the Toyota was exactly what I was looking for. No hassles on price and we finalized the deal the very next day. Great experience for me. I would go back to the Plaza Lexus dealership again. More

Very impressed with this dealership. They made a choice to work with me & we both came to a compromise. Thank you to the gentelmen above to work with me & we both came to a compromise. Thank you to the gentelmen above More

I visit this dealership on many occasions over the past year looking to buy a specific used Lexus. The experience was so great it ultimately lead to the new Lexus I purchased. I enjoyed working with Mike year looking to buy a specific used Lexus. The experience was so great it ultimately lead to the new Lexus I purchased. I enjoyed working with Mike and Bob and knowing that they are there to help me with any future questions I may have. More

Mr. Wartts was very professional, patient and low-pressure. We made several trips to the dealership and got very nice treatment every time. All of this helped us to decide to buy a new hybrid. low-pressure. We made several trips to the dealership and got very nice treatment every time. All of this helped us to decide to buy a new hybrid. More

This dealership in general doesn't seem to communicate well. The service received was sub-par. The car was taken in for diagnosis & repair. One part price was misquoted to the tune of several hundred well. The service received was sub-par. The car was taken in for diagnosis & repair. One part price was misquoted to the tune of several hundred dollars. In addition, after the car was in the shop, the labor cost to perform the service increased from $1009.00 to $1400.00. (No additional services beyond the initial quote were performed) After speaking with the service manager, I was told the original quote would be honored, however when the final service bill was presented, an additional hour of labor had been charged. The information on the service bill was misdocumented. When I asked why some things had been done to the car based upon the service record, I was told they weren't really performed, even though the ticket stated they had been. Even though I asked that the replaced parts to returned to me and I was assured they would be, when I picked up the car the old parts were no where to be found. A service that was supposed to happen didn't. When I asked why I was told that it was beter not to do the service as the seal was dry and not leaking even though the car has high miles. (replacement of rear main seal) I had to return with the car 4 different times to have the interior console reinstalled properly. It was scratched by the tech. The service manager's attitude was lacidazical at best. Although I voiced my concerns, they were not taked seriously. I was told to just relax. The car failed a few hundred miles later. When I questioned the repair, I was told three different techs worked on the car. No one could answer my questions adequately. The dealership offered little help for misdiagnosis and poor repair. While the general manager ended up helping with cost of appropriate repair, it was a long struggle that others should avoid. The car was taken to a different dealership for corrective repairs. More

Robert was great. My only complaint is that a total price without unnecessary add ins would be appreicated. However, Roberts abilities combined with the outstanding service dept makes this a great pla price without unnecessary add ins would be appreicated. However, Roberts abilities combined with the outstanding service dept makes this a great place to shop. More

ALL I CAN SAY IS EXCELLENT!!! I CAME IN UNDECIDED AND LEFT A VERY HAPPY CAMPER. BOB RUSHED IN AND ADDRESSED MY EVERY NEED. MY HUSBAND ALWAYS SAIDS IF "MY WIFE IS HAPPY,I'M HAPPY". AND I'M HAPPY WITH PL LEFT A VERY HAPPY CAMPER. BOB RUSHED IN AND ADDRESSED MY EVERY NEED. MY HUSBAND ALWAYS SAIDS IF "MY WIFE IS HAPPY,I'M HAPPY". AND I'M HAPPY WITH PLAZA MOTORS AND BOB WENTE THANK YOU FOR MAKING THIS TRULY A DECEMBER TO REMEMBER. More