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Spirit Automotive Chrysler Dodge Jeep - Service Center

Lubbock, TX

4.0
127 Reviews

127 Reviews of Spirit Automotive Chrysler Dodge Jeep - Service Center

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February 26, 2020

Dropped off my car for a transmission issue, never got told when it may be ready. Tried to call and they closed early that day without telling me. I called back 2 days later, on Monday. They told me my ca More

by Kajeep22
Recommend Dealer
No
Employees Worked With
Renee
Feb 28, 2020 -

Spirit Automotive Chrysler Dodge Jeep responded

We apologize that you are unsatisfied with your recent experience at our dealership. Our team works to insure all customers are kept up to date with their vehicle's process. We would never want a customer to not be fully informed about their service visit. If you are still concerned or having issues, please contact our store and ask for management. Thank you.

February 13, 2020

Very friendly and courteous service department dealt with my Jeep due to air bag recall. Work done with great speed unexpected surprise. Thank you all More

by citizenintexas
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 14, 2020 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review!

January 08, 2020

They are very friendly and very professional. They explain every detail and and route you should take. Than they ask if you want that route or not. More

by Joe
Recommend Dealer
Yes
Employees Worked With
Angel Chavez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2020 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you Joe for your review!

December 10, 2019

Spirit does a great job. This is twice now I have taken my car to their service department and they have completed it in less than a day and had it back to me More

by CSuter42
Recommend Dealer
Yes
Employees Worked With
Mike Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clinton Stephenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irvin Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Porras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Stalcup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daryl Wilkerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2019 -

Spirit Automotive Chrysler Dodge Jeep responded

We are so glad that our team was able to help you. Thank you for the review!

November 02, 2019

Don’t send oil special if it takes 3 of your employees to forward it from my phone to your web site, l drive a 2017 JEEP CHEROKEE, always use the dealership to service my vehicle (Spirit) never told that my More

by John Doe
Recommend Dealer
No
Employees Worked With
Angel Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Wilson
Nov 06, 2019 -

Spirit Automotive Chrysler Dodge Jeep responded

We apologize that you experienced these difficulties at our service department. When trying to email the coupon from the phone we were unable to get it to go through. This may have been caused by our internet recently being down. Our team members always check the cabin filters and air filters and will let us know if they need replaced. Our team member working at the time stated she apologized and offered a free change for the next time you come in. We are sorry for the issues and hope we can make it up. Please contact our dealership if you still have any concerns, thank you.

October 22, 2019

Jacob was excellent I was welcomed by Jacob early in the morning at 7:30. He was very hospitable to offer me to wait inside as it was cold. I had a quick turn around for More

by Emontoya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob
Oct 23, 2019 -

Spirit Automotive Chrysler Dodge Jeep responded

We are so glad to know that our team was able to help you. Thank you for the review!

October 17, 2019

Happy to retract What started off good, turned bad, Jacob turned it around again. An unmentioned fee was found and it was waived. We will be scheduling the speed sen More

by acemadera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob
Oct 17, 2019 -

Spirit Automotive Chrysler Dodge Jeep responded

We are so glad that the issues you were experiencing were resolved. We thank you for the review and feedback! If there is anything else we can do for you, please reach out to our team.

October 13, 2019

It was a good experience 2 me I've been going there awhile The experience was good I been going there since 2015 but Irvin has sold me my last 3 from there I'll continue 2 use them. More

by MR. M. MASON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Irvin Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy
Oct 14, 2019 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you so much Mr. Mason for your continued business. We are glad that our team could help you!

October 05, 2019

Thanks to the lady at the service department that was very helpful with me and take care of my truck thank you very much for your help god bless you More

by Jaime
Recommend Dealer
Yes
Employees Worked With
Latisha Renee Cruz
Oct 07, 2019 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you so much for your review of our dealership. We appreciate your feedback and are so glad that our team could help you.

July 26, 2019

Service was awesome I was so impressed with the professional staff and very accommodating! They completed the service fast and even took me the same day I called for serv More

by Tiffdrob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry in service and the employees
Jul 26, 2019 -

Spirit Automotive Chrysler Dodge Jeep responded

Thanks for sharing this awesome feedback with our team! We're glad that we could give you an excellent experience with us.

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