Spirit Lexus
Creve Coeur, MO
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Pleasant purchase experience at Plaza We looked at Mercedes and Lexus and settled on Lexus. David Biri arranged road tests, provided all the information, Mike Connor provided pricing and We looked at Mercedes and Lexus and settled on Lexus. David Biri arranged road tests, provided all the information, Mike Connor provided pricing and leasing info. We came home to sleep over all that info and went back 4 days later and made the purchase. All the personnel were friendly and professional. We did not feel any sales pressure and made the purchase on our 2nd visit. Derek handled the paperwork efficiently. Only hitch. David could not find one of the car keys. We should get the other key or replacement soon. More
New to Lexus, Matt was great I was in the market for a new car and started internet browsing on Wednesday. Matt Tannehill contacted me the following morning and within a day we h I was in the market for a new car and started internet browsing on Wednesday. Matt Tannehill contacted me the following morning and within a day we had finalized the transaction. Matt was thoughtful and helpful throughout the process and I would definitely recommend him to others in the future. Thanks Tony More
Good, service, but could always improve My last service was for the 10,000 general check-up. We dropped the car off the night before and were promised it would be done by 12:00. I came bac My last service was for the 10,000 general check-up. We dropped the car off the night before and were promised it would be done by 12:00. I came back at 2:00 and still hate to wait for the car to be washed. Great place. Great people, A little disappointed to have a wait after a promise was given. More
Brand new hybrid loaner Best service period would by another Lexus just for the service joe the service writer was professional and friendly thank you plaza staff you are sec Best service period would by another Lexus just for the service joe the service writer was professional and friendly thank you plaza staff you are second to none ... More
trey the salesman trey was very helpful n informational n helping me select my car n I was very satisfied with my purchase and he was very professional trey was very helpful n informational n helping me select my car n I was very satisfied with my purchase and he was very professional More
65,000 mile service on RX350 an info re: new purchase I had my Lexus RX350 in for the 65,000, Amiee was great, helpful and courteous, promised me only an hour an she was right on time. During my wait Mi I had my Lexus RX350 in for the 65,000, Amiee was great, helpful and courteous, promised me only an hour an she was right on time. During my wait Mike Biffa assisted me with a test drive and info knowledge about the new Lexus NX. The customer service in the service dept. and the knowledge in new sales have never let me down. I will contiue to be a Pkaza customer for years to come. More
Service Brooke Young was my advisor. She is very knowledgable and helpful. She had my car done on time and it was clean. Brooke thoroughly explained my rep Brooke Young was my advisor. She is very knowledgable and helpful. She had my car done on time and it was clean. Brooke thoroughly explained my repairs and charges. Thanks for the great service! More
Feel good there Whenever I come to Plaza Lexus, I feel good there. I know that my car will get appropriate attention in a timely manner. In the meantime, I am enjoyin Whenever I come to Plaza Lexus, I feel good there. I know that my car will get appropriate attention in a timely manner. In the meantime, I am enjoying the waiting room - TV, Wi-Fi-, fruit, Coffee. I often take my laptop and work there while my car is taken care of. More
Purchase inquiry on a vehicle I tried to give Plaza Lexus a shot at earning my business but obviously they don't want it. I have left 3 calls into the used car manager and not on I tried to give Plaza Lexus a shot at earning my business but obviously they don't want it. I have left 3 calls into the used car manager and not one returned phone call... My last message even stated that I was looking to purchase before 1/1/15. I am in sales and follow up is the biggest thing sales people forget to do. Obviously not a good experience... More
Don't Bother To Stop Apparently I didn't look like i should - I say this because i was completely ignored. (Maybe i don't fit the mold of a normal Lexus owner) or maybe i Apparently I didn't look like i should - I say this because i was completely ignored. (Maybe i don't fit the mold of a normal Lexus owner) or maybe it seems like I don't look like I have enough money. When someone walks in your dealership, the least you can do is greet them and offer assistance. Sorry if my sandals, jeans and button down shirt offended the sales staff. Just keep driving until you get to Mungenast, they have a much nicer building anyway - and it's ok to wear jeans. More