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Spirit Lexus

Creve Coeur, MO

not yet
rated
210 Reviews

777 Decker Lane

Creve Coeur, MO

63141

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Showing 210 reviews

May 18, 2015

Pleasant purchase experience at Plaza We looked at Mercedes and Lexus and settled on Lexus. David Biri arranged road tests, provided all the information, Mike Connor provided pricing and More

by uma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Biri, Mike Connor, Derek Lancaster
May 20, 2015 -

Spirit Lexus responded

We at Plaza Lexus appreciate your positive review of our dealership. I am very pleased to hear that David, Mike, and Derek were friendly and professional in the purchase of your vehicle. Thank you for your business! Tom Ebenreck, General Manager, 314-635-9537

May 01, 2015

New to Lexus, Matt was great I was in the market for a new car and started internet browsing on Wednesday. Matt Tannehill contacted me the following morning and within a day we h More

by Tony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Tannehill
May 05, 2015 -

Spirit Lexus responded

Tony, Thank you for taking the time to write a five-star review for Plaza Lexus. I am happy to hear that Matt provided you with thoughtful and helpful service. Please let us know when we may be of assistance to you in the future. Tom Ebenreck General Manager 314-635-9537

April 08, 2015

Good, service, but could always improve My last service was for the 10,000 general check-up. We dropped the car off the night before and were promised it would be done by 12:00. I came bac More

by JP2013Lexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not know
May 05, 2015 -

Spirit Lexus responded

Thank you for taking the time to write a review. Customer service is extremely important to us, so I apologize that you had to wait longer then promised, however, I am happy to hear that our team is great. Please let us know when we may be of assistance to you in the future. Tom Ebenreck General Manager 314-635-9537

March 26, 2015

Brand new hybrid loaner Best service period would by another Lexus just for the service joe the service writer was professional and friendly thank you plaza staff you are sec More

by Pazmino86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
May 05, 2015 -

Spirit Lexus responded

Thank you for taking the time to write a positive review for Plaza Lexus. I am happy to hear that Joe was friendly and that the rest of our team is second to none. Please let us know when we may be of assistance to you in the future. Tom Ebenreck, General Manager, 314-635-9537

February 19, 2015

trey the salesman trey was very helpful n informational n helping me select my car n I was very satisfied with my purchase and he was very professional More

by wqred59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey
Mar 03, 2015 -

Spirit Lexus responded

Thank you for telling us about your recent visit to Plaza Lexus. We are so glad to hear that Trey took great care of you! We are glad to have you as a long time and repeat customer. Please let us know if there is anything we can help you with going forward. Tom Ebenreck General Manager, 314-720-6048

February 12, 2015

65,000 mile service on RX350 an info re: new purchase I had my Lexus RX350 in for the 65,000, Amiee was great, helpful and courteous, promised me only an hour an she was right on time. During my wait Mi More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amiee and Mike Buffs
Feb 16, 2015 -

Spirit Lexus responded

Linda, Thank you for telling us about your recent visit to Plaza Lexus. We are so glad to hear you were taken care of in our service and sales departments! We are glad to have you as a long time and repeat customer. Please let us know if there is anything we can help you with going forward. Tom Ebenreck General Manager, 314-720-6048

February 12, 2015

Service Brooke Young was my advisor. She is very knowledgable and helpful. She had my car done on time and it was clean. Brooke thoroughly explained my rep More

by Lynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brooke Young
Feb 16, 2015 -

Spirit Lexus responded

Lynn, Thank you for taking the time to write a review for Plaza Lexus. We are glad to hear that Brooke was able to help get you in and out of our service center, and add in a car wash! Please let us know if there is anything we can assist you with in the future. Tom Ebenreck General Manager, 314-720-6048

January 08, 2015

Feel good there Whenever I come to Plaza Lexus, I feel good there. I know that my car will get appropriate attention in a timely manner. In the meantime, I am enjoyin More

by Jacob Sukhodolsky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Kiernan
Jan 13, 2015 -

Spirit Lexus responded

Jacob, Thank you for taking the time to write a review for Plaza Lexus. We are glad you found your experience to be pleasurable and professional. Please let us know if you need anything in the future. Tom Ebenreck General Manager, 314-720-6048

January 04, 2015

Purchase inquiry on a vehicle I tried to give Plaza Lexus a shot at earning my business but obviously they don't want it. I have left 3 calls into the used car manager and not on More

by Duckhuntenator
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave
September 28, 2014

Don't Bother To Stop Apparently I didn't look like i should - I say this because i was completely ignored. (Maybe i don't fit the mold of a normal Lexus owner) or maybe i More

by cdg1977
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
unknown
Nov 13, 2014 -

Spirit Lexus responded

Thank you for taking the time to write a review about your experience. We hold it in our best practices to treat every customer with respect and greet them in a timely manner. We apologize if you felt like you were being ignored, this is never our intention. Sometimes it is hard to tell which customers are already being helped as we do get very busy. Regardless, we should have double checked. Please let me know if there is any way we could get you back in for a visit with us. Tom Ebenreck General Manager 314-720-6048

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