Spirit Ford

Your service dept is doing great considerating you need write up personal and more mechanics..I can see they r stressed. write up personal and more mechanics..I can see they r stressed. More

The works is getting a little expensive . . I've noticed on line that several other dealers are offering discounts from $49 to $56 I will be shopping around for the better deal now . . I've noticed on line that several other dealers are offering discounts from $49 to $56 I will be shopping around for the better deal now . More

The service was mostly good. The only thing I found to be wrong was the tire pressure after the works service. Every tire was at a different pressure. Other than that the deal The only thing I found to be wrong was the tire pressure after the works service. Every tire was at a different pressure. Other than that the dealer is excellent. More

Staff is always friendly. Service department is fast and efficient. Service spoke to me about any concerns. Service department is fast and efficient. Service spoke to me about any concerns. More

Bob at the service desk has been my rep for several years. He does a great job, knows his stuff and always takes the time to detail everything thats been done or will need to be done soon. Car is alway years. He does a great job, knows his stuff and always takes the time to detail everything thats been done or will need to be done soon. Car is always ready on time or before. More

Bob at the service desk has been my rep for several years. He does a great job, knows his stuff and always takes the time to detail everything thats been done or will need to be done soon. Car is alway years. He does a great job, knows his stuff and always takes the time to detail everything thats been done or will need to be done soon. Car is always ready on time or before. More

Great trade in price very clear on everything for the purchase set up my. Phone loaded ford pass on my phone made sure i knew everything about my new vehicle very quick process purchase set up my. Phone loaded ford pass on my phone made sure i knew everything about my new vehicle very quick process More

I get good dependable service and the staff is the BEST! !! It is the reason I have done business with Spirit Ford for years!! !! It is the reason I have done business with Spirit Ford for years!! More

Everyone is very nice and professional. Calvin has been great to work with! Coming in for service is a pleasure! Calvin has been great to work with! Coming in for service is a pleasure! More

First complaint I have is that the service manager Bob. He treated me like I was a complete moron when I clearly told him my 2019 Platinum Ford Expedition had a transmission leak and I could see the red t He treated me like I was a complete moron when I clearly told him my 2019 Platinum Ford Expedition had a transmission leak and I could see the red tinted fluid leaking right off of the T-Case. The transmission was aggressively going from any gear 5th through 10th and drop back down to 4th and vehicle would jerk! I was driving 70mph on on 75 when my Expedition went from 10th to 4th, jerked my truck and started making an awful noise. I took my Expedition back into Spirit Ford and once again they stated they couldn't verify the issue!! I took my Expedition to Brondes Ford and they immediately found the issue, got me a loaner and stated they would fix the transmission by doing a rebuild. Then to top it off Spirit Ford didn't even catch that I had a right front strut leaking "oh excuse me shock absorber part number JL1Z-18124-B) straight from the OEMFordParts website that states its a RIGHT STRUT yet warranty won't cover it because work shop manual calls it a 'shock absorber' So hey Spirit Ford what are you guys all doing with that P18 Money or 'budget money'? Not helping out your customers that purchase from you? Even 'not so Friendly' Friendly Ford in Monroe help customers they don't sell vehicles too then expect their mechanic to take the loss on their paychecks for it!? That's sad! If it was possible to leave 0 stars I would. I have spent well over 3 weeks now for our sales representative Cheryl from this dealership for copies for documentation for warranty. Every time I called she was 'busy' or with a customer out on a test drive. Never had time to produce copies of the documentation my husband & I requested. Yet made plenty of time for others whom she so urgently needed to make a sale for. Mind you I was a loyal customer to Bell Ford since 2009!! They just didn't have the truck I was looking for and Spirit did!! I should have waited until Jimmy at Bell Ford found me a duplicate truck because I absolutely regret giving Spirit Ford my families business & I caution NO ONE BUY FROM SPIRIT FORD OR TAKE THEIR VEHICLE THERE FOR SERVICE!!! The only person at Spirit Ford I delt with that was accommodating was Melissa in customer service!!! She was calm, cool and helpful; as for everyone else I came in contact with absolutely not!! I was treated like I was an inconvenience and I was put off constantly. Oh but when I came in to buy that truck I was treated way differently!! All I ever owned is Ford vehicles!!! However, if this is the direction they are going I'll buy anything but Ford!! More